Saal Digital USA Reviews 263

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including photo books, metal wall art, and prints, often highlighting the excellent print quality, vibrant colors, and durable materials. Many users found the design software intuitive and easy to use, offering ample customization options and a smooth creation process. The fast turnaround times from order to receipt and efficient processing are also frequently mentioned as positive aspects. However, some customers experienced issues with their orders and the delivery service. A few people received products with damage, such as bent edges, scratches, or smears, and some noted discrepancies in color representation between the design and the final product. There were also occasional complaints about the delivery service, with some packages arriving damaged or being delivered to the wrong address.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the exceptional quality of photo... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the exceptional print quality, vibrant... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the software and website for... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy online ordering process,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast shipping times,... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve used other services so it took a while to become familiar with how to create a book with Saal, but then it became comfortable. I like the upload and photo organization capabilities. There are a... See more

Company replied

Rated 4 out of 5 stars

Nice products and calendar is beautiful overall. Limited write-on calendar choices and a such high price point, even with a major discount - I realize I can't resell these due to that, but the quality... See more

Company replied

Rated 4 out of 5 stars

Everthing worked. Good quality prints. The only minor improvement I thing could help are little more option on the layout and editing software flexibility. Also, lack of good preview.

Rated 5 out of 5 stars

I love the metal wall art! The colors and detail are bright and sharp, but the matte finish makes them beautiful from any angle without the glare. When my recent order arrived with an accidental scr... See more

Rated 5 out of 5 stars

I am stunned at how you brought my prints into something stunningly tangible. Receiving my prints in stunning book form was truly an emotional experience. Seeing my images in such a gorgeous printed f... See more

Company replied

Rated 1 out of 5 stars

Postcards are unusable. The image quality and paper are awful. I was expecting glossy postcards that resemble professional work you would find in any souvenir shop. What I got was a collection of... See more

Company replied

Rated 5 out of 5 stars

The product was great other than a slight warp in the paper. Excellent print quality. Excellent book construction. Quality product service (answered all my questions). I put the book together in Indes... See more

Company replied

Rated 5 out of 5 stars

I loved my photobook from Saal. Design Software - 4/5 The design software was easy to use. The various themes and layouts are great for photos. I would recommend adding some photo + tex... See more

Rated 5 out of 5 stars

I have had a great experience with Saal Digital. I was ordering from a local lab in NY, and after some hiccups, I gave a chance to Saal and never looked back. I just ordered again for the same client... See more

Company replied

Rated 5 out of 5 stars

I searched for a high-end photo book to make a vacation album for a birthday gift and Saal Digital was the first name that popped up every time. The professional album with the acrylic cover is stunni... See more

Company replied

Rated 3 out of 5 stars

I am very disappointed, when my product arrived it has highly visible smears throughout it which can be seen even from a distance. The Acrylic print cost me well over $300 + doors and now I can't eve... See more

Company replied

Rated 5 out of 5 stars

I really liked the application software. In the backgrounds section, it was very tedious to scroll through all the possible backgrounds one by one. You should have a search back the same way you have... See more

Rated 5 out of 5 stars

Great book quality. Images came out clear and product is as advertised. Will order from Saal Digital again! One note is maybe I wish that there were more templates for the number of images. Some of... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and fulfillment speed. Using ICC profiles and having my monitor brightness adjusted from previous prints has allowed for a consistently reliable result from Saal with high quality.... See more

Rated 3 out of 5 stars

The Photobook I received was not as close to the colors represented on the project design. I wish to send a screenshot of one page that shows the discrepancy. I am not happy with the product although... See more

Company replied

Rated 5 out of 5 stars

Both my original order and the reorder were easy and arrived packaged well. I really like the quality of the photo print and cover on the photo books. They were gifts for others and the recipients we... See more

Company replied

Rated 5 out of 5 stars

This was the highest quality photo book (Professional Line Photo Book, 30 pages and glossy photos) I have ever seen. The pages were printed with high quality, and the acrylic cover felt so impressive.... See more

Company replied

Rated 5 out of 5 stars

I loved the experience, I don’t know if I used the room wrong but I centered the picture too much to the right, I think that something to help me center it perfectly would be great in the tool but may... See more

Rated 3 out of 5 stars

Hello I’m a loyal customer of Saal I love the software it’s smooth working with it, But my last 2 photo books I didn’t like the quality of the colors of my images, they were silk finish which I love... See more

Company replied

Rated 5 out of 5 stars

This is the second photo book I’ve gotten from Saal Digital. I did a totally different book style with this one. The final results of both books were amazing and far exceeded my expectations!! I to... See more

Company replied

Rated 1 out of 5 stars

I prematurely gave you my credit card information thinking you had a way of postponing my final decision. I wasn’t finished editing my photos and adding captions. I did this on a Saturday. When I real... See more

Company replied

Rated 4 out of 5 stars

Quality of the 20 x 30 metal prints are outstanding. Unfortunately, experiencing a high rate of damage on items shipped to the USA (4 of 9 prints bent) by DHL. Customer Service is good in that repla... See more

Company replied

Rated 4 out of 5 stars

My experience was great. The software is very user-friendly, the options are excellent, the process was easy and fast, and the delivery was very quick as well. It’s just quite pricey.

Company replied

Rated 4 out of 5 stars

Pros: Easy, intuitive interface on the app. Great quality, gorgeous pics. Cons: the cover photo in acrylic looks washed out. Expensive.

Company replied

Rated 4 out of 5 stars

The quality of the book is excellent. The pictures are very clear. The experience making the book was about as good as can be expected. The first book showed up with a broken corner. Saal gave me a cr... See more

Company replied

Rated 5 out of 5 stars

A number of reasons for a 5 star review here (1) The interface for the desktop design tool is excellent. Very easy and fun to use. (2) Quality of product is fantastic. It makes my art sing. (3) Su... See more

Company replied

Rated 5 out of 5 stars

I have found the website straightforward and easy to use. When I had a question the associates were informed and courteous, always making sure I understood. I have been blown away at the top notch pie... See more

Rated 5 out of 5 stars

Wow. This is the best company for photobooks, and I will use Saal digital for all my future orders. I'm going through a lifetime of photos, and the gorgeous colors and quality materials is the best... See more

Company replied

Rated 4 out of 5 stars

The photo book was a gift to my husband and we both loved how it came out!!! The photo app was easy to use. However, DHL delivered the item to the house next door. It was delivered to 5 Doral Court... See more

Company replied

Rated 5 out of 5 stars

The quality of our photo book is exceptional and the layout software was great! It provided excellent templates and was easy to use but also provided ample options to customize everything.

Company replied

Rated 5 out of 5 stars

I have ordered albums few times and has always been great experience. Recently there was an error in printing which I brought it to their attention and they took care of it by reprinting the album.

Company replied

Rated 4 out of 5 stars

Love the quality of the product and the speed of processing, this time I felt the printing of the picture was a little too faded compared with the original.

Company replied

Rated 4 out of 5 stars

Once you take some time and learn how the software works, it’s fairly simple, effective and easy to use. The text boxes need some work to allow flexibility with wording, spacing and a few other “quir... See more

Rated 5 out of 5 stars

I have been using your Photo Book services for years. I have make at over 100 books and with only One exception, they all were incredible. The one that had a problem was fixed and reprinted at no... See more

Company replied

Rated 5 out of 5 stars

Saal Digital makes the best damn photo book in the market and what makes them even better is the delivery time of at least a week in a half and that's coming from Germany.

Rated 5 out of 5 stars

Very high quality printing. Software is quite good and did not take long to master. Very fast turnaround once I submitted the completed book. Just terrific.

Company replied

Rated 3 out of 5 stars

I have not received the photobook yet, so can revise this once I receive the product. I used the online tool to create my photobook and it was not as easy as I would have thought. I have created pho... See more

Company replied

Rated 5 out of 5 stars

The photobook was delivered a couple of days early and the quality was fantastic. Really happy with the entire process from designing the book to its delivered quality.

Rated 5 out of 5 stars

Great quality and very efficient! The product arrived fast and the quality was amazing. I ordered two 80 pages 11"x11" photo books and I am very happy with the final result. I recommend them.

Company replied

Rated 2 out of 5 stars

The print quality is bad. Photo color is off. Can this be fixed

Company replied

Rated 5 out of 5 stars

Reprinted book that had some damage with no issue and very quickly. Creation software has a slight learning curve but is easy to use.

Company replied

Rated 5 out of 5 stars

Saal-Digital makes it easy to create a photo book. The software is straight forward and uncomplicated. The whole process went smoothly.

Company replied

Rated 2 out of 5 stars

my print was creased when it arrived. delivered via DHL Express.

Company replied

Rated 5 out of 5 stars

Great quality product and super fast processing. Very satisfied with the product. Received compliments from my client as well.

Company replied

Rated 5 out of 5 stars

I just love SAAL digital, I have been using it for all my photobooks after being dissapointed by a few other companies. The only downside is DHL, the delivery guy sent it to a different address!!!

Rated 5 out of 5 stars

The book looks wonderful and the canvas is nice. Is there an option to put a paper backing on the canvas for future orders?

Company replied

Rated 5 out of 5 stars

I absolutely love the photo albums I get from Saal! The app is fun to work with for design with ready-made options; and the ability to resize photos and change a layout to fit a "special" photo makes... See more

Rated 5 out of 5 stars

Very good software for building a photo book. good quality paper, little pricey but very reliable and excellant customer service

Rated 5 out of 5 stars

Seemless experience and beautiful photobook. The quality of the book exceeded my expectations, so much so I ordered a second copy to give as a gift

Company replied

Rated 4 out of 5 stars

Software to create a photo book is well thought out to be easy to use and provides many options. Good support to learn how to use it.

Company replied

Rated 3 out of 5 stars

I ordered a set of ten 5"x7"calendars and they all arrived damaged, with dented corners, scraped edges, and/or glue from the shipping box stuck to the surface of the pictures. Looking inside the b... See more

Company replied

Rated 5 out of 5 stars

The quality of the book is excellent. The software makes it easy to lay out the book and edit it. The delivery times are incredible.

Company replied


Company details

  1. Photo Lab
  2. Photo Printing Service
  3. Photography Service

Written by the company

We are a professional photo lab with great enthusiasm for photography. We are striving for further development of our products in order to achieve higher standards and to meet the needs of our customers. As a modern online service provider, we are specialized in high-quality photo products, including Photo Books, Photo Prints, Posters, Calendars, Greeting Cards, Wall Decor (Metal Print, Acrylic Glass, PVC foamboard, GalleryPrint), as well as Photo Gifts.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Favorite site!

I have found the website straightforward and easy to use. When I had a question the associates were informed and courteous, always making sure I understood. I have been blown away at the top notch pieces I have received.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I really liked the software application…

I really liked the application software. In the backgrounds section, it was very tedious to scroll through all the possible backgrounds one by one. You should have a search back the same way you have a search bar for clipart. Also, I would recommend trying to get more clipart into the software. It's a great service you provide and I already know the quality is going to be great because my friend should be some albums she printed using Saal Digital so I can't wait to receive my albums! I would recommend adding a little more capability to the software for backgrounds and clipart.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Expensive but worth it!

I loved my photobook from Saal.
Design Software - 4/5
The design software was easy to use. The various themes and layouts are great for photos. I would recommend adding some photo + text layouts for informational photobooks.

Print quality - 5/5
This time I was printing an 8*8 photobook using pictures taken by my smartphone - the print quality was immaculate!

Paper and cover options - 5/5
The glossy photo paper really brings out the colors, and the acrylic cover looks beautiful.

Delivery - 5/5
The delivery partner delivered before time from DE to US during peak holiday season. Status updates were regular and informative.

Price - 4/5
Ouch! But worth it.

2 January 2026
Unprompted review
Rated 4 out of 5 stars

Great but a bit pricey

My experience was great. The software is very user-friendly, the options are excellent, the process was easy and fast, and the delivery was very quick as well. It’s just quite pricey.

5 January 2026
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you for sharing your experience, Pauline. It’s great to hear that you enjoyed using the software and that the whole process—from creation to delivery—was smooth and fast. We understand your comment about the price and appreciate you mentioning it; feedback like this helps us keep improving the overall value we offer.

Rated 5 out of 5 stars

i got my book on time very good quality

i got my book on time very good quality

5 January 2026
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you very much, Mesfin, for taking the time to write this review! We’re glad to hear your book arrived on time and that you’re very happy with the quality.

Rated 3 out of 5 stars

Calendars arrived damaged with no protective packaging

I ordered a set of ten 5"x7"calendars and they all arrived damaged, with dented corners, scraped edges, and/or glue from the shipping box stuck to the surface of the pictures. Looking inside the box, there was no protective packaging to contain them within the barely-closed package, so at least one of the calendars was hanging half out of the box upon receipt.

I have ordered photo books from Saal in the past and they arrived in immaculate condition, so I was shocked that their calendars arrived in such poor shape.

Update: They've agreed to send a new batch of calendars, which will hopefully arrive in better condition than the originals.

29 December 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you very much for taking the time to write this review and for explaining the issue in detail.

We’re very sorry to hear that the calendars arrived damaged.

To review what went wrong with the packaging and shipping of your order and to find a suitable solution, we will request additional information via Trustpilot so that we can contact you directly and look into this matter as quickly as possible.

Rated 5 out of 5 stars

Photo book experience

Both my original order and the reorder were easy and arrived packaged well. I really like the quality of the photo print and cover on the photo books. They were gifts for others and the recipients were impressed.
Also timely responses to questions made this a pleasant experience

3 December 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you very much, Diane, for taking the time to write this review!

We’re happy to hear that both your original order and the reorder went smoothly, arrived well packaged, and that you were pleased with the print and cover quality. It’s especially nice to know the photo books made a great impression as gifts and that our timely responses helped make the experience a positive one.

Rated 5 out of 5 stars

I have had a great experience with Saal…

I have had a great experience with Saal Digital. I was ordering from a local lab in NY, and after some hiccups, I gave a chance to Saal and never looked back. I just ordered again for the same client 3 albums for the same event, one 12x12 with an acrylic cover and two 8x8 also with an acrylic cover, just because the client loves it. I also ordered a 19.7 x 27.6 Hahnemühle Bamboo Natural Line fine art print for another client, and he was absolutely stunned with the quality.

29 December 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you very much, Diego, for taking the time to share your experience with us!

We’re truly glad to hear that choosing Saal Digital made such a positive difference for you, and that both your clients were so happy with the albums and the FineArt print. It’s great to know that the acrylic covers and the Hahnemühle Bamboo paper impressed them, and that you felt confident enough to reorder for the same event. Thank you for your trust and for working with us on such important projects.

Rated 5 out of 5 stars

Highly recommend this company!

The quality of our photo book is exceptional and the layout software was great! It provided excellent templates and was easy to use but also provided ample options to customize everything.

24 December 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you very much, Karen, for taking the time to write this review! We’re delighted to hear that you’re so happy with the exceptional quality of your photo book and that the layout software, templates, and customization options worked so well for you. We really appreciate the recommendation and your trust in us.

Rated 3 out of 5 stars

The Photobook I received was not as…

The Photobook I received was not as close to the colors represented on the project design. I wish to send a screenshot of one page that shows the discrepancy. I am not happy with the product although some of the pages are very nice some are rather mediocre compared to the project design page. I would like someone to reach out to me so I can find out what the problem is. I have another photobook I am working on right now and will not send it in until I have a better understanding how to get the most accurate representation from the project design to the actual product. For almost $300 it is less that what I hoped for. I have used your services previously and this product was not as pleasing as the other photobooks I have ordered (six photobooks before this one.)

22 December 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you for your feedback and we're sorry the colors didn't meet your expectations this time. We'd really like to look into this for you. Could you please reply to our Trustpilot request so we can locate your order and discuss the color differences? We'll make sure to help you get the best results for your next project as well. We appreciate your patience.

Rated 4 out of 5 stars

Everthing worked

Everthing worked. Good quality prints. The only minor improvement I thing could help are little more option on the layout and editing software flexibility. Also, lack of good preview.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I loved the experience

I loved the experience, I don’t know if I used the room wrong but I centered the picture too much to the right, I think that something to help me center it perfectly would be great in the tool but maybe I missed it. As money allows I will order more things and more photo books as the quality is amazing and the experience was streamlined and great!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I love the metal wall art and amazing customer service!

I love the metal wall art! The colors and detail are bright and sharp, but the matte finish makes them beautiful from any angle without the glare. When my recent order arrived with an accidental scratch, I reached out about getting it reprinted. The customer service replied quickly and sent out a reprint of my wall art right away. I received it yesterday, and it's stunning! I'll definitely be ordering again.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and fulfillment…

Excellent quality and fulfillment speed. Using ICC profiles and having my monitor brightness adjusted from previous prints has allowed for a consistently reliable result from Saal with high quality. This was my first time printing a canvas of a large print and the result looks just like expected. Shipping to the United States also came in a very reasonable time frame

11 December 2025
Unprompted review
Rated 5 out of 5 stars

I just love SAAL digital

I just love SAAL digital, I have been using it for all my photobooks after being dissapointed by a few other companies.
The only downside is DHL, the delivery guy sent it to a different address!!!

24 November 2025
Unprompted review
Rated 4 out of 5 stars

Pros & Cons

Pros: Easy, intuitive interface on the app. Great quality, gorgeous pics.

Cons: the cover photo in acrylic looks washed out. Expensive.

17 November 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you for the positive feedback, and sorry for the disappointment regarding the cover and pricing. Please reply to our Trustpilot follow-up with your order number, so we can review this and get back to you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look