Bought two shorts and a t-shirt, in retrospect I wouldn't do it again. The quality-price ratio is underwhelming to acceptable even at the constant offers (2-in-1 shorts for €33), the stitching is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took a bit longer to receive the item, that's acceptable. But colour and size don't match my expectations and I get no reply on my request for their return instructions (even sent the request twi... See more
Company replied
I ordered the black running shorts, these took 4 weeks to be delivered which I was unhappy about, I’ve ran in the shorts 3 times now and find the inner short which holds the phone is too thin, my phon... See more
Company replied
The products are decent quality - if they arrive! I have tried numerous times to contact the company about a non-delivered item but there has been no response. The shorts I have had delivered are good... See more
Company replied
2.5
Poor
79 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
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The women's performance shorts look…
The women's performance shorts look like a good everyday option. The color choices, sale price, and runner-focused design make them feel useful.
23 April 2026
Unprompted review
Reply from Runnractive
Hi Mia,
Thank you for taking the time to share your thoughts. We really appreciate your feedback.
We’re glad to hear the design, colour options, sale price, and runner-focused features stood out to you. That’s exactly what we aim for when developing our performance range.
If you do decide to try them, we’d love to hear how they feel once you’ve had the chance to run in them. Your feedback helps us continue improving both design and performance.
Kind regards,
RUNNR customer service team
Photo evidence request for a return
Bought 2 pairs of shorts with what’s meant to be a secure pocket for phone but it’s way too big and phone just jiggles about. Checked returns policy ahead of ordering them and it states you can request a return by email. I have done this and received a reply asking for a detailed reason which I gave. I was then asked to provide photo or video evidence of the phone moving about, which seems unnecessary so I politely declined and gave further specific details as to my reasons for wanting to return. I have now not heard anything back for several days. Really poor customer service and out of line with their online returns policy which gives no mention of needing to provide photo evidence!
18 April 2026
Unprompted review
Reply from Runnractive
Hi Gill,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the frustration this has caused.
We understand your concerns regarding the phone pocket not performing as expected and the return process. The request for photo or video evidence is simply used in some cases to better understand product performance issues, especially when it relates to fit or functionality, so we can handle the case more accurately. That said, we understand this may not always feel necessary from your perspective.
We’re also sorry to hear that you feel there has been a delay in getting a response after providing further details. That is not the level of service we aim to provide, and we understand how frustrating it can be when you are waiting for an update.
We would like to get this resolved for you. Please reach out again at support@runnractive.com
with your order number so we can pick this up immediately and review your return request without further delay.
Kind regards,
RUNNR customer service team
Shocking service
Shocking service. They charge £4 for delivery, then I’m still waiting for the product 10 days later.
The tracking they provide shows no information at all. My link has been saying “on its way” since the 6th. This showed up within a matter of hours of paying.
I have now lost patience for waiting and requested a refund and cancellation of my order.
Don’t waste your time and money
5 April 2026
Unprompted review
Reply from Runnractive
Hi Sam,
Thank you for sharing your feedback. We’re sorry to hear about your experience and the frustration caused.
We understand your concerns regarding delivery time and tracking updates. Once an order is dispatched, tracking information can sometimes take time to update depending on the courier’s scan process, which can make it appear like there is no movement even while the parcel is in transit.
That said, we understand how frustrating it is when expectations are not met, especially when you are waiting on an order and need clearer updates. We’re also sorry to hear you felt the need to request a cancellation.
If your order is still within transit, it may already be on its way and cannot always be stopped once shipped. However, we’re happy to review your case properly and help you with the next steps, including return or refund options once received.
Please contact us at support@runnractive.com
with your order number so we can assist you directly.
Kind regards,
RUNNR customer service team
The women's training shorts are comfy…
The women's training shorts are comfy and move well. Good stretch, doesn't roll down. I do wish the size guide were more detailed, but customer service helped me pick the right fit.
15 April 2026
Unprompted review
Reply from Runnractive
Hi Emily,
Thank you for your feedback. We’re really glad to hear you find the training shorts comfortable and that they move well during your runs.
It’s also great to hear our customer service team was able to help you get the right fit. We appreciate your note about the size guide being more detailed. That’s helpful feedback and something we’ll continue working on to improve the shopping experience.
Thanks again for sharing your thoughts, and happy running.
Kind regards,
RUNNR customer service team
Clearly a scam site
Clearly a scam site, DO NOT USE THIS COMPANY. Item received well after the given date and quality of the products is poor. I have been offered 30% return on one order and 40% on another order but I have to return them to China at my own expense?!! Red flags everywhere, please do not get conned by this company.
9 April 2026
Unprompted review
Reply from Runnractive
Hi Rich,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling this way.
We understand your concerns regarding delivery timing, product quality, and the return process. International shipping and fulfilment can sometimes result in longer transit times, and we appreciate how frustrating it is when expectations aren’t met.
Regarding returns, we also understand your frustration about return costs and location. These processes are part of our international fulfilment setup, but we recognise that they are not always convenient. That said, we do not refuse legitimate returns, and we always aim to offer fair resolution options based on each individual case.
We also want to clearly state that we are a legitimate business and not a scam. However, we regret that your experience has led you to feel otherwise, as that is never the outcome we want for any customer.
If you would like us to take another look at your order and the options offered, please contact us at support@runnractive.com with your order details and we will review your case properly.
Kind regards,
RUNNR customer service team
Poor Quality NOT worth the PRICE
The quality of the clothing is not worth the money. Spent £93 in the sale on 2 x running shorts with compression lining and 1 x long sleeve jacket. Sizes run VERY small, got large and only just fit. Given that I am losing fat, it will be ok and will fit better soon. BUT the shorts are made out of poor material, the inner lining IS NOT compression and nowhere near! It is a thin black material with no compressive element. MY ADVICE ...go to Decathlon...either online or in-store, much better quality for half the price. These products are not worth the money.
8 April 2026
Unprompted review
Reply from Runnractive
Hi Joanne,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns around sizing, material feel, and overall value. Our products are designed with a specific lightweight performance fit, including a softer inner liner intended for comfort and breathability rather than a high compression feel. That said, we understand this may feel different from what you were expecting, especially when comparing to other brands.
We also appreciate your comments regarding sizing. Our items do generally run with a more athletic cut, and feedback like yours helps us continue improving both our sizing guidance and product descriptions.
We’re genuinely sorry that you feel the products did not represent good value for you. We always want customers to feel confident in what they purchase, and we regret that this was not the case here.
If you would like us to review your order further, please reach out to support@runnractive.com
with your order details and we will be happy to take another look.
Kind regards,
RUNNR customer service team
Poor quality, poor fit and refuse to return
Waited a longer than reasonable time for delivery and tracking showed they came from China. Product arrived in a clear polythene bag. No branding on bag or shorts at all and fit was poor. Inner lining tight but legs very loose. Nothing to show where they were from or what make and they are not cheap. The full price is a myth as they are always on sale. Attempted to return them as I don’t want them. Was told I can’t return for hygiene reasons ?? I only tried them of for about 15 seconds. How am i supposed to know if they fit ??. The customer service person insisted on giving be a voucher and told me to keep them. I do not want them and do not want to buy anything else from this company, so the voucher is of no use to me. All I wanted is a refund. Very poor service. Felt ripped off and scammed.
Update !!!! I have done as you suggested below and have had a response. The response is negative and states I accepted a voucher credit, however that was the only option I was offered. I was told a fecund was not possible as I had tried the item on for size. The item is still in its packaging and unused and the voucher also unused and there is nothing I want to buy from you after this experience. Please avoid buying from these people !!!
25 March 2026
Unprompted review
Reply from Runnractive
Hi Paul, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and how frustrated you feel.
We understand your concerns around delivery time, packaging, sizing, and the return outcome. That is not the experience we want any customer to have. When expectations are not met, especially regarding fit and product presentation, it naturally leads to disappointment, and we take that seriously.
On returns, hygiene policies can sometimes be misunderstood, especially when it comes to apparel. Trying items briefly for fit is exactly what customers should be able to do, and we’re sorry if this was not clearly explained or felt restrictive in your case. If our communication came across as unhelpful or pushed toward a voucher instead of addressing your request properly, we also apologise for that.
We do want to be clear that we are not refusing to help you resolve this. If you would still like a refund review, please contact us directly at support@runnractive.com with your order details so we can reassess your case and make sure it is handled correctly.
We appreciate you sharing your concerns, and we are sorry that your experience did not reflect the standard we aim for.
Kind regards,
RUNNR customer service team
Small pack, Big performance
This windproof hooded jacket packs down really small. Perfect for early morning runs when it's cold warms up fast. Wish it had a longer zip, but the construction is solid.
30 March 2026
Unprompted review
Reply from Runnractive
Hi Josephine,
Thank you so much for your feedback. We’re really glad to hear the jacket is performing well for your runs and that the packability and warmth are working as intended.
That early-morning use case is exactly what it was designed for, so it’s great to hear it’s hitting the mark. We also appreciate your note about the zip length. That’s helpful feedback, and we’ll be sure to pass it along to our product team.
Thanks again for sharing your experience, and happy running!
Kind regards,
RUNNR Customer Support Team
Worst fitting shorts in the world …
I have never bought a pair of shorts let alone any piece of clothing that does not fit as per the size. This badly.
I am an L and I have had to order triple XL‘s. It is just insane how wrong their sizes are. For example they are almost like Lycra, not the inner shorts the actual shorts.
They are restrictive, you have to go 2 if not 3 sizes bigger. And as for the delivery 😂.wow I could’ve crawled to the other side of the world, in the amount of time it took them to post 2 pairs of shorts.
insane how this company is still going. I would never buy from them again, stick to new balance or a brand that really is true to size. okay it’s got a pocket for a phone ! Wow. Just go and buy a belt
4 April 2026
Unprompted review
Reply from Runnractive
Hi Grant,
Thank you for taking the time to share your experience, and we’re really sorry to hear how disappointing this has been.
We understand how frustrating it is when sizing doesn’t match expectations, especially to the extent you’ve described. Our shorts are designed with a more fitted, performance-oriented cut, but it should never feel that far off from standard sizing. Your feedback is important, and we’ll make sure it’s shared with our product team for review.
We’re also sorry to hear about the delivery time. We know how important it is to receive orders promptly, and delays like this can understandably add to the overall experience.
We completely respect your preference for other brands, but if you’re open to it, we’d still appreciate the chance to review your case and see if we can offer a fair resolution.
Please feel free to reach out to us directly at support@runnractive.com
with your order details, and we’ll take it from there.
Thank you again for your honest feedback.
Kind regards,
RUNNR Customer Support Team
This is an absolute scam
This is an absolute scam. Avoid at all costs. Terrible quality and sizing and customer service consistently changes its excuses and offers to avoid returns. I usually run in L and ordered XL and they are spray on fit. Shame on the running influencers pushing these products
2 April 2026
Unprompted review
Reply from Runnractive
Hi Robin,
We’re really sorry to read this and understand why you feel frustrated.
If the sizing felt that far off even after ordering up, that’s not the experience we want for our customers. Our products do have a more athletic fit, but it should still feel reasonable and wearable, so we’d like to look into this more closely.
We’re also sorry if our support responses came across as inconsistent or unclear. That’s not our intention, and we understand how that would add to your experience.
To clarify, we do offer return and resolution options in line with our policy, and we’re here to work with you to find a fair outcome. Nothing should feel like it’s being avoided.
If you’re open to it, please contact us directly at support@runnractive.com
with your order number. We’ll review your case properly and make sure you’re taken care of.
Thank you for sharing your feedback.
Kind regards,
RUNNR Customer Support Team
!!!! AVOID AVOID AVOID !!!!!
!!!! BIGGEST SCAMMERS EVER AVOID AT ALL COSTS !!!!
Truly the worst customer experience I have ever seen.
Ordered 2 weeks ago and have been told numerous times that they have been shipped although they clearly haven't.
The customer service team don't respond for days and then same the same old lies. Now I am struggling to get a refund out of them so not only have I not got the items I ordered but I won't get my money back
2 April 2026
Unprompted review
Reply from Runnractive
Hi Scott,
We’re really sorry to read this and understand how frustrating this situation must feel.
We want to reassure you that your order has not been ignored, and we’re here to help resolve this properly. In some cases, tracking can take a few days to update after dispatch, which can make it seem like nothing is moving when it actually is in transit. That said, we understand how concerning this can be, especially when communication hasn’t met expectations.
We also apologies if our replies felt delayed or repetitive. That’s not the level of service we aim to provide, and we take that feedback seriously.
If your order has not arrived within the expected timeframe, we will absolutely review this and make things right, whether that means a replacement or a refund in line with our policy.
Please reach out to us directly at support@runnractive.com
with your order number so we can prioritise your case and give you a clear resolution.
We appreciate you raising this, and we’ll do our best to turn this experience around for you.
Kind regards,
RUNNR Customer Support Team
The race shorts with the integrated…
The race shorts with the integrated waist belt are a game-changer. No bouncing, everything stays in place. Took about 10 days to arrive, but worth the wait.
2 April 2026
Unprompted review
Reply from Runnractive
Hi Alan,
Thank you so much for your feedback! we’re really glad to hear the race shorts are working well for you!
It’s great to know the integrated belt is doing exactly what it’s designed for: keeping everything secure and bounce-free makes a big difference on runs.
We also appreciate your patience with the delivery time. We’re continuously working on improving this while keeping the quality consistent.
Thanks again for sharing your experience, and happy running!
Kind regards,
RUNNR Customer Support Team
AVOID
AVOID - Scam.
This company/website is a scam. It is a shell for shipping poor quality goods, having zero customer service and not following any kind of consumer laws.
I purchased some shorts which are poor quality, designed badly so do not fit and wont last. When trying to return them there is little to no response from their customer team with generic emails and no opportunity to return. If you google the contact address you can see it is a well known address from scam businesses.
1 April 2026
Unprompted review
Spring sale pricing made everything…
Spring sale pricing made everything feel really fair. The returns policy is 30 days, which gives enough time to actually test the gear properly. Overall, a good experience and would order again without hesitation.
30 March 2026
Unprompted review
Needed to exchange, customer service was fantastic.
Contacted them after I ordered the incorrect size and needed to exchange for a larger size. The initial response did take a few days but once I got a response the service was fantastic and they told me to keep the originals and they would send the larger size at no extra charge aside from me covering the freight. Goods arrived with a week and fit great!
23 March 2026
Unprompted review
Had a size question before ordering and…
Had a size question before ordering and used the contact page. Got a reply within 24 hours as they mentioned. The advice was clear and helped me pick the right fit confidently.
26 March 2026
Unprompted review
The tee fabric dries so fast
The tee fabric dries so fast. Wore it for an interval session, and by the time I cooled down, it was nearly dry already. Material doesn't feel rough or scratchy after washing, either.
23 March 2026
Unprompted review
The marathon shorts with the built-in…
The marathon shorts with the built-in belt are reliable. They securely hold gels and a phone without bouncing. The belt lies flat and remains comfortable throughout the run.
19 March 2026
Unprompted review
Been using the RUNNER 2-in-1 shorts for…
Been using the RUNNER 2-in-1 shorts for a few weeks now. The inner liner fits snug without being tight, and the outer shell doesn't ride up at all during longer runs.
17 March 2026
Unprompted review
Don’t bother
Customer service team changes their stories email by email as to why an order hadn’t been shipped, and then why there were more delays.
Once it did arrive, the quality is poor, the sizing is poor, there are loose threads everywhere, the thermal lining is non existent. Getting a refund out of them is a painful experience.
Will be initiating a chargeback.
Edit to add.
The company asked me to edit my review once they had eventually provided me a refund.
They provided the refund - still wouldn’t bother.
10 March 2026
Unprompted review
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