Saal Digital USA Reviews 263

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including photo books, metal wall art, and prints, often highlighting the excellent print quality, vibrant colors, and durable materials. Many users found the design software intuitive and easy to use, offering ample customization options and a smooth creation process. The fast turnaround times from order to receipt and efficient processing are also frequently mentioned as positive aspects. However, some customers experienced issues with their orders and the delivery service. A few people received products with damage, such as bent edges, scratches, or smears, and some noted discrepancies in color representation between the design and the final product. There were also occasional complaints about the delivery service, with some packages arriving damaged or being delivered to the wrong address.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the exceptional quality of photo... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the exceptional print quality, vibrant... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the software and website for... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy online ordering process,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast shipping times,... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve used other services so it took a while to become familiar with how to create a book with Saal, but then it became comfortable. I like the upload and photo organization capabilities. There are a... See more

Company replied

Rated 4 out of 5 stars

Nice products and calendar is beautiful overall. Limited write-on calendar choices and a such high price point, even with a major discount - I realize I can't resell these due to that, but the quality... See more

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Rated 4 out of 5 stars

Everthing worked. Good quality prints. The only minor improvement I thing could help are little more option on the layout and editing software flexibility. Also, lack of good preview.

Rated 5 out of 5 stars

I love the metal wall art! The colors and detail are bright and sharp, but the matte finish makes them beautiful from any angle without the glare. When my recent order arrived with an accidental scr... See more

Rated 5 out of 5 stars

I am stunned at how you brought my prints into something stunningly tangible. Receiving my prints in stunning book form was truly an emotional experience. Seeing my images in such a gorgeous printed f... See more

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Rated 1 out of 5 stars

Postcards are unusable. The image quality and paper are awful. I was expecting glossy postcards that resemble professional work you would find in any souvenir shop. What I got was a collection of... See more

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Rated 5 out of 5 stars

The product was great other than a slight warp in the paper. Excellent print quality. Excellent book construction. Quality product service (answered all my questions). I put the book together in Indes... See more

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Rated 5 out of 5 stars

I loved my photobook from Saal. Design Software - 4/5 The design software was easy to use. The various themes and layouts are great for photos. I would recommend adding some photo + tex... See more

Rated 5 out of 5 stars

I have had a great experience with Saal Digital. I was ordering from a local lab in NY, and after some hiccups, I gave a chance to Saal and never looked back. I just ordered again for the same client... See more

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Rated 5 out of 5 stars

I searched for a high-end photo book to make a vacation album for a birthday gift and Saal Digital was the first name that popped up every time. The professional album with the acrylic cover is stunni... See more

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Rated 3 out of 5 stars

I am very disappointed, when my product arrived it has highly visible smears throughout it which can be seen even from a distance. The Acrylic print cost me well over $300 + doors and now I can't eve... See more

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Rated 5 out of 5 stars

I really liked the application software. In the backgrounds section, it was very tedious to scroll through all the possible backgrounds one by one. You should have a search back the same way you have... See more

Rated 5 out of 5 stars

Great book quality. Images came out clear and product is as advertised. Will order from Saal Digital again! One note is maybe I wish that there were more templates for the number of images. Some of... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and fulfillment speed. Using ICC profiles and having my monitor brightness adjusted from previous prints has allowed for a consistently reliable result from Saal with high quality.... See more

Rated 3 out of 5 stars

The Photobook I received was not as close to the colors represented on the project design. I wish to send a screenshot of one page that shows the discrepancy. I am not happy with the product although... See more

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Rated 5 out of 5 stars

Both my original order and the reorder were easy and arrived packaged well. I really like the quality of the photo print and cover on the photo books. They were gifts for others and the recipients we... See more

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Rated 5 out of 5 stars

This was the highest quality photo book (Professional Line Photo Book, 30 pages and glossy photos) I have ever seen. The pages were printed with high quality, and the acrylic cover felt so impressive.... See more

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Rated 5 out of 5 stars

I loved the experience, I don’t know if I used the room wrong but I centered the picture too much to the right, I think that something to help me center it perfectly would be great in the tool but may... See more

Rated 3 out of 5 stars

Hello I’m a loyal customer of Saal I love the software it’s smooth working with it, But my last 2 photo books I didn’t like the quality of the colors of my images, they were silk finish which I love... See more

Company replied

Rated 5 out of 5 stars

This is the second photo book I’ve gotten from Saal Digital. I did a totally different book style with this one. The final results of both books were amazing and far exceeded my expectations!! I to... See more

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Rated 1 out of 5 stars

I prematurely gave you my credit card information thinking you had a way of postponing my final decision. I wasn’t finished editing my photos and adding captions. I did this on a Saturday. When I real... See more

Company replied

Rated 4 out of 5 stars

Quality of the 20 x 30 metal prints are outstanding. Unfortunately, experiencing a high rate of damage on items shipped to the USA (4 of 9 prints bent) by DHL. Customer Service is good in that repla... See more

Company replied

Rated 4 out of 5 stars

My experience was great. The software is very user-friendly, the options are excellent, the process was easy and fast, and the delivery was very quick as well. It’s just quite pricey.

Company replied

Rated 4 out of 5 stars

Pros: Easy, intuitive interface on the app. Great quality, gorgeous pics. Cons: the cover photo in acrylic looks washed out. Expensive.

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Rated 4 out of 5 stars

The quality of the book is excellent. The pictures are very clear. The experience making the book was about as good as can be expected. The first book showed up with a broken corner. Saal gave me a cr... See more

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Rated 5 out of 5 stars

A number of reasons for a 5 star review here (1) The interface for the desktop design tool is excellent. Very easy and fun to use. (2) Quality of product is fantastic. It makes my art sing. (3) Su... See more

Company replied

Rated 5 out of 5 stars

I have found the website straightforward and easy to use. When I had a question the associates were informed and courteous, always making sure I understood. I have been blown away at the top notch pie... See more

Rated 5 out of 5 stars

Wow. This is the best company for photobooks, and I will use Saal digital for all my future orders. I'm going through a lifetime of photos, and the gorgeous colors and quality materials is the best... See more

Company replied

Rated 4 out of 5 stars

The photo book was a gift to my husband and we both loved how it came out!!! The photo app was easy to use. However, DHL delivered the item to the house next door. It was delivered to 5 Doral Court... See more

Company replied

Rated 5 out of 5 stars

The quality of our photo book is exceptional and the layout software was great! It provided excellent templates and was easy to use but also provided ample options to customize everything.

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Rated 5 out of 5 stars

I have ordered albums few times and has always been great experience. Recently there was an error in printing which I brought it to their attention and they took care of it by reprinting the album.

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Rated 4 out of 5 stars

Love the quality of the product and the speed of processing, this time I felt the printing of the picture was a little too faded compared with the original.

Company replied

Rated 4 out of 5 stars

Once you take some time and learn how the software works, it’s fairly simple, effective and easy to use. The text boxes need some work to allow flexibility with wording, spacing and a few other “quir... See more

Rated 5 out of 5 stars

I have been using your Photo Book services for years. I have make at over 100 books and with only One exception, they all were incredible. The one that had a problem was fixed and reprinted at no... See more

Company replied

Rated 5 out of 5 stars

Saal Digital makes the best damn photo book in the market and what makes them even better is the delivery time of at least a week in a half and that's coming from Germany.

Rated 5 out of 5 stars

Very high quality printing. Software is quite good and did not take long to master. Very fast turnaround once I submitted the completed book. Just terrific.

Company replied

Rated 3 out of 5 stars

I have not received the photobook yet, so can revise this once I receive the product. I used the online tool to create my photobook and it was not as easy as I would have thought. I have created pho... See more

Company replied

Rated 5 out of 5 stars

The photobook was delivered a couple of days early and the quality was fantastic. Really happy with the entire process from designing the book to its delivered quality.

Rated 5 out of 5 stars

Great quality and very efficient! The product arrived fast and the quality was amazing. I ordered two 80 pages 11"x11" photo books and I am very happy with the final result. I recommend them.

Company replied

Rated 2 out of 5 stars

The print quality is bad. Photo color is off. Can this be fixed

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Rated 5 out of 5 stars

Reprinted book that had some damage with no issue and very quickly. Creation software has a slight learning curve but is easy to use.

Company replied

Rated 5 out of 5 stars

Saal-Digital makes it easy to create a photo book. The software is straight forward and uncomplicated. The whole process went smoothly.

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Rated 2 out of 5 stars

my print was creased when it arrived. delivered via DHL Express.

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Rated 5 out of 5 stars

Great quality product and super fast processing. Very satisfied with the product. Received compliments from my client as well.

Company replied

Rated 5 out of 5 stars

I just love SAAL digital, I have been using it for all my photobooks after being dissapointed by a few other companies. The only downside is DHL, the delivery guy sent it to a different address!!!

Rated 5 out of 5 stars

The book looks wonderful and the canvas is nice. Is there an option to put a paper backing on the canvas for future orders?

Company replied

Rated 5 out of 5 stars

I absolutely love the photo albums I get from Saal! The app is fun to work with for design with ready-made options; and the ability to resize photos and change a layout to fit a "special" photo makes... See more

Rated 5 out of 5 stars

Very good software for building a photo book. good quality paper, little pricey but very reliable and excellant customer service

Rated 5 out of 5 stars

Seemless experience and beautiful photobook. The quality of the book exceeded my expectations, so much so I ordered a second copy to give as a gift

Company replied

Rated 4 out of 5 stars

Software to create a photo book is well thought out to be easy to use and provides many options. Good support to learn how to use it.

Company replied

Rated 3 out of 5 stars

I ordered a set of ten 5"x7"calendars and they all arrived damaged, with dented corners, scraped edges, and/or glue from the shipping box stuck to the surface of the pictures. Looking inside the b... See more

Company replied

Rated 5 out of 5 stars

The quality of the book is excellent. The software makes it easy to lay out the book and edit it. The delivery times are incredible.

Company replied


Company details

  1. Photo Lab
  2. Photo Printing Service
  3. Photography Service

Written by the company

We are a professional photo lab with great enthusiasm for photography. We are striving for further development of our products in order to achieve higher standards and to meet the needs of our customers. As a modern online service provider, we are specialized in high-quality photo products, including Photo Books, Photo Prints, Posters, Calendars, Greeting Cards, Wall Decor (Metal Print, Acrylic Glass, PVC foamboard, GalleryPrint), as well as Photo Gifts.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

263 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 stars - highly recommended

A number of reasons for a 5 star review here
(1) The interface for the desktop design tool is excellent. Very easy and fun to use.
(2) Quality of product is fantastic. It makes my art sing.
(3) Support services are exceptional. I noticed banding in one section of two images in a photo book. They worked with me to help explain the issue and how to avoid it in the future. I was not looking for reimbursement of any kind. Be that as it may, they did send me a voucher for future purchases - which was above and beyond expectations.
(4) Turaround time. It took 7 days from the time I placed my order, to the time I received it. Shipping costs were very reasonable. Product arrived well packaged. Amazing!

21 July 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your detailed and thoughtful review! We're delighted to hear that you found the design tool user-friendly, the product quality fantastic, and our support team helpful and responsive. We're also glad your order arrived quickly and safely. Your feedback truly means a lot to us and we look forward to assisting with your future projects!

Rated 5 out of 5 stars

It’s been a great experience every time…

It’s been a great experience every time I’ve got a photo book from you guys. Simply thank you

7 July 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your kind words and continued support! We're thrilled to hear you've had great experiences with us. We truly appreciate it!

Rated 5 out of 5 stars

Great book quality

Great book quality. Images came out clear and product is as advertised. Will order from Saal Digital again!

One note is maybe I wish that there were more templates for the number of images. Some of the arrangements that exist for 5 photos does not exist for 4 photos. Would have been nice for some more transitivity in design.

8 July 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your kind words and helpful suggestion! We’re glad you loved the quality and hope to see you again soon.

Rated 5 out of 5 stars

Very high quality printing

Very high quality printing. Software is quite good and did not take long to master. Very fast turnaround once I submitted the completed book. Just terrific.

2 July 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you very much for your kind feedback! We're happy to hear that you’re pleased with the print quality, software, and quick turnaround. It means a lot to us! 😊

Rated 3 out of 5 stars

I am very disappointed, you should reprint without the smears or refund me

I am very disappointed, when my product arrived it has highly visible smears throughout it which can be seen even from a distance. The Acrylic print cost me well over $300 + doors and now I can't even showcase it to the world. I was hoping to have a perfect product and use this to order prints in bulk

27 June 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

We’re very sorry to hear about your disappointment — that’s certainly not the experience we want for our customers, especially with such a valuable product. We would really appreciate it if you could reply to our Trustpilot request, so we can look into your order, understand what went wrong, and find a solution for you. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great quality and very efficient!

Great quality and very efficient!
The product arrived fast and the quality was amazing.
I ordered two 80 pages 11"x11" photo books and I am very happy with the final result.
I recommend them.

26 June 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality and efficiency of your photo books. It means a lot to us that you’d recommend us!

Rated 4 out of 5 stars

High Quality Photobook with fairly easy creation process.

I’ve used other services so it took a while to become familiar with how to create a book with Saal, but then it became comfortable. I like the upload and photo organization capabilities. There are a few nice features and some that are either difficult to find or aren’t available. Book was beautiful when received. Pages are heavy/thick and book lays absolutely flat. Image color looks great. A bit pricey, even with a discount so will limit book size in the future. Very quick turnaround time from order to receipt.

9 June 2025
Unprompted review
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Reply from Saal Digital USA

Thank you for the thoughtful feedback! We're glad you’re happy with the result and the fast turnaround. If you could please reply to our Trustpilot request, we’d love to follow up on the features you mentioned and see how we can improve.

Rated 5 out of 5 stars

Beautifully finished—everyone was…

Beautifully finished—everyone was amazed by the quality, color, and final presentation at my recent exhibition.

11 June 2025
Unprompted review
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Reply from Saal Digital USA

Thank you for the wonderful feedback! We're thrilled the quality and presentation made such a great impression at your exhibition.

Rated 4 out of 5 stars

Photo book gift

The photo book was a gift to my husband and we both loved how it came out!!! The photo app was easy to use.
However, DHL delivered the item to the house next door. It was delivered to 5 Doral Court not 6 Doral Court as requested. The house numbers are clearly visible next to the front doors.

19 June 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your lovely feedback—we’re thrilled to hear you and your husband loved the photobook and found the app easy to use! 😊

We’re very sorry to hear about the delivery mix-up. That definitely shouldn’t have happened. Please respond to our Trustpilot request so we can follow up on this with DHL and prevent it in the future.

Rated 5 out of 5 stars

Experience

I have ordered albums few times and has always been great experience. Recently there was an error in printing which I brought it to their attention and they took care of it by reprinting the album.

12 June 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your kind feedback! We're glad to hear you've consistently had a great experience and that we could resolve the recent issue to your satisfaction. 😊

Rated 5 out of 5 stars

Amazing quality

Always amazing quality photos and fast, secure, shipping with no damage to any of my products.

14 May 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your kind words! We're thrilled to hear you're happy with the quality and safe, fast delivery of your orders. 😊

Rated 5 out of 5 stars

Great quality product and super fast…

Great quality product and super fast processing. Very satisfied with the product. Received compliments from my client as well.

14 June 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for the lovely feedback! We're thrilled to hear you're satisfied with the product—and even happier that your client was impressed too! 😊

Rated 5 out of 5 stars

excellent quality

excellent quality - easy to use

13 June 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your feedback! We're happy to hear you found it easy to use and loved the quality! 😊

Rated 5 out of 5 stars

I have been using your Photo Book…

I have been using your Photo Book services for years. I have make at over 100 books and with only One exception, they all were incredible. The one that had a problem was fixed and reprinted at no cost.

Not only is your product great, your Customer Service is also Great and I still after all these years can't figure out how you get me the Books so Fast!!!

Keep up the Great work !!!!

13 June 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your incredible loyalty and kind words! It means a lot to us that you’ve trusted us with over 100 photo books. We're thrilled to hear you've been so happy with both the quality and our service—comments like yours truly make our day! 😊

Rated 5 out of 5 stars

Wow, Best Photobooks in the Universe

Wow. This is the best company for photobooks, and I will use Saal digital for all my future orders. I'm going through a lifetime of photos, and the gorgeous colors and quality materials is the best from any other company I have seen.

16 May 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for your wonderful feedback! 😊 It means the world to us to hear that you’ll be trusting Saal Digital with your precious memories. We're truly honored to be part of your photo journey, and we're glad the quality and colors have impressed you. Looking forward to your future projects!

Rated 5 out of 5 stars

Easy online ordering process plus…

Easy online ordering process plus pretty quick production considering it's in another continent than me plus super dependable shipping (DHL for the win) plus a beautiful, fun finished product (the portrait block) equals a happy new client!

26 May 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for the kind words! We're thrilled you enjoyed the ordering process and loved the finished product. It’s great to hear everything—from production to shipping—went smoothly. Welcome aboard, happy to have you with us!

Rated 4 out of 5 stars

Quality Outstanding; Delivery Bad

Quality of the 20 x 30 metal prints are outstanding. Unfortunately, experiencing a high rate of damage on items shipped to the USA (4 of 9 prints bent) by DHL. Customer Service is good in that replacements or vouchers are issued promptly. But the damages incurred during delivery have me considering other photo labs.

6 May 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you for your kind words about the quality of our metal prints! We’re very sorry to hear about the shipping damages and understand how frustrating this must be. We’re glad our Customer Service has been helpful, and we want to ensure your experience improves. Could you kindly respond to our Trustpilot request? This will help us follow up with you personally and address the issue more closely. Thanks again for your patience!

Rated 5 out of 5 stars

This was the highest quality photo book…

This was the highest quality photo book (Professional Line Photo Book, 30 pages and glossy photos) I have ever seen. The pages were printed with high quality, and the acrylic cover felt so impressive. I thought that the Saal Digital Design Software was intuitive to use. It allowed a lot of creativity with designs, and I appreciated that I had so much control over the layout of the pages. I could not wait to show all my family members the beautiful book. The value was incredible, and if you are looking for a high quality book to preserve your favorite memories, I would absolutely recommend this product.

6 August 2024
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you so much for this wonderful review! We’re thrilled that you loved the quality, design software, and overall experience. It means a lot to us that you’re excited to share your beautiful photo book with your family. Thanks for recommending us!

Rated 5 out of 5 stars

From beginning with designing the book…

From beginning with designing the book to placing the order and the finished product, it was all seamless and beautiful.

12 May 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you! We’re so happy to hear the whole process was smooth and that you love the final result. Looking forward to your next project!

Rated 5 out of 5 stars

They produce a beautiful product

They produce a beautiful product. Very happy with the delivery time as well for my Photo Book.

21 April 2025
Unprompted review
Saal Digital USA logo

Reply from Saal Digital USA

Thank you, Tom, for your feedback! We're delighted to hear that you're pleased with the beauty of the product and the timely delivery of your Photo Book. Ensuring quality and efficiency is our top priority. If you have more projects or need assistance, feel free to reach out. We're here to help!

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