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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, elegant designs, and how well they match descriptions and images online. Many people also highlight the excellent customer service, describing it as helpful, responsive, and solution-driven, especially when assisting with order changes or exchanges. The delivery service is frequently commended for its speed and efficiency, with items often arriving quickly and well-packaged. However, some customers experienced issues with their orders, including items not arriving or receiving incorrect products. A few other people also felt that the customer service was unsatisfactory, citing slow replies, unfulfilled promises for exchanges, or difficulties with returns and refunds.

What people talk about most

Product

Consumers are highly satisfied with the product quality and design. Many reviewers praise the durability,... See more

Quality

Clients share positive opinions on quality, consistently praising the durability and craftsmanship of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the team's... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and reliable... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, praising the... See more

Based on these reviews

Rated 5 out of 5 stars

I bought two chain sets from this store and I’m honestly very satisfied. The quality is excellent—they feel durable and well-made, not the kind that gets damaged easily or loses its shine. The desi... See more

Rated 5 out of 5 stars

I had a great experience shopping at RVNCHE. The jewelry is beautiful, high quality, and looks even better in real life than in the pictures. The ordering process was smooth, shipping was fast, and ev... See more

Company replied

Rated 5 out of 5 stars

I bought the Cuban link Chain necklace 3mm for my husband as a Christmas gift this year because I wanted something simple that he would actually wear every day – and that’s exactly what it turned ou... See more

Company replied

Rated 5 out of 5 stars

I ordered some jewelry but realized shortly after that I had chosen the wrong size. I contacted customer service by email, and they helped me change the order immediately with no hassle at all. RVNC... See more

Company replied

Rated 5 out of 5 stars

Excellent service, my product came quick with no hassle or delays. The chain itself was beautiful and looked exactly like how it was advertised it’s great quality. I had questions about sizing which w... See more

Rated 1 out of 5 stars

I have bought a cross pendant during a « buy one get one free » fare two weeks ago and I still haven’t received my order. I have sent multiple emails to their support account but I didn’t get any answ... See more

Rated 5 out of 5 stars

The pendant cross chain from Rvnche exceeded my expectations. The design is clean, the shine holds up, and the piece has a solid feel without being too heavy. It looks premium when worn and works with... See more

Company replied

Rated 5 out of 5 stars

I'm really happy with my order! The bracelets arrived quickly and the quality is excellent – they feel super well-made and look just like the pictures. Also, big shoutout to the customer support team!... See more

Rated 5 out of 5 stars

I recently bought a necklace from Rvnche and was really impressed with the quality and design of the piece. The website has a really lovely wide range of high end looking jewellery and, having receive... See more

Company replied

Rated 5 out of 5 stars

I ordert a package from RVNCHE qnd I’m absolutely in love, The jewelry looks very good and feels truly high-quality. Shipping was also fast, You can tell that a lot of care goes into the design and... See more

Rated 5 out of 5 stars

I ordered a necklace from RVNCHE and I’m super impressed! The quality is amazing, the chain feels solid, the gold finish looks really clean, and it has a nice weight to it without being too heavy.... See more

Company replied

Rated 1 out of 5 stars

Ordered a crossbody bag that I wore 2 times and it broke (within a month after recieving) and contacted the company. Normally you would say it still has warranty so I get a proper solution. RVNCH wa... See more

Rated 5 out of 5 stars

I recently purchased a gold chain from here and I couldn't be happier. The quality is fantastic and it fits exactly how I wanted it to. I’ve already received a ton of compliments! What really stood ou... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with my gold chain from RVNCHE. Delivery was quick, secure, and very well packaged. The quality of the chain is excellent — it looks premium, feels solid, and matches the descrip... See more

Company replied

Rated 1 out of 5 stars

I never got my order... I paid 72 EUR for a necklace that was advertised to be delivered within 3 days, and it has now been a month. I have asked multiple times for a refund or even just a tracking nu... See more

Company replied

Rated 5 out of 5 stars

I ordered a bracelet and a necklace from RVNCHE and I’m really impressed. The quality of the products is excellent – they feel very high-end, are comfortable to wear, and look just as great as in the... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Responding timely to enquiries made and guidance through the range of chains and pendants available. The order was processed and delivered in good time and I am really pleased... See more

Company replied

Rated 5 out of 5 stars

Great service with the company in general, I live across the world and it still came almost straight away which I was surprised by. I’ve been wearing my chain for about a week now and I love it, super... See more

Rated 1 out of 5 stars

Order never arrived, when I inquired where are the chains I was given nonsense answers about holiday periods in October, they are busy. Ordered one month ago. Disaster, I would give zero stars if poss... See more

Rated 5 out of 5 stars

I absolutely love this chain! The design is elegant yet simple, making it perfect for both everyday wear and special occasions. The quality is excellent — it feels sturdy and looks beautiful in the li... See more

Company replied

Rated 1 out of 5 stars

Terrible und untrustworthy company. Don’t buy here! Customer service promised me over several weeks to send smaller bracelets but never did. The last message was: We did send you the bracelets.... See more

Company replied

Rated 1 out of 5 stars

The chain is not as described. The color differs from the gold. Returns are not possible. The law allows returns of online purchases. Exchanges are only possible after submitting a positive review. 12... See more

Company replied

Rated 5 out of 5 stars

I bought this bracelet for my boyfriend and couldn’t be happier with the overall experience. The quality of the bracelet is excellent – it looks and feels high-end, with great attention to detail. M... See more

Company replied

Rated 5 out of 5 stars

I bought this necklace as a gift for my boyfriend and he absolutely loved it 🥹 The design looks exactly like in the pictures and the quality feels great. The whole shopping and shipping process was s... See more

Rated 5 out of 5 stars

The order came on time, and everything came exactly as described on the website. I did have an issue with the size of one of their bracelets, since I got it in a size too small. I contacted them and... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two necklaces and a bracelet from RVNCHE, and I couldn’t be happier with my order. The quality of the jewelry is excellent — everything feels solid, well-made, and looks even... See more

Company replied

Rated 5 out of 5 stars

I ordered this necklace as a gift for my boyfriend, and I couldn’t be happier with it. The design is elegant and the quality feels amazing. The customer service has also been outstanding – very kind a... See more

Rated 5 out of 5 stars

★★★★★ Obsessed! This bracelet is an absolute vibe – super stylish, feels amazing on the wrist, and goes with literally everything. Been getting compliments non-stop. RVNCHE, you nailed it!

Rated 5 out of 5 stars

Awesome men's jewelry and great service! Super impressed with both the quality of the jewelry and the overall service. The pieces look amazing – stylish, masculine, and well-made. Delivery was really... See more

Company replied

Rated 5 out of 5 stars

I bought two chains (one in silver and one in gold). The price-performance ratio is excellent, and customer support got back to me within two days when I had a question. I can recommend them wholehear... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered the wrong chain size, and customer service was there right away – they offered me an exchange in a completely uncomplicated and friendly manner. The chain itself is also reall... See more

Rated 5 out of 5 stars

It is clear that RVNCHE truly cares about their customers as not only is the quality of their jewellery affordable while still maintaining good material but they also deliver quick and reliably. I am... See more

Company replied

Rated 5 out of 5 stars

I really like my silver Cuban chain. It feels heavy and high quality. It also arrived very quickly with no issues. Definitely recommending it to anyone looking for affordable, high quality jewelry.

Rated 5 out of 5 stars

Absolutely love this pendant! The green aventurine is stunning and the quality is amazing. It feels really special and I’ve already gotten so many compliments. Highly recommend RVNCHE!

Rated 5 out of 5 stars

I bought 2 necklaces off of their website. I was really surprised by how fast the necklaces came because they came literally the next day. I really like the easy to use website and the quality of the... See more

Company replied

Rated 5 out of 5 stars

I ordered a backpack, bracelet, and necklace from RVNCHE everything arrived the next day! The quality is great and I’m super happy with my purchase. Fast delivery and stylish products, highly recommen... See more

Company replied

Rated 5 out of 5 stars

I ordered from this website a little while ago, sadly ordered a size too small. I sent them an email, got a very quick and nice reply! They helped me sort it out immediately. The costumer service is... See more

Rated 5 out of 5 stars

Amazing products for a very reasonable price. I even had a couple of questions before purchasing that the email team were very helpful with. Will definitely be using this company again.

Rated 5 out of 5 stars

I love the quality and look of RVNCHE products. When I had some queries, Sophie in the customer support team was super helpful and responded to my queries really quickly. 5 stars 🤩

Company replied

Rated 1 out of 5 stars

Product is terribly bad (not painted correctly), weight feels fake, and customer service (exchange or return) worst impossible. Scam.

Company replied

Rated 1 out of 5 stars

DONT'T TRUST ANY OF THE 5-STAR-REVIEW!! People only wrote them because it's the only way that you can exchange an item which you don't wanna keep. There is no possibility to get a refund and they only... See more

Company replied

Rated 5 out of 5 stars

As we know that s not pure gold but it look like. Your friends, familly doesn t matter who will thibk it is beacuse is look like. Short time waiting for parcel! Great support if you need any question... See more

Rated 5 out of 5 stars

I bought the Cuban Link skiver bracelet for my son just before Christmas. I was worried that it wouldn’t get through in time, but it did! And I received transport notions all the Way. The bracelet... See more

Company replied

Rated 5 out of 5 stars

I am beyond happy with RVNCHE! In particular with their customer service which was on point, very empathic and very solution-driven. I can definitely recommend RVNCHE and their products and service or... See more

Rated 5 out of 5 stars

I’ve ordered from RVNCHE twice now, and both experiences were fantastic. The quality of their products is impressive, and I wear them every day. I highly recommend their products at such great prices.... See more

Company replied

Rated 1 out of 5 stars

The Company sent me the wrong Pendant 3 Times and when i sent the 3 wrong Pendants back i didnt even receive my money back and paid 12 Euros extra for the delivery. The Quality of the Pendant is okay... See more

Company replied

Rated 5 out of 5 stars

We ordered three necklaces and one bracelet from you and are extremely satisfied with the quality. Great material, great gold plating, and excellent workmanship. They look fantastic and we highly reco... See more

Rated 5 out of 5 stars

Such a good experience! The quality of the jewellery is amazing and even better in person, makes for a perfect gift! Their customer service was incredible too they were so responsive, and easy. 100% r... See more


Company details

  1. Jewelry Store

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

863 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Order never arrived

Order never arrived, when I inquired where are the chains I was given nonsense answers about holiday periods in October, they are busy. Ordered one month ago. Disaster, I would give zero stars if possible.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

LONG WAITING

I order their product on 09.11.25, and still thwy havent even send them on. Snd i pay them to secure shippind frot 1-3 business day.. And now its already 16.11.25, so in week they havent even send thouse products ☹️

9 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

I have bought a cross pendant during a « buy one get one free » fare two weeks ago and I still haven’t received my order. I have sent multiple emails to their support account but I didn’t get any answers. No tracking number, no tracking on their website. I find it really disrespectful, disappointing and highly unprofessional. ITS A SCAM DONT BUY.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordert a package from RVNCHE qnd

I ordert a package from RVNCHE qnd
I’m absolutely in love, The jewelry looks very good and feels truly high-quality. Shipping was also fast, You can tell that a lot of care goes into the design and craftsmanship — I’ll definitely be ordering again!

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

I recently purchased three products from RVNCHE — two bracelets and a chain with a cross pendant — during a “buy 2, get the 3rd at a discount” sale. Unfortunately, my experience has been quite disappointing.

One of the bracelets was not the size I requested; it was too small, and the chain’s quality did not meet my expectations, especially considering the high price point. The delivery also took much longer than expected.

When I reached out to request a refund, I was informed that refunds aren’t available for sale items, but they offered a replacement instead. I agreed to that. However, I was then asked to submit a 5-star review (without mentioning the actual issue) before they would process the replacement — which I found highly unprofessional. I told them I’d be happy to leave a review after the problem was resolved, but since then, I’ve had no response from their customer service.

This experience has left me disappointed and questioning the authenticity of the positive reviews I saw online. Overall, it’s been the worst online shopping experience I’ve had, and I wouldn’t recommend RVNCHE based on how my issue was handled.

25 September 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi AS,

We’re very sorry for your experience and apologize for the inconvenience. Asking for a review before processing a replacement was inappropriate, and we will ensure your replacement is handled promptly without any conditions.

Thank you for your patience — our team will follow up shortly to resolve this.

Best regards,
Team RVNCHE

Rated 5 out of 5 stars

My friend give it to me as a gift and…

My friend give it to me as a gift and it was so nice. The quality is superb!

29 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Denver,

Thank you so much for your kind words! We’re thrilled to hear that you loved your gift and that the quality met your expectations. Your support means a lot to us!

Best,
Team RVNCHE

Rated 5 out of 5 stars

Good experience

I bought 2 necklaces off of their website. I was really surprised by how fast the necklaces came because they came literally the next day. I really like the easy to use website and the quality of the necklace. An overall amazing experience!

26 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Denver!

Thank you so much for your wonderful feedback! We’re thrilled to hear that your necklaces arrived so quickly and that you enjoyed both our website and the quality of our products. We truly appreciate your support and look forward to serving you again!

Best,
Team RVNCHE

Rated 5 out of 5 stars

Excellent service

excellent service

30 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Breathney,

Thank you for your kind words! We’re glad you had a great experience and truly appreciate your support.

Best,
Team RVNCHE

Rated 5 out of 5 stars

the item is a really good

the item is a really good! the customer service is responding fast.

22 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Rech!

Thank you for your feedback! We’re glad to hear you’re happy with your item and our customer service. We truly appreciate your support!

Best,
Team RVNCHE

Rated 5 out of 5 stars

Fast delivery and great quality

I ordered a backpack, bracelet, and necklace from RVNCHE everything arrived the next day! The quality is great and I’m super happy with my purchase. Fast delivery and stylish products, highly recommend!

30 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Ole,

Thank you so much for your wonderful review! We’re thrilled to hear that your items arrived quickly and that you’re happy with the quality. Your recommendation means a lot to us, and we can’t wait to serve you again!

Best,
Team RVNCHE

Rated 1 out of 5 stars

Do not order!!!

Do not order!!!! Bestel hier niet!

You can not get your money back when you want to return an item. They try to bargain for 5-star reviews. Eventually I was able to solve the issue with klarna.

21 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Thank you for your message.

Please note that any payment or refund issues related to Klarna should be addressed directly with Klarna’s customer service team. We encourage you to contact Klarna for assistance with payments or disputes.

If you have any questions regarding the product or our store policies, we’re here to help.

Best regards,

Team RVNCHE

Rated 5 out of 5 stars

the best of the best havent experienced…

the best of the best havent experienced a company as quick and efficient as rnche

20 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a quick and efficient experience with us. Your kind words truly mean a lot to our team.

We look forward to serving you again soon!

Best regards,

Team RVNCHE

Rated 5 out of 5 stars

Excellent quality and fashionable products

Wide choice of excellent quality and fashionable products. Excellent customer service that responds to any request for information or need with courtesy and speed. A great site to buy.

10 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Marco,

Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our wide selection of quality, fashionable products and that our customer service met your expectations. It means a lot to us to know we could assist you promptly and courteously. We look forward to welcoming you back to our site soon!

Best regards,

Rated 1 out of 5 stars

ALL 5 STAR REVIEWS ARE FAKE

ALL 5 STAR REVIEWS ARE FAKE! I EMAILD THEM TO REFUND MY ITEM BECAUSE IT WAS TO SMALL. THEY OFFERED ME TO WRITE A 5 STAR REVIEW AND SEND ME A NEW ITEM AND IN EXCHANGE FOR THE 5 STAR REVIEW I WOULD RECEIVE A NEW ITEM AND WOULD GET TO KEEP THE FIRST ITEM AS WELL. I NEVER RECEIVED THE NEW ITEM AND THEY NEVER REPLIED TO ANY OF MY EMAILS ANY MORE!!!

15 October 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Dario,

Thank you for your feedback. We take all customer concerns very seriously and strive to provide the best service possible.

We are sorry to hear about your experience and understand how frustrating this situation must be.

Regarding your request for a refund or exchange, we always aim to respond promptly and assist our customers fairly within our return policy. It appears there may have been some miscommunication, and we would appreciate the opportunity to resolve this with you directly.

Please contact our customer service team again at support@rvnche.com, so we can investigate your order and work towards a satisfactory solution.

Thank you for your understanding.

Team RVNCHE

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