The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I just wish they'd used FedEx or something instead of Canada post cause how can the website say 3 business days if Canada post are on strike, maybe don't state 3 business days if you're using Canada p... See more
Overview of my experience: Ordered the First Steps lightsaber, while tracking was very vague, I received it within 3 weeks and was very happy with it despite one issue, the motion sensor was too sens... See more
I purchased the $99 Mystery Box the last week in October and with not knowing which hilt would be in the box I was a bit concerned which one would arrive. I received the Droid Saber and upon assembly... See more
Company details
Written by the company
The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!
Contact info
4710 Rue St. Ambroise Suite 301, H4C 2C7, Montreal, Canada
- 1-877-346-9936
- info@saberx.ca
- saberx.ca
3.9
Great
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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We are missing some nuts and bolts from…
We are missing some nuts and bolts from the Saber stand.
25 June 2025
Reply from Saberx
Hello there,
Thank you for your review, and we're truly sorry that some parts were missing from your saber stand. Mistakes can happen from time to time, but we’ll always work hard to make things right.
Please email our team at support@saberx.ca with your order number, and we’ll send out the missing hardware right away.
Once everything’s resolved, we’d greatly appreciate it if you’d consider updating your review to reflect your full experience with our support.
May the Force be with you,
Saber X Team
Terrible product
Well the lightsaber kind of works takes a long time to ship and I definitely wouldn’t buy this product or anything else from this company
12 June 2025
Reply from Saberx
Hello there,
We’re sorry to hear that your experience didn’t meet expectations. As mentioned in our previous correspondence, the longer-than-usual shipping time was due to strikes from two of our primary shipping carriers, which unfortunately caused delays across several orders. We understand how frustrating that can be, and we truly apologize for the inconvenience.
If your lightsaber is not functioning properly, that’s something we take seriously. Our team is always available to help troubleshoot and ensure your saber performs the way it should — we want every customer to feel the magic of what we create.
If you're willing, please reach out to us again at info@saberx.ca with your order number and any remaining concerns. We’d love the opportunity to make things right.
May the Force be with you,
Saber X Team
I order and paid for 2 blade plug and…
I order and paid for 2 blade plug and only got 1 blade plug in the package, not happy
4 June 2025
Reply from Saberx
Hi Travis Ernst,
Thank you for your feedback, and we're truly sorry to hear that your order arrived incomplete. This is definitely not the experience we want for our customers. Please reach out to us at info@saberx.ca with your order number, and we'll make sure the missing blade plug is sent out to you right away.
We appreciate your patience and the opportunity to make this right.
May the Force be with you,
– The Saber X Team
Childhood happiness
Everything is great. Small delay due to Canada Post.
Customer service was helpful and informative.
23 May 2025
Good experience great customer service…
Good experience great customer service happy with my product
2 June 2025
Unprompted review
I love the saber and how great customer…
I love the saber and how great customer service was.
12 May 2025
Lightsaber looks awesome in person.
16 May 2025
I'll never buy from SABERX again
I haven't even received anything from SABERx. It's almost a month since I purchased a Saber. Shady customer service has nothing but excuses, even the tracking number provided was just a printed shipping label, no package. I would not recommend or purchase anything from SABERX again.
16 May 2025
Reply from Saberx
We’re very sorry to hear about your frustration, and we completely understand how disappointing delays like this can be.
We’ve actually made multiple attempts to reach you directly regarding your order, as we noticed that the tracking wasn’t updating. To avoid any risk of your saber getting stuck or lost due to the ongoing Canada Post strike disruptions, we proactively rerouted your shipment to ensure it arrives safely.
We’re committed to making sure you receive your order as expected and we’re standing by to help if you’d prefer an alternate resolution.
We appreciate your patience and would love the opportunity to make this right.
Best regards,
Saber X Customer Support Team
great movie-accurate item.
I was very happy with the movie-accurate quality of the saber I purchased. A worthy addition to my collection, it is.
7 May 2025
I absolutely love my Count Dooku Saber
I absolutely love my Count Dooku Lightsaber!!!!!. Everything was perfect from the purchase to the delivery of the saber. There were no loose pieces and I received the saber fairly quickly after ordering it. I highly recommend this store to anyone interested in an authentic replica of your favorite Jedi or with. Thank you SaberX for a fine addition to my collection.
16 May 2025
Unprompted review
Happy with OBI-3!
OBI-3 arrived as advertised, in fact it came with a case I was not expecting. Staff was very helpful during communications. Shipment came from Canada, took a week to Eastern Canada (DHL express)
17 April 2025
Very happy with my order
Very happy with my order. I got two sabers for my kids, and one for me, plus a robe. The sabers are gorgeous and sturdy. From the app you can connect to them to customize the color, settings, or even fully two the sound files of you really wanted to. The blades are removable which is great for cosplay, and means if they were to break it can just order replacements. Now I just need to teach my 5 year old not to hit her sister in the face...
3 April 2025
i really love the lightsaber thank you…
i really love the lightsaber thank you there is just one thing is that some of the controls are very complicated.
but that is it. thank you
28 February 2025
Reply from Saberx
Hello there, thanks for sharing your review of your purchase! We are stoked to hear you love your saber and do understand that the technology is quite advanced and has many features. Have you tried using the Bluetooth application to control your saber with your phone? It makes controling the saber extremely easy and a lot of fun. Enjoy your new saber! MTFBWY
package preparation a bit slow
The lightsaber is very great but the preparation of my order have been longer than the delivery itself.
28 February 2025
Reply from Saberx
We're glad to hear that you love your lightsaber! We appreciate your patience and understand that waiting for order preparation can be frustrating. We're always working to improve our processing times while ensuring each saber meets our quality standards. Your feedback helps us do better. MTFBWY
Had some delays with shipping but was…
Had some delays with shipping but was able to get ahold of Matt on the phone who was fantastic to deal with and was able to provide updates. Now that I have my saber I am blown away by the amazing build quality and can't wait to do some serious dueling!
14 February 2025
Unleashed
The sabre is very realistic and preforms extremely well. Saber X looks like they’re my new go-to for lightsabers!
17 February 2025
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