Great service , very caring and kind staff , Professional and explained very clearly what was about to happen at all times . Took care and time to clarify and answer Questions .
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I simply walked in so very glad that I did. Professional, friendly, welcoming and prompt. I felt very relaxed especially as Sara explained everything in detail which put me at ease. Will definitel... See more
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A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but del... See more
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As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Sydenham
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
6 Sydenham Road, Sydenham, SE26 5QW, London, United Kingdom
- 020 8778 4557
4.9
Excellent
416 reviews
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Great service and care as always!
2 April 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind words. We’re delighted to hear you received great service and care, as always. Your continued support is very much appreciated and we look forward to seeing you again.
Exceptional service at R Woodfall Opticians in Sydenham—Alex went above and beyond to repair my glasses and adjust another pair, all free of charge. Truly outstanding experience.
I visited R Woodfall Opticians in Sydenham today and had such a truly positive experience that I felt compelled to share it.
I wear my glasses full-time and usually keep two pairs, as I switch between them during the day. Unfortunately, I recently fell asleep wearing one pair and woke up to find them badly bent out of shape—unusable, slipping off my face, and beyond repair.
I stopped by R Woodfall Opticians with low expectations, since my glasses weren’t even bought in the UK. I was helped by Alex, who greeted me with a warm smile and genuine care. Without hesitation, he carefully repaired the damaged pair, taking his time to do it properly. To my surprise, he also adjusted the pair I was currently wearing—despite not having asked.
What stood out most was not only the technical skill but also the kindness and professionalism displayed throughout. There was no charge for any of this — just genuine, thoughtful service.
It’s rare to find places where people genuinely take pride in caring for their customers, regardless of whether a sale is involved. This was one of those moments that restores your faith in customer service.
Thank you, Alex.
Eduardo
2 April 2026
Unprompted review
Reply from R Woodfall Opticians - Sydenham
Thank you so much, Eduardo, for taking the time to share such a thoughtful and detailed review.
We’re absolutely delighted to hear about your experience at our Sydenham practice. Alex will be especially pleased to know how much his care, attention to detail, and willingness to go the extra mile meant to you. We truly believe that great service isn’t just about transactions—it’s about looking after people, and it’s wonderful to see that reflected in your visit.
Your kind words really do mean a lot to the whole team, and we’re so pleased we could help get both pairs of your glasses comfortable and wearable again.
Thank you again for your recommendation—we look forward to welcoming you back whenever you need us.
Warm regards,
The R Woodfall Team
You are good that is why I use youi …
You are good that is why I use youi you have not let me down thaznk you.
16 March 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your kind words and continued trust in us! We’re really glad we’ve been able to meet your expectations, and we truly appreciate your support. We look forward to seeing you again soon 😊
Reply from R Woodfall Opticians - Sydenham
Thank you for your feedback! 🙏
Cataract Review
I got the best care experience ever. From the shop staff to the doctor. They were friendly and brilliant. I will recommend to my family and friends.
13 March 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a great experience from start to finish and felt well cared for by both our shop team and optician. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you, your family, and friends in the future 😊
The competence of the staff
The competence of the staff, on every level, as well as their friendliness!
11 March 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback! We’re so pleased to hear you were impressed with the competence and friendliness of our team at every level. We really appreciate you taking the time to share this and look forward to seeing you again soon 😊
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback! We’re so pleased to hear you had a brilliant appointment. We really appreciate you taking the time to share this and hope to see you again soon 😊
Friendly and professional optometrist.
Friendly and professional optometrist.
Appointment on time.
No sales pressure.
11 March 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback! We’re really pleased to hear you found our optometrist friendly and professional, and that your appointment ran on time with no pressure. We truly appreciate you taking the time to share your experience and hope to see you again soon 😊
Friendly
Friendly, attentive and no pressure on customer.
Seen at arranged time.
Nice cup of tea too.
10 March 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback! We’re so pleased to hear you found our team friendly and attentive, and that your appointment ran on time with no pressure. It’s great to know you even enjoyed a nice cup of tea while you were here! We really appreciate you taking the time to share this and hope to see you again soon 😊
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback! We’re really pleased to hear you received excellent customer service. We appreciate you taking the time to share this and look forward to seeing you again soon 😊
Woodfall - my happy place to go
Woodfall is my happy place to go for service with a genuine smile. From the moment you phone for an appointment when staff greet you, to the time you enter the premises, staff smile at you whether you are being dealt with by them or not, and everyone, whether customer or member of staff is an individual.
The branch I attend is full of light, well designed, with good seating and all the staff are ready to assist customers, and each other.
The Optometrists are very well informed and give clear instructions and advice, and have provided support when it has been necessary to approach the Eye Clinic at the hospital.
There is a wide range of frames available and very experienced and knowledgeable staff to advise on suitability according to one's prescription.
20 February 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your incredibly kind and thoughtful feedback. We’re truly delighted to hear that Woodfall feels like a “happy place” for you—that means a great deal to the whole team.
It’s wonderful to know you feel welcomed from the moment you book an appointment right through to your visit, and that the team’s friendliness, care, and teamwork stand out to you. We’re especially pleased to hear your positive comments about our optometrists and the support provided when specialist care has been needed, as well as your experience with our frame selection and dispensing advice.
Your description of the branch and your experience is exactly what we strive to create for every patient, and your kind words will mean so much to everyone here. We truly appreciate your trust and loyalty and look forward to seeing you again soon 😊
I have an existing eye condition which…
I have an existing eye condition which means I have impaired vision. I have just had cataracts removed. The care I have been given at Woodfalls has been the best. Jackie, the dispensing optician was so patient and helpful in helping me choose new spectacles to make me feel confident. The entire team is welcoming whenever I attend. The best there is.
23 February 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for sharing your experience. We’re truly delighted to hear that you’ve felt so well cared for during your visits, especially at such an important time following your cataract surgery.
It’s wonderful to know Jackie was so patient and supportive in helping you choose your new spectacles and that she helped you feel more confident—that’s exactly the level of care we strive for. We’re also very pleased that the whole team has made you feel welcome every time you’ve visited.
Your kind words mean a great deal to us, and we really appreciate your trust and recommendation. We look forward to continuing to look after you 😊
Sight test and new reading glasses…
Sight test and new reading glasses within 24 hours. Extraordinary.
25 February 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your fantastic feedback! We’re delighted to hear you were impressed with the speed and service in getting your sight test and new reading glasses so quickly. It’s great to know we could make the process smooth and efficient for you. We really appreciate your kind words 😊
Friendly and helpful
19 February 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your feedback! We’re really pleased to hear you found our team friendly and helpful. We appreciate you taking the time to share this and hope to see you again soon 😊
Woodfall's have looked after mine and…
Woodfall's have looked after mine and my family eyes now for over 15 years. They are extremely helpful, friendly and I always feel treated well. Keep up the great work.
20 February 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your kind words and for trusting Woodfall’s with your family’s eye care for over 15 years. It truly means a lot to us that you feel well looked after and supported by the team. We’ll be sure to pass on your lovely feedback — and we look forward to continuing to care for you and your family for many years to come.
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind words. We’re delighted to hear that you consistently find our team friendly and professional.
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback. We’re so pleased to hear that you value the personal service and found all of our staff friendly and helpful. Providing a warm, attentive experience is something we’re very proud of. We truly appreciate your support and look forward to welcoming you again soon.
My experience with woodfall optician…
My experience with woodfall optician have been great. The staff are friendly and helpful . The doctor who done the test was very professional and helpful. It was my first eye test and it was handled very well.
13 February 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your kind words! We’re delighted to hear that your first eye test was such a positive experience. Our team takes great pride in providing friendly, professional, and supportive care, so it’s wonderful to know that came across during your visit.
We truly appreciate you choosing us and look forward to seeing you again in the future! 😊
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback!
We’re so pleased to hear that you found our team attentive, warm, and friendly. Creating a welcoming and caring environment for our patients is very important to us, so your kind words truly mean a lot.
We look forward to seeing you again soon! 😊
The staff and optician very polite and…
The staff and optician very polite and offer a great service
29 January 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your feedback we are pleased to have been of assistance.
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