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Safe Bag - Milano Malpensa Reviews 23

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TrustScore 4.5 out of 5

4.5

Airport
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Scalo Terminal 1 SNC, 21010 Ferno, Varese, IT

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Company details

  1. Airport
  2. International Airport

About Safe Bag - Milano Malpensa

Written by the company

SafeBag

World leader in baggage protection since 1997.

About Us

Safe Bag has been the world leader in Airport luggage protection services since 1997, offering passengers a comprehensive range of professional baggage services designed to ensure safety and peace of mind while traveling.

The protective film we use to wrap luggage is specifically designed to provide the highest level of protection while remaining environmentally responsible, as it is 100% recyclable.

Wrapping & Tracking Service

Our exclusive tracking service is included with every wrap. If your luggage is lost, we guarantee its return within JUST 48 HOURS.

24/7 Customer Care

Our Customer Care team is available 24 hours a day, 7 days a week, in 6 languages, providing full assistance and information regarding your luggage.

In case of delayed delivery, we provide compensation of:

  • Up to €100 per day from the third day
  • Up to a maximum of €1,000

TravelGoods

Safe Bag also offers a wide selection of travel products, including:

  • Security accessories (locks, straps, bags, suitcases in various sizes)
  • Comfort accessories (travel adapters, neck pillows, etc.)
  • Wrapping services for oversized luggage

We also provide a luggage weighing service.

Safe Bag specialists stay up to date daily on the maximum weight limits of major airlines, ensuring customers receive accurate information about current restrictions. The scales operate 24/7 and are located near our kiosks.

Contact info

  • Scalo Terminal 1 SNC, 21010, Ferno, Varese, Italy

4.5

Excellent

TrustScore 4.5 out of 5

23 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Closed stations, bad signs

They state that's their services open till 10pm but 9pm all the station was closed. More than that, every station point to walk to another one, so you can walk over the airport just to find it's was for nothing.
Edit: MXP, 28 March 26, 8:30pm-9pm

28 March 2026
Unprompted review
Safe Bag - Milano Malpensa logo

Reply from Safe Bag - Milano Malpensa

Hello A.G,

thank you for taking the time to share your experience. We are sincerely sorry for what happened and fully understand how frustrating it must have been to find the stations closed earlier than the stated time and to walk across the airport following directions that ultimately did not lead to the service you needed.

Please accept our sincere apologies for the inconvenience caused.
It would be very helpful for us to know the exact day and time when this happened, so that we can carry out the necessary checks and identify which staff members were on duty at that moment.
You may update your review here on Trustpilot or send us an email at: info@trawellco.com. In addition, as an apology for the inconvenience, we would like to offer you a complimentary service worth €18 to use on your next journey.

Thank you for your support: your feedback is very important to us and helps us to continuously improve our service.

Kind regards,
Customer Care Safe Bag

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Hello A.G,
thank you for your update and for providing the exact details of the incident at MXP on 28 March between 8:30pm and 9:00pm.
We are truly sorry for the inconvenience you experienced and for the frustration caused by finding all stations closed earlier than expected and being redirected across the airport without receiving the service. We have shared your report with the relevant team so that the necessary checks can be carried out regarding the station closures and the staff on duty at that time. As a gesture of apology, we would still be pleased to offer you a complimentary service worth €18 for your next journey; please contact us at info@trawellco.com so we can arrange it for you.

Thank you again for your support and for helping us improve our service.
Kind regards, Customer Care Safe Bag

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