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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, elegant designs, and how well they match descriptions and images online. Many people also highlight the excellent customer service, describing it as helpful, responsive, and solution-driven, especially when assisting with order changes or exchanges. The delivery service is frequently commended for its speed and efficiency, with items often arriving quickly and well-packaged. However, some customers experienced issues with their orders, including items not arriving or receiving incorrect products. A few other people also felt that the customer service was unsatisfactory, citing slow replies, unfulfilled promises for exchanges, or difficulties with returns and refunds.

What people talk about most

Product

Consumers are highly satisfied with the product quality and design. Many reviewers praise the durability,... See more

Quality

Clients share positive opinions on quality, consistently praising the durability and craftsmanship of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the team's... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and reliable... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, praising the... See more

Based on these reviews

Rated 5 out of 5 stars

I bought two chain sets from this store and I’m honestly very satisfied. The quality is excellent—they feel durable and well-made, not the kind that gets damaged easily or loses its shine. The desi... See more

Rated 5 out of 5 stars

I had a great experience shopping at RVNCHE. The jewelry is beautiful, high quality, and looks even better in real life than in the pictures. The ordering process was smooth, shipping was fast, and ev... See more

Company replied

Rated 5 out of 5 stars

I bought the Cuban link Chain necklace 3mm for my husband as a Christmas gift this year because I wanted something simple that he would actually wear every day – and that’s exactly what it turned ou... See more

Company replied

Rated 5 out of 5 stars

I ordered some jewelry but realized shortly after that I had chosen the wrong size. I contacted customer service by email, and they helped me change the order immediately with no hassle at all. RVNC... See more

Company replied

Rated 5 out of 5 stars

Excellent service, my product came quick with no hassle or delays. The chain itself was beautiful and looked exactly like how it was advertised it’s great quality. I had questions about sizing which w... See more

Rated 1 out of 5 stars

I have bought a cross pendant during a « buy one get one free » fare two weeks ago and I still haven’t received my order. I have sent multiple emails to their support account but I didn’t get any answ... See more

Rated 5 out of 5 stars

The pendant cross chain from Rvnche exceeded my expectations. The design is clean, the shine holds up, and the piece has a solid feel without being too heavy. It looks premium when worn and works with... See more

Company replied

Rated 5 out of 5 stars

I'm really happy with my order! The bracelets arrived quickly and the quality is excellent – they feel super well-made and look just like the pictures. Also, big shoutout to the customer support team!... See more

Rated 5 out of 5 stars

I recently bought a necklace from Rvnche and was really impressed with the quality and design of the piece. The website has a really lovely wide range of high end looking jewellery and, having receive... See more

Company replied

Rated 5 out of 5 stars

I ordert a package from RVNCHE qnd I’m absolutely in love, The jewelry looks very good and feels truly high-quality. Shipping was also fast, You can tell that a lot of care goes into the design and... See more

Rated 5 out of 5 stars

I ordered a necklace from RVNCHE and I’m super impressed! The quality is amazing, the chain feels solid, the gold finish looks really clean, and it has a nice weight to it without being too heavy.... See more

Company replied

Rated 1 out of 5 stars

Ordered a crossbody bag that I wore 2 times and it broke (within a month after recieving) and contacted the company. Normally you would say it still has warranty so I get a proper solution. RVNCH wa... See more

Rated 5 out of 5 stars

I recently purchased a gold chain from here and I couldn't be happier. The quality is fantastic and it fits exactly how I wanted it to. I’ve already received a ton of compliments! What really stood ou... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with my gold chain from RVNCHE. Delivery was quick, secure, and very well packaged. The quality of the chain is excellent — it looks premium, feels solid, and matches the descrip... See more

Company replied

Rated 1 out of 5 stars

I never got my order... I paid 72 EUR for a necklace that was advertised to be delivered within 3 days, and it has now been a month. I have asked multiple times for a refund or even just a tracking nu... See more

Company replied

Rated 5 out of 5 stars

I ordered a bracelet and a necklace from RVNCHE and I’m really impressed. The quality of the products is excellent – they feel very high-end, are comfortable to wear, and look just as great as in the... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Responding timely to enquiries made and guidance through the range of chains and pendants available. The order was processed and delivered in good time and I am really pleased... See more

Company replied

Rated 5 out of 5 stars

Great service with the company in general, I live across the world and it still came almost straight away which I was surprised by. I’ve been wearing my chain for about a week now and I love it, super... See more

Rated 1 out of 5 stars

Order never arrived, when I inquired where are the chains I was given nonsense answers about holiday periods in October, they are busy. Ordered one month ago. Disaster, I would give zero stars if poss... See more

Rated 5 out of 5 stars

I absolutely love this chain! The design is elegant yet simple, making it perfect for both everyday wear and special occasions. The quality is excellent — it feels sturdy and looks beautiful in the li... See more

Company replied

Rated 1 out of 5 stars

Terrible und untrustworthy company. Don’t buy here! Customer service promised me over several weeks to send smaller bracelets but never did. The last message was: We did send you the bracelets.... See more

Company replied

Rated 1 out of 5 stars

The chain is not as described. The color differs from the gold. Returns are not possible. The law allows returns of online purchases. Exchanges are only possible after submitting a positive review. 12... See more

Company replied

Rated 5 out of 5 stars

I bought this bracelet for my boyfriend and couldn’t be happier with the overall experience. The quality of the bracelet is excellent – it looks and feels high-end, with great attention to detail. M... See more

Company replied

Rated 5 out of 5 stars

I bought this necklace as a gift for my boyfriend and he absolutely loved it 🥹 The design looks exactly like in the pictures and the quality feels great. The whole shopping and shipping process was s... See more

Rated 5 out of 5 stars

The order came on time, and everything came exactly as described on the website. I did have an issue with the size of one of their bracelets, since I got it in a size too small. I contacted them and... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two necklaces and a bracelet from RVNCHE, and I couldn’t be happier with my order. The quality of the jewelry is excellent — everything feels solid, well-made, and looks even... See more

Company replied

Rated 5 out of 5 stars

I ordered this necklace as a gift for my boyfriend, and I couldn’t be happier with it. The design is elegant and the quality feels amazing. The customer service has also been outstanding – very kind a... See more

Rated 5 out of 5 stars

★★★★★ Obsessed! This bracelet is an absolute vibe – super stylish, feels amazing on the wrist, and goes with literally everything. Been getting compliments non-stop. RVNCHE, you nailed it!

Rated 5 out of 5 stars

Awesome men's jewelry and great service! Super impressed with both the quality of the jewelry and the overall service. The pieces look amazing – stylish, masculine, and well-made. Delivery was really... See more

Company replied

Rated 5 out of 5 stars

I bought two chains (one in silver and one in gold). The price-performance ratio is excellent, and customer support got back to me within two days when I had a question. I can recommend them wholehear... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered the wrong chain size, and customer service was there right away – they offered me an exchange in a completely uncomplicated and friendly manner. The chain itself is also reall... See more

Rated 5 out of 5 stars

It is clear that RVNCHE truly cares about their customers as not only is the quality of their jewellery affordable while still maintaining good material but they also deliver quick and reliably. I am... See more

Company replied

Rated 5 out of 5 stars

I really like my silver Cuban chain. It feels heavy and high quality. It also arrived very quickly with no issues. Definitely recommending it to anyone looking for affordable, high quality jewelry.

Rated 5 out of 5 stars

Absolutely love this pendant! The green aventurine is stunning and the quality is amazing. It feels really special and I’ve already gotten so many compliments. Highly recommend RVNCHE!

Rated 5 out of 5 stars

I bought 2 necklaces off of their website. I was really surprised by how fast the necklaces came because they came literally the next day. I really like the easy to use website and the quality of the... See more

Company replied

Rated 5 out of 5 stars

I ordered a backpack, bracelet, and necklace from RVNCHE everything arrived the next day! The quality is great and I’m super happy with my purchase. Fast delivery and stylish products, highly recommen... See more

Company replied

Rated 5 out of 5 stars

I ordered from this website a little while ago, sadly ordered a size too small. I sent them an email, got a very quick and nice reply! They helped me sort it out immediately. The costumer service is... See more

Rated 5 out of 5 stars

Amazing products for a very reasonable price. I even had a couple of questions before purchasing that the email team were very helpful with. Will definitely be using this company again.

Rated 5 out of 5 stars

I love the quality and look of RVNCHE products. When I had some queries, Sophie in the customer support team was super helpful and responded to my queries really quickly. 5 stars 🤩

Company replied

Rated 1 out of 5 stars

Product is terribly bad (not painted correctly), weight feels fake, and customer service (exchange or return) worst impossible. Scam.

Company replied

Rated 1 out of 5 stars

DONT'T TRUST ANY OF THE 5-STAR-REVIEW!! People only wrote them because it's the only way that you can exchange an item which you don't wanna keep. There is no possibility to get a refund and they only... See more

Company replied

Rated 5 out of 5 stars

As we know that s not pure gold but it look like. Your friends, familly doesn t matter who will thibk it is beacuse is look like. Short time waiting for parcel! Great support if you need any question... See more

Rated 5 out of 5 stars

I bought the Cuban Link skiver bracelet for my son just before Christmas. I was worried that it wouldn’t get through in time, but it did! And I received transport notions all the Way. The bracelet... See more

Company replied

Rated 5 out of 5 stars

I am beyond happy with RVNCHE! In particular with their customer service which was on point, very empathic and very solution-driven. I can definitely recommend RVNCHE and their products and service or... See more

Rated 5 out of 5 stars

I’ve ordered from RVNCHE twice now, and both experiences were fantastic. The quality of their products is impressive, and I wear them every day. I highly recommend their products at such great prices.... See more

Company replied

Rated 1 out of 5 stars

The Company sent me the wrong Pendant 3 Times and when i sent the 3 wrong Pendants back i didnt even receive my money back and paid 12 Euros extra for the delivery. The Quality of the Pendant is okay... See more

Company replied

Rated 5 out of 5 stars

We ordered three necklaces and one bracelet from you and are extremely satisfied with the quality. Great material, great gold plating, and excellent workmanship. They look fantastic and we highly reco... See more

Rated 5 out of 5 stars

Such a good experience! The quality of the jewellery is amazing and even better in person, makes for a perfect gift! Their customer service was incredible too they were so responsive, and easy. 100% r... See more


Company details

  1. Jewelry Store

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

863 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality and fast shipping

Excellent quality and fast shipping. The ordering process was straightforward and customer service responded quickly and reliably. Overall, a very positive experience.

3 January 2026
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Joel!

Thank you so much for your kind words! We’re thrilled to hear that you had a smooth ordering experience, fast shipping, and that our customer service was helpful. Your support means a lot to us, and we’re so happy you had a positive experience with RVNCHE! ✨

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

Exceptional quality and service

My husband loves the jewelry from RVNCHE and the customer service is amazing! Highly recommend purchasing with them!

29 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Brooke,

Thank you so much for your kind words! We’re so happy to hear that your husband loves his jewelry and that you had a great experience with our team. Your recommendation means a lot to us! 💛

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

Cross bracelet

Absolutely love my bracelet from rvnche. The craftsmanship is beautiful and it feels really high-quality—minimal, elegant, and easy to wear every day. You can tell a lot of care has gone into the design and finishing. Highly recommend!

2 January 2026
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi LC!

Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying your bracelet and that the design and quality are shining through. Your kind words mean a lot to us, and we really appreciate you taking the time to share your experience.

Enjoy wearing it every day! 💛

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

Top Quality and Super Friendly Support

I ordered a bracelet and a necklace from RVNCHE and I’m really impressed. The quality of the products is excellent – they feel very high-end, are comfortable to wear, and look just as great as in the pictures. On top of that, the customer support was outstanding – very friendly, attentive, and always helpful. Overall, a fantastic experience, and I’d be happy to order again!

1 January 2026
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Leonie!

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both your bracelet and necklace, and that our team was able to help make your experience a great one. Your feedback truly means a lot to us, and we can’t wait to welcome you back for your next order!

Enjoy wearing your pieces! ✨

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

Simple, well-crafted necklace with great value for money

I bought the Cuban link Chain necklace 3mm for my husband as a Christmas gift this year because I wanted something simple that he would actually wear every day – and that’s exactly what it turned out to be. The packaging was quite basic, but the necklace itself feels comfortable and fits well. The necklace is well crafted, with neatly connected links and a solid, durable feel.

Up till now my husband hasn’t worn much jewelry, but he keeps reaching for this necklace. It suits his style without being too much. Ordering and delivery were smooth, and for us the value for money is absolutely right.

29 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Judith,

Thank you so much for sharing your experience! We’re thrilled to hear that the Cuban link necklace has become a go-to piece for your husband—it’s wonderful when a gift really clicks like that. We also appreciate your feedback on the packaging and are glad the quality and comfort of the necklace stood out.

Your kind words mean a lot, and we’re so happy you had a smooth ordering experience. We can’t wait to welcome you back for more pieces in the future! ✨

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

The delivery was very quick and the…

The delivery was very quick and the quality of the chains is great. They look absolutely beautiful and I can’t wait to wear them. I really recommend Rvnche!

23 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Nico,

Thank you so much for your lovely review! We’re so happy to hear that you love your chains and that they arrived quickly. It means a lot to us that you’d recommend RVNCHE—we hope you enjoy wearing them every day! ✨

Best regards,
RVNCHE Team

Rated 1 out of 5 stars

This site is a scam!

This site is a scam!! It says on their website that is 1-4 days delivery.
I have now waited 21 days and I still havn’t recived anything.
Have contaced them 2 times. Both times they tell me they Will investigate into it but then they just stop to answear.
Do not trust them!!

19 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Johan,

We’re very sorry to hear about the delay and the frustration this has caused. This is not the experience we want for our customers. We will message you directly to gather the necessary details and investigate your case immediately so we can work to resolve this issue as quickly as possible. Thank you for your patience.

Warm Regards,
RVNCHE Team

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Super quick delivery, the product is great quality and nicely packed. I can fully recommend the service and the product itself. I will definitely order again .

15 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Eva!

Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that the product and delivery lived up to your expectations. It really means a lot to us that you’d recommend us and plan to order again. We can’t wait to serve you next time!

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

The order came on time

The order came on time, and everything came exactly as described on the website.
I did have an issue with the size of one of their bracelets, since I got it in a size too small. I contacted them and they immediately responded to my email, with a solution on the spot. Very good customer service and company overall. Would definitely recommend :)

8 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Mina!

Thank you for taking the time to share your experience! We’re glad your order arrived on time and matched what you expected. We’re especially happy to hear that our team was able to quickly help with the bracelet size—making things right is always our priority. Your recommendation means a lot to us, and we can’t wait to help you with your next order!

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

The cross pendant gold from Rvnche…

The pendant cross chain from Rvnche exceeded my expectations. The design is clean, the shine holds up, and the piece has a solid feel without being too heavy. It looks premium when worn and works with both casual and dressier outfits. Definitely worth the price.

8 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Sijo!

Thank you so much for your thoughtful review! We’re thrilled to hear that the pendant chain exceeded your expectations and that you’re enjoying both the quality and the style. It’s great to know it works so well with different outfits too. We really appreciate your support and hope it continues to be a favorite piece in your collection!


Best regards,
RVNCHE Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Prompt response and sorted my query out straight away to an excellent standard. Very professional and would highly recommend. Product to a very high standard.

11 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Rhian!

Thank you so much for your kind words! We’re really glad we could help sort out your query quickly and that you’re happy with the product. It means a lot to us that you’d recommend us, and we’re thrilled you had such a positive experience.

Best regards,
RVNCHE Team

Rated 5 out of 5 stars

Great experience and great items

I’ve ordered from RVNCHE twice now, and both experiences were fantastic. The quality of their products is impressive, and I wear them every day. I highly recommend their products at such great prices. It won’t be the last time to order from RVNCHE.

10 December 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Hi Pauler!

Thank you so much for your kind words! We’re thrilled to hear that both of your orders have been great experiences and that you enjoy wearing our products every day. Your recommendation means a lot to us, and we can’t wait to have you shop with us again soon!

Best regards,
RVNCHE Team

Rated 1 out of 5 stars

I never got my order..

I never got my order... I paid 72 EUR for a necklace that was advertised to be delivered within 3 days, and it has now been a month. I have asked multiple times for a refund or even just a tracking number, and initially, I would receive emails stating that the necklace was on its way with no further information, but it never arrived. My last email, which clearly requested a refund two weeks ago, has been completely ignored.

5 November 2025
Unprompted review
RVNCHE logo

Reply from RVNCHE

Pascale, We’re very sorry to hear about the delay and the frustration this has caused. This is not the experience we want for our customers. We will message you directly to gather the necessary details so we can investigate your order and work on resolving this issue as quickly as possible. Thank you for your patience.

Warm regards.
RVNCHE team

Rated 1 out of 5 stars

Dropshipping scam... WATCH OUT!

Please do not buy here this is a drop shipping scam!
I ordered a chain as a present at November 5 2025. But I never received the package. Nor did I ever received a tracking postal number. It was NEVER send....In the Shopify app it still says 'in preparation'

If you contact these scammers you only get AUTOMATED replies from an AI bot called 'Sophie"
I emailed them (this autoreply machine) at least 12 times also to try out if it was fake. I ONLY got fake responses. Also it is NOT possible to CANCEL your order OR Get your money back. I try to solve the matter in a respectful way. But now I am forced to write this review. I lost my 75 Euro's...but you must not loose your money too! What you will get is every day marketing mails, but not your order or a answer/orderstatus...it is a SCAM!

Also most of the good reviews are FAKE! check them out..all the same type/written reviews by fake accounts!

... here are a few examples of the automated responses...I have more!>>

"Hello Willem,

Thank you for your message. We will check on the status of your order and update you shortly.
Kind regards,
Sophie
Customer Support RVNCHE"

"Hi Willem,
We sincerely apologize for the frustration and delay you have experienced. This is not how we intend our fulfilment process to occur, and we completely understand your concerns.
Please rest assured that we are doing our absolute best to resolve this matter and ensure your order is delivered as soon as possible. Your satisfaction is very important to us, and we appreciate your patience while we work to make this right.
Kind regards,
Sophie"

"Hi Willem,
Thank you for your message. We’re sorry to hear that your order has not yet arrived. We will investigate your order right away.
Our sincere apologies for the delay — the busy season has started, and everyone is working hard to keep up. Please rest assured that we’re doing our best to expedite your delivery as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Sophie
Customer Support RVNCHE"

The disrespect is unbelievable.
Find another trustworthy company for your Christmas gifts!
Grtz Willem

PS: To RVNCHE..don't blame me...blame yourself! I gave you an honest chance to come up with a normal reply/answer.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, really pleased with my purchase, good delivery times and excellent customer service. Will def buy from here again *****

5 December 2025
Unprompted review

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