Taiza was just great, really helpful and considerate. She great at helping is whoch service to choose. Would recommend :)
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See what reviewers are saying
Raffa@Bologna really helped me out how to check-in in person. (at the desk, the way of old school) At the time, I was exposed too much online information those explain how to save money, but from the... See more
Company replied
Taiza was great. Really nice and caring. Excellent service. Highly recommended.
Company replied
I would like to recognise the wonderful service that I was given by Hedip at Nice Airport on 16th June 2025. I had an awkwardly shaped item to transport. It was not valuable but was precious to me. He... See more
Company replied
Company details
About Safe Bag
Written by the company
World leader in baggage protection
Trusted by travellers worldwide since 1997
About Us
Safe Bag has been the world leader in airport luggage protection services since 1997, offering passengers a comprehensive range of professional baggage services designed to ensure safety and peace of mind while traveling.
The protective film we use to wrap luggage is specifically designed to provide the highest level of protection while remaining environmentally responsible, as it is 100% recyclable.
Wrapping & Tracking Service
Our exclusive tracking service is included with every wrap. If your luggage is lost, we guarantee its return within just 48 hours.
Basic wrapping
Ultra-resistant 100% recyclable film. Full reimbursement in case of damage.
Lost luggage concierge
Exclusive tracker included. Bag not returned within 48h? We cover you.
TravelGoods
Locks, straps, suitcases, adapters, neck pillows and more — top brands.
Weighing service
24/7 scales near our kiosks. Updated airline weight limits, every day.
24/7 Customer Care
Our Customer Care team is available around the clock, every day of the year, in 6 languages — providing full assistance and information regarding your luggage.
24/7
Always available
6
Languages
48h
Return guarantee
Delay Compensation
In case of delayed delivery, we provide compensation for your inconvenience:
€100 / day
From the third day of delay
€1,000
Maximum total compensation per incident
TravelGoods & More
Safe Bag specialists stay up to date daily on the maximum weight limits of major airlines, ensuring customers receive accurate information. Our scales operate 24/7 near our kiosks.
- Security accessories — locks, straps, bags, suitcases in various sizes
- Comfort accessories — travel adapters, neck pillows and more
- Wrapping services for oversized and special luggage
- Professional luggage weighing service, available 24/7
Visit our website
www.safe-bag.comContact info
Italy
- safe-bag.com
4.8
Excellent
528 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michelle was very helpful and wonderful…
Michelle was very helpful and wonderful in Malpensa
22 June 2026
Unprompted review
Reply from Safe Bag
Hello Nan,
thank you for taking the time to leave such a lovely review. It’s wonderful to hear that Michelle made your experience at Malpensa so positive through her helpfulness and dedication. We truly value your feedback and will be delighted to pass along your kind words to her. We look forward to assisting you again on your future travels.
Best regards,
Customer Care Safe Bag.
Loredana was amazing and so…
Loredana was amazing and so helpful!!!!!!!!!!!
21 June 2026
Unprompted review
Reply from Safe Bag
Hello Daniel,
what a pleasure to read your feedback! We’re delighted that Loredana made such a positive impression and was able to provide the support you needed. We’ll be sure to share your enthusiastic comments with her, as recognition like yours is greatly appreciated. Thank you for choosing Safe Bag, and we hope to assist you again on your future travels.
Kind regards,
Customer Care Safe Bag.
No bike boxes when needed
I am writing this review at Bordeaux Airport having failed to get a bike box from Safebag. We were worried about exactly this happening so we wrote to Safebag to ask if we could reserve a box. No need, we were told. They always have bike boxes available. Well not today they didn't. If you are travelling by bike and relying on (un)Safebag to get your bike home - think again. It would help if we could directly contact the location by phone, but that didn't seem possible. They also shut 2 hours ahead of the advertised time. Made no difference to us, no bike boxes anyway. But if they did have bike boxes, not much use if they are shut. A real shame as we thought they were our route to lots of exciting bike travels across Europe.
20 June 2026
Unprompted review
Reply from Safe Bag
Hello Ian,
thank you for taking the time to share your experience. We are sincerely sorry for the disappointment and inconvenience you encountered at Bordeaux Airport.
Unfortunately, due to an unexpected transportation issue, our suppliers were unable to deliver the bike boxes as scheduled, and we ran out of stock during the very days of your departure.
We fully understand your frustration, especially considering that you had contacted us in advance specifically to avoid this situation. Please accept our deepest apologies. Customer satisfaction is extremely important to us, and we regret that on this occasion we did not meet the standard of service you rightly expected.
As a gesture of goodwill, we would be pleased to offer you a complimentary service for your next journey, either a Bike Box or a Premium Baggage Wrapping service. To receive this complimentary service, simply send an email to info@trawellco.com and our team will be happy to assist you.
We truly hope to have the opportunity to restore your confidence in Safe Bag in the future.
Kind regards,
Customer Care Safe Bag.
Taiza was great
Taiza was just great, really helpful and considerate. She great at helping is whoch service to choose. Would recommend :)
19 June 2026
Unprompted review
Reply from Safe Bag
Hello Marie,
thank you very much for your wonderful review. We are delighted to hear that Taiza was so helpful, considerate, and supportive in guiding you to the service that best suited your needs. Your recommendation means a lot to us, and we will be pleased to share your kind words with her. We look forward to welcoming you again in the future.
Kind regards,
Customer Care Safe Bag
Taiza was great
Taiza was great. Really nice and caring. Excellent service. Highly recommended.
18 June 2026
Unprompted review
Reply from Safe Bag
Hello Joana,
thank you very much for your wonderful 5-star review. We are delighted to hear that Taiza was so nice, caring and provided you with excellent service. Your recommendation means a great deal to us and encourages us to continue providing attentive and high-quality service. We hope to welcome you again soon.
Kind regards,
Customer Care Safe Bag
Closed stations, bad signs
They state that's their services open till 10pm but 9pm all the station was closed. More than that, every station point to walk to another one, so you can walk over the airport just to find it's was for nothing.
Edit: MXP, 28 March 26, 8:30pm-9pm
28 March 2026
Unprompted review
Reply from Safe Bag
Hello A.G,
thank you for taking the time to share your experience. We are sincerely sorry for what happened and fully understand how frustrating it must have been to find the stations closed earlier than the stated time and to walk across the airport following directions that ultimately did not lead to the service you needed.
Please accept our sincere apologies for the inconvenience caused.
It would be very helpful for us to know the exact day and time when this happened, so that we can carry out the necessary checks and identify which staff members were on duty at that moment.
You may update your review here on Trustpilot or send us an email at: info@trawellco.com. In addition, as an apology for the inconvenience, we would like to offer you a complimentary service worth €18 to use on your next journey.
Thank you for your support: your feedback is very important to us and helps us to continuously improve our service.
Kind regards,
Customer Care Safe Bag
-----------------------------
Hello A.G,
thank you for your update and for providing the exact details of the incident at MXP on 28 March between 8:30pm and 9:00pm.
We are truly sorry for the inconvenience you experienced and for the frustration caused by finding all stations closed earlier than expected and being redirected across the airport without receiving the service. We have shared your report with the relevant team so that the necessary checks can be carried out regarding the station closures and the staff on duty at that time. As a gesture of apology, we would still be pleased to offer you a complimentary service worth €18 for your next journey; please contact us at info@trawellco.com so we can arrange it for you.
Thank you again for your support and for helping us improve our service.
Kind regards, Customer Care Safe Bag
Sofia y Rafa are very professional and…
Sofia y Rafa are very professional and friendly employees. They were assisting me with all my questions
20 February 2026
Unprompted review
Reply from Safe Bag
Dear Elimineli,
thank you very much for your 5-star review. We are delighted to hear that Sofia and Rafa were professional and friendly, and that they assisted you with all your questions. Your feedback is truly appreciated and encourages our team to continue providing attentive and high-quality service to every traveler. We look forward to welcoming you again on your next journey.
Kind regards.
Customer Care Safe Bag
Perfect service from Nicolas!
22 November 2025
Unprompted review
Reply from Safe Bag
Querida Kristin,
gracias por tu reseña y por la valoración de 5 estrellas. Nos alegra saber que recibiste un servicio perfecto por parte de Nicolás, quien cada día se esfuerza por ofrecer atención y profesionalismo. Tu reconocimiento nos motiva a seguir trabajando con la misma dedicación.
Atentamente.
Customer Care Safe Bag
Reply from Safe Bag
Dear Rebecca,
thank you for your review and for sharing your positive experience.
We are glad to know that Nicolas assisted you with great helpfulness and good English, providing a service that met your expectations. Your appreciation motivates us to continue ensuring quality and care for every traveler.
Best regards.
Customer Care Safe Bag
Nicolas has a good service .
Nicolas has a good service .. thank you very much for being so kind and smiley
12 November 2025
Unprompted review
Reply from Safe Bag
Dear Ahmad,
thank you for your review and for sharing your positive experience. We are delighted to know that Nicolas assisted you with kindness and a warm smile, reflecting the level of care we strive to offer every traveler. Your appreciation encourages us to continue delivering quality service. We look forward to assisting you again.
Best regards.
Customer Care Safe Bag
Adrianna a madrid is very nice
Adrianna a madrid is very nice, so helpfull, she was perfect
9 November 2025
Unprompted review
Reply from Safe Bag
Querida Fatine,
gracias por tu reseña y por compartir tu experiencia positiva. Nos alegra saber que Adrianna te atendió con amabilidad y disposición, ofreciendo un servicio impecable. Tu comentario nos motiva a seguir garantizando atención y profesionalismo en cada aeropuerto. Te esperamos nuevamente.
Atentamente.
Customer Care Safe Bag
Reply from Safe Bag
Querida Madalina,
gracias por tu reseña y por la valoración de 5 estrellas. Nos alegra saber que encontraste el servicio de Kevin increíble y que tu experiencia en Madrid fue positiva. Tu reconocimiento nos motiva a seguir ofreciendo un servicio de calidad y atención a cada viajero. Te esperamos nuevamente.
Atentamente.
Customer Care Safe Bag
Nicolas was very attencious
30 October 2025
Unprompted review
Nicolas was very nice and helpful!
5 October 2025
Unprompted review
Reply from Safe Bag
Dear Merionees,
thank you for your review. We are very pleased to know that Nicolas was kind and helpful, making your experience a positive one. Your satisfaction is our top priority. We hope to serve you again soon.
Best regards.
Customer Care Safe Bag
Very Good service thanks to Nicolas Who…
Very Good service thanks to Nicolas Who had been very Nice and friendly! Recommend this service
30 September 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for your wonderful review. We are delighted that Nicolas made your experience pleasant with his kindness and friendliness, and that you recommend our service. Your satisfaction is our greatest reward. We look forward to welcoming you again on your next trip.
Best regards.
Customer Care Safe Bag
Charging a higher price than indicated…
Charging a higher price than indicated on the price list, and the young kid Manning the station on the evening og the 9th of September was incredibly rude on top of his little extra charge scam
9 September 2025
Unprompted review
Reply from Safe Bag
Dear Mike,
thank you for bringing this matter to our attention. We are truly sorry for the inconvenience you experienced and for the impression of rudeness you described.
To better understand what happened, we kindly ask you to provide us with more details, such as the departure airport and, if possible, a copy of the receipt.
This will allow us to verify which operator served you and to investigate the situation properly. Should our checks confirm that a mistake or improper behavior occurred, we will promptly refund the extra amount you were charged.
We sincerely apologize once again and remain at your disposal for any further clarification.
Best regards,
Customer Care Safe Bag
Enjoy your flight , flight better wrapping your luggage
when I travel around the world I meet Safebag, I already know I'm in good hands, I just relax and take easily my flight, because I know they take care my luggage, this time I’m boarding from Bologna and I find excellent staff .
14 July 2025
Unprompted review
Reply from Safe Bag
Dear Felice,
thank you for your wonderful words and continued trust in Safe Bag. Knowing that our presence gives you peace of mind during your travels is exactly what we aim for. We’re especially glad to hear that the staff in Bologna met your expectations with excellence. We look forward to continuing to take care of your luggage wherever you go.
Best regards,
Customer Care Safe Bag
Thank you Hedip
I would like to recognise the wonderful service that I was given by Hedip at Nice Airport on 16th June 2025. I had an awkwardly shaped item to transport. It was not valuable but was precious to me. Hedip wrapped it with the care as if it was his own. I am happy to report that it survived the journey to the UK. My thanks to Hedip for a great job and for caring.
16 June 2025
Unprompted review
Reply from Safe Bag
Dear Nicola,
thank you for your thoughtful review and for taking the time to acknowledge the excellent service provided by Hedip at Nice Airport. We are truly pleased to hear that he handled your precious item with such care and attention. Your kind words are deeply appreciated and will certainly be shared with him. It’s wonderful to know that your item arrived safely, and we hope to assist you again on future journeys.
Best regards,
Customer Care Safe Bag
Raffa@Bologna really helped me out how…
Raffa@Bologna really helped me out how to check-in in person. (at the desk, the way of old school) At the time, I was exposed too much online information those explain how to save money, but from the beginning, my backpak was too big for their cabin. Basically those online check-in system isn't really helpful at all for non-locals. Anyways, he's cool guy, so please buy a pillow from him, just like I did!
23 June 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for taking the time to share your experience and for highlighting the support you received from Raffa at Bologna airport. We're glad he was able to guide you clearly and effectively through the check-in process, especially amidst the confusion caused by online information. Your kind words about his helpfulness and cool attitude mean a lot to us. We hope the pillow you purchased adds comfort to your future travels, and we look forward to assisting you again soon.
Best regards,
Customer Care Safe Bag
Safe-Bag and Care4Bag are AWOL
Contacted the Athens airport for questions about my luggage they suggested I contact Safe-Bag about wrapping my bike. I got the premium offer with the bubble wrapping and was told this was worry-free and that I had protection giving me a leaflet with € limits for coverage. When I arrived in Geneva with my bike damaged I complied with the instructions given and contacted them immediately. Tried to connect several times by email and phone. Never got an email response and by phone they promised to call me back swiftly but never heard from them again. Wrote a formal complaint letter. No response. Since May 24, 2025 the company and their coverage are AWOL...
IN RESPONSE TO THE MESSAGE I GOT FROM SAFE BAG I SENT AN EMAIL TO ADDRESS LISTED BELOW IMMEDIATELY ON 05.06.2025 BUT HAVE NOT RECEIVED ANY RESPONSE. AM NOW TOLD THEY DID NOT RECEIVE MY MESSAGE SO I DO NOT KNOW WHERE TO SEND THE EMAILS NOW - UNLESS THE MESSAGES ARE BLOCKED SOMEHOW.
SENT ONCE AGAIN AS REQUESTED ON 10 JUNE 2025 AT 17H41 - I UNDERSTANDABLY CANNOT PROVIDE ANY EMAIL ADDRESS HERE GIVEN THE RULES AND THAT THIS IS PUBLIC SPACE.
23 May 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for taking the time to share your feedback, even though we are truly sorry to read about your disappointment. We fully understand your frustration and sincerely apologize for the negative experience, especially for the lack of response from our customer service team. At Safe Bag, we are committed to delivering a reliable service, and it is clear that we fell short in this instance. We kindly invite you to contact us again at customer.care@safe-bag.com, providing all the details and documentation related to your case, so we can properly investigate the matter and work towards a suitable resolution. We genuinely hope to regain your trust.
Best regards,
Customer Care Safe Bag
--------------------------------------------------
Dear customer,
we would like to take charge of your case and assist you as soon as possible, but unfortunately we have not received any response from you. If you could kindly indicate the email address or the channel you used to contact us, we will promptly verify the situation and move forward with the compensation process.
We will also get in touch with you directly to understand what happened and provide the necessary support.
Best regards,
Customer Care Safe Bag
-----------------------------------------------------------------
Dear customer,
thank you for your message and for letting us know about the issue. We truly apologize if your previous email did not reach us — this may have been due to a technical error or a filter problem.
We kindly ask you to resend your message to customer.care@safe-bag.com, and also copy booking@sostravel.com to ensure it is received. Could you also kindly let us know the email address from which you originally contacted us?
This will help us verify if your communication was blocked or misdirected. We are committed to resolving this situation and will contact you directly as soon as we receive your update.
Best regards,
Customer Care Safe Bag
----------------------------------------------------------------------------------------
Dear customer,
thank you for your follow-up. We confirm that we have located your email and appreciate you resending it. We will now proceed with opening your assistance file for the compensation process.
Our team will review the details and get back to you shortly with the next steps.
Best regards,
Customer Care Safe Bag
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