Pros - wide range of designs, some really original patterns and I genuinely love some of the purchases I've made. Responsive customer service and I've had no problems with the returns process when... See more
Company replied
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Review summary
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Ive ordered twice with Runaway. I love their designs. They do have a strict return policy, but thats the chance you take with these sites. Most places don't return sale items. But heir prices... See more
Company replied
-Didn’t like the quality or the fit -Had to pay a card fee to return (as oppose the this value being taken off my total return) -Had to print the label out myself rather than having a code to sc... See more
Company replied
I've ordered from the website directly a few times (their clothes are also available on revolve.com, which is a very reputable and large site), and I've had a good experience each time. I received the... See more
Company replied
Company details
Written by the company
Runaway The Label is an Australian fashion brand inspired by a love of fashion, beauty, travel, culture and you! Runaway with us x @runawaythelabel | #runawaywithme
Written by the company
Contact info
2.9
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The worst quality I have ever seen on…
The worst quality I have ever seen on the horrendous prices. Never again. Had also to pay very high fees in Germany. You can’t even return the low value items because they don’t return the money back only their invalid coupon !!! Stay away!
27 December 2025
Unprompted review
Reply from Runaway The Label
Hi Adea,
Thank you for sharing your experience with us. We truly regret any inconvenience caused by unexpected customs fees — we completely understand how frustrating this can be.
To help avoid surprises, we do our best to clearly outline customs information on our website prior to purchase. However, customs regulations and fees vary widely by country and are unfortunately beyond our control.
Regarding your package, please note that DHL follows strict protocols, which sometimes result in unclaimed or returned items being destroyed due to customs and logistical requirements.
We sincerely apologise for any misunderstanding or inconvenience this has caused and appreciate you bringing this to our attention.
Thank you for your patience and understanding.
Kindest regards,
Runaway The Label
Poor quality items
Poor quality items, sizing not consistent, and do not offer refunds which is a ridiculous policy in 2025. Just rebadged SHEIN clothing.
22 December 2025
Unprompted review
Reply from Runaway The Label
Hi Paul,
We’re really sorry to hear that your experience didn’t meet your expectations , that’s never our intention. We do our best to ensure
product images and descriptions, including fabric details, accurately reflect our items so customers can shop with confidence.
Thank you for your feedback, it helps us continue improving.
Kindest,
Runaway The Label
Absolute rubbish quality items
Absolute rubbish quality items. Dress listed as a rayon cotton, it arrived and is 100% polyester. Staff wouldn’t return emails until i lodged a PayPal dispute - they then lied and said its not polyester - they sell rubbish quality and are not accountable whatsoever. Dress was worse than SHEIN quality. Tag fabric descriptions labels on items are fake. Staff are rude and just want the sale.
12 November 2025
Unprompted review
Reply from Runaway The Label
Hi Samantha,
We’re really sorry to hear that your experience didn’t meet your expectations , that’s never our intention. We do our best to ensure
product images and descriptions, including fabric details, accurately reflect our items so customers can shop with confidence.
We’d love the opportunity to review your order and make sure your issue was resolved correctly. If you could provide your order number, please reach out to our support team directly so we can assist.
Thank you for your feedback, it helps us continue improving.
Kindest,
Runaway The Label
Good quality and amazing customer service
All the designs are super cute and good quality - well worth the price. I’ve been shopping for wedding guest dresses and feel like they have excellent options. Customer service is super responsive and actually helpful. Makes it feel like the brand actually cares for their customers unlike other experiences I’ve had. Overall highly recommend I know I’ll be repurchasing for future events.
17 December 2025
Unprompted review
Reply from Runaway The Label
Hi Noam,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved our designs and had a great experience with our customer service. It means so much to us that you feel cared for, that’s exactly what we aim for!
We can’t wait to help you find the perfect dresses for your future events ❤️
Kindest,
Runaway The Label
I purchased 3 dresses and all 3 are…
I purchased 3 dresses and all 3 are different measurement than the size guide. One of the dresses the measurement is an xxS. I paid $30 for delivery + $50 for taxes and service delivery charge. + $75 to return. I will use up my store credit and never purchase from this store again
17 December 2025
Unprompted review
Reply from Runaway The Label
Hi Sue,
Thank you for your feedback. Our sizing chart provides conversions and measurements in both cm and inches as a general guide, as sizing can vary depending on the garment design, fabric, and structure. Australia does not have standardised sizing, so fit may vary from person to person. For any sizing concerns, we encourage customers to contact our team at sales@runwaythelabel.com
before ordering.
I can see that you were in contact with one of our customer care agents, and they are working to get your return is being resolved accordingly. We appreciate your patience as we work to make this right.
Kindest,
Runaway The Label
Listed as 100% cotton but actually 0% cotton
Bought a singlet which is listed on website as 100% cotton. Label on the garment says 85% viscose, 15% nylon. Not a trace of cotton. Misleading.
16 December 2025
Unprompted review
Reply from Runaway The Label
Hi Nath,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right.
When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Kindest,
Runaway The Label
Denied return— complete scam
I have never left a negative review for a company before but I am absolutely disgusted by the customer service and return policy of Runaway the Label and want to warn others to avoid this company at all costs. I had returned a dress that did not fit and my return was denied because they claimed the product was damaged and “covered in animal hair”. They sent me photo proof of the dress with 5 small hair strands on it. Absolutely ridiculous and something that could have been resolved in under 5 mins. I had the dress outside the original packaging for under 10 mins. I have never heard of such a ridiculous policy and I feel completed scammed and robbed by this experience. To make it worse, if I want my dress back that I fully paid for, I need to pay the shipping fee to receive it again (and I already paid a shipping fee to originally receive the item and also to return the item). Now I have paid shipping THREE times for a dress that doesn’t even fit me and I can’t even receive my correct size because it had 5 hairs on it when I returned it. Absolutely horrible. I was so excited to have this dress for my bridal attire and I am so upset by this experience. Please avoid this company. I hope each employee is wearing a hair net when working with the merchandise since 5 hair strands is so “damaging” to their products.
14 December 2025
Unprompted review
Reply from Runaway The Label
Hi Anon,
I’m very sorry that the outcome wasn’t what you were hoping for. Please understand that we reserve the right to reject returns for items that are not returned in their original condition. This policy is consistent with many online retailers.
Thank you for your understanding.
Kindest,
Runaway The Label
Reply from Runaway The Label
Hi,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Taking almost a month
Taking 11 days just to post is a bit ridiculous. I bought something on the 2rd, and on the 10th I had no updates, finally on the 11th - almost 10 days after purchase, it get SENT.. not even delivered and I have to wait another 5 days for delivery.. so all up, coming from Sydney is taking almost a month?? Either get better warehouse people, or don't change for postage.
2 December 2025
Unprompted review
Reply from Runaway The Label
Hi,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
True to fit, fast delivery
Absolutely love my new dress from Runaway, Such a perfect fit, materials comfortable, delivery was fast
17 November 2025
Reply from Runaway The Label
Hi,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Not express, don't bother
Purchased via express, expecting to get my order delivered within a week via express shipping as I'm in metro. Turns out they have backlog, they will not despatch for at least 1 week lol customer care team is dismissive and not helpful.
8 December 2025
Unprompted review
Reply from Runaway The Label
Hi,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
NO EXCHANGES OR REFUNDS. WORST CUSTOMER SERVICE
I returned a dress and paid for return shipping. On the same day I reordered a new dress and paid for shipping and asked for my previous order to please to be refunded/exchanged onto my new order as they waited to receive my return. Mia from customer service was so condescending and only replied in prewritten email replies that their policy is store credits only. In the meantime they have received my return and still have not sent my new order which was ordered over a week ago.
Absolutely ridiculous that they only do store credits when you purchase another order to hopefully be refunded/exchange from your previous order. Do not shop here unless you are 100% certain the item is going to fit because customer service is appalling and you will end up with multiple store credits that you will never want to use because their customer service is gross. It’s 2025 - exchange or refund like every other online company.
3 December 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
DO NOT BUY FROM RUNAWAY THE LABEL
DO NOT BUY FROM RUNAWAY THE LABEL! Honestly the worst quality clothes and disgusting that they don't offer refunds especially on full priced items and then costing you to send it back and fourth. The worst customer service as well very condescending.
2 December 2025
Unprompted review
Reply from Runaway The Label
Hi,,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Absolutely terrible product
Absolutely terrible product, wore the shirt once, washed it and it's already de-threading. Asked customer service for a refund or replacement and they refused as "it's been worn once". They are clearly a shoddy, defective, poor quality product with absolutely terrible customer service. Lodged a chargeback claim with the bank. DON'T BUY.
8 December 2025
Unprompted review
Reply from Runaway The Label
Hi,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Slow dispatch …and same dress on SHEIN a quarter of the price
While the company responds to your email, shipping time is slow and not dispatched within the 1 - 3 days ( express post ) as stated
I’m still waiting after 4 business days for my order to be dispatched
Especially when the company is in Sydney au, I purchased from another company and my item was dispatched the next day
Paying an extra $14.95 for express post is certainly wasting money
Seems the same dress is on SHEIN for $20 so don’t pay $135
Buyer Beware
9 December 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Don’t buy not worth the stress!!
I’ve wasted so much time and money with the company. I bought a dress in the winter, it was too big and too small. Bought a large and the boob cups were tiny! Returned it but you only get store credit even though it’s only online. Bought another skirt and it was sold out… just bought the same skirt again months later and now I have to pay shipping! Ghanda gave me more money to spend in the store or the option of a refund when the shirt I bought was sold out. Paying for shipping again is so funny too. It’s taken me so long to get something for the money I spent on that dress because 95% of their clothing is so tacky and only for girls with no boobs. Baddddd. I wouldn’t be mad about the tacky clothes (as I literally bought a dress from them) I’m just mad at how they don’t give full refund even though there store is completely online. Crazy!!
17 July 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Sale discount listed on product but not added when in cart.
Was so dissappointed that when the website sale failed to add the discount DURING the sale promotion time ( the sale price on the actual product on the website but discount not visible in the cart), customer service just wrote back, OUT OF SALE PERIOD. This was Definately not the case at all. Obviously a glitch. In future I’ll buy seven wonders products elsewhere. And I will report to consumer affairs as this goes against code.
5 December 2025
Unprompted review
Reply from Runaway The Label
Hi,
I’m very sorry that the outcome wasn’t what you were hoping for.
Please know that your feedback is very important to us, and we’ve passed it along to our management team for review as we’re always looking for ways to do better.
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
I have been ordering from Runway the…
I have been ordering from Runway the label for some time and I haven’t received anything that I am not in love with.
The garments are gorgeous and so well made.
It is my go to brand for an event or a holiday.
The customers is also amazing and the staff a super friendly and helpful.
Can’t recommend this brand enough!!!
24 November 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Reply from Runaway The Label
Hi,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Arrived quickly in mail
17 November 2025
Reply from Runaway The Label
Hi ,
Thank you so much for sharing your experience with us!
We’re so happy to hear that your order arrived quickly — that’s exactly what we aim for! Your kind words mean a lot, and we truly appreciate your support.
Enjoy your new piece — we hope you absolutely love it!
We can’t wait to have you shop with us again soon.
With love,
Runaway The Label
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