Purchased a rug and needed a different size,Sarah sorted the replacement quickly without any fuss. Will buy again.
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See what reviewers are saying
Brilliant service. Ian is a true horseman, taking time to introduce himself to our horse. From the outset it was clear he was only interested in ensuring the saddle was a perfect fit to provide comfor... See more
Ordered and paid for a pair of boots online yesterday. This afternoon I was sent an email informing me that the product ordered was mistakenly listed at an incorrect price due to an upload error and r... See more
Fantastic, thorough fitting service from this very professional, helpful and knowledgeable Company. Ian has been such a tremendous help with ensuring the saddle and bit are just right for my horse an... See more
Company details
Written by the company
We are saddlers and equestrian products retailers. We are Saddle, Bridle and Bit fitting specialists. Online retailers of equestrian products from leading brands with delivery throughout the United Kingdom. Stocking riding wear and riding boots, as well as country clothing and footwear from Hogg's of Fife. Brands including Ariat, Mark Todd, Champion, Weatherbeeta, Neue Schule, Myler, Bomber bits, Sprenger, Nathe, and Pikeur. Saddles from Amerigo, Equipe, John Whitaker and Premier Equine. Percussion, and Dunlop Wellington boots. Equine supplements from science supplements.
Contact info
Lambda Court, SY8 4BG, LUDLOW, United Kingdom
- 08081860025
- sales@saddlemasters.co.uk
- saddlemasters.co.uk
3.9
Great
73 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Beware
The item I ordered was no longer available. They emailed to offer an alternative which was twice the price. I asked for a refund by email and got no reply for nearly a week. Eventually got a response from them after I posted a review. They promised a refund which didn't come. Finally got my money back after nearly 3 weeks. Not terribly impressed.
16 November 2021
Unprompted review
Reply from Saddlemasters Equestrian Ltd
Unfortunately, whilst we are not in lockdown in the UK, the pandemic is still causing lockdowns across the global supply chain and causing delays in product reaching the UK in a timely manner. This means on occasions there are difficulties obtaining product that has been ordered and in these instances we try to offer an alternative where applicable before refunding the customer as we do not wish to leave the customer without an alternative solution. On most occasions, customers are very understanding when this happens. The closing statement in our initial email to you was "Would you like to take one of these bits instead? Or would you prefer me to cancel and refund your order?" so to characterise ourselves as having attempted to bait and switch you in to a more expensive product is very unfair, we expressly offered you a full refund openly and upfront.
We regret we were unable to fulfil your requirements. As soon as your email was brought to our attention we responded and refunded straight away. Once the refund had been submitted, the speed of repayment is between Paypal and your bank. We are unable to intervene to speed it up as it is a matter between your bank and Paypal.
You originally reviewed us one star, then you changed the review to 4 stars and put that we were very helpful. But because the refund didn't come through as quickly as you would have liked you changed the review back to one star which we feel is very unfair.
Xmas present for my daughter who can’t…
Xmas present for my daughter who can’t wait to get them on xmas day…. I’m making her wait lol
28 October 2021
Brilliant service
I ordered the wrong size bit, I emailed them to which they replied within a hour returned them and got a replacement size the next day brilliant service will defo been ordering again
15 October 2021
Beautiful brogini boots for my…
Beautiful brogini boots for my daughter, easy transaction and prompt delivery. Many thanks x
6 October 2021
Excellent
Excellent service, particularly when I realised I ordered the wrong size the returns process was very simple and I had a new bit sent straight away .
6 October 2021
Great Customer experience and high…
Great Customer experience and high quality products.
13 August 2021
Great speedy service and so helpful I…
Great speedy service and so helpful I highly recommend these guys to anyone - prices competitive as well - thank you
11 August 2021
Good quality soft leather chaps.
27 July 2021
Arrived speedily and looks as expected
9 June 2021
Initially the wrong produce was sent…
Initially the wrong produce was sent out but once informed they were exceptionally responsive and quick to correct. The pricing was very good and the order process straight forward. I would purchase from them again.
3 June 2021
Brilliant product and excellent service
7 May 2021
Good value and good selection of stock
I had been searching for a particular riding hat and was only able to find it at Saddlemasters in my size, but, also at a very good price. The hat was well packaged and arrived in good time. I would certainly use tins company again.
6 April 2021
Item was fine.
Item was fine.
I contacted the company to find out some information and they didn't get back to me, so i wouldn't use again.
30 March 2021
Reply from Saddlemasters Equestrian Ltd
I'm glad to hear you are happy with the product.
Unfortunately, your mail asking when your item would be delivered was sent to our spam folder. Your item was delivered before we picked this message up. Apologies for any inconvenience caused.
Thank you they are just what I wanted…
Thank you they are just what I wanted and perfect fit 😊
23 March 2021
good service
18 December 2020
Customer Care team was very helpful
2 December 2020
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