High quality product at good value. Beautiful sandstone parasol base with teak effect parasol - looks great and excellent value for money given the high quality too. These things can go for twice the... See more
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The team were polite and courteous and arrived in a timely manner with no problems whatsoever. We are delighted with the products and with the end to end service experienced with Ruma. Joe kept u... See more
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Customer service was excellent!! They were all amazingly helpful, friendly and knowledgeable about their products. I bought several items - an outdoor parasol, parasol base and parasol cover. Even th... See more
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The Lamp was delivered quickly and is just perfect. Nice and chunky which is exactly what I was looking for. The only thing is, there was no shade included but that was my fault, due to not reading th... See more
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Company details
- Decoration and Interior Design Store
- Furniture Store
- Home Goods Store
- Lighting Store
- Living Room Furniture Store
- Outdoor Furniture Store
About Ruma
Written by the company
Our Story
Welcome to Rūma
A room is more than four walls. It's where life happens.
It's the morning coffee in your favourite corner, long summer evenings spent outdoors, and the simple joy of coming home to a space that feels completely your own.
That's what Rūma is all about.
Born from a love of beautiful interiors, thoughtful design, and effortless living, we've created a collection of lighting, furniture, home accessories and outdoor living pieces designed to help you shape spaces that tell your story. Whether you're refreshing a room, transforming a garden, or searching for that one perfect finishing touch, we're here to help you create a home that's as individual as you are.
Where It Began
After decades spent sourcing and importing exceptional furniture and lighting from around the world, we knew there was a better way to share the products we loved.
So, we created Rūma.
A place where carefully chosen design, quality craftsmanship and distinctive style come together under one roof. From statement lighting and handcrafted accessories to beautifully designed furniture and outdoor collections, every piece is selected with purpose. We look for products with character, charm and longevity, pieces that don't just fill a space, but elevate it.
We're not interested in following every passing trend. We believe the best homes evolve over time, layered with objects you genuinely love and want to live with for years to come.
What Drives Us
We believe creating a beautiful home should feel exciting, not overwhelming.
That's why we take an approachable, down-to-earth approach to interiors. We're passionate about design, but we're equally passionate about helping people feel confident in their choices. Whether you need advice on a product, help planning a space, or simply a little inspiration, our friendly team is always on hand.
Many of the suppliers we work with today have been trusted partners for decades. Those long-standing relationships allow us to offer collections we're genuinely proud of, combining quality, craftsmanship and value in every piece.
Behind every parcel is a team that cares deeply about great products and great service. From the moment you discover Rūma to the day your order arrives, we want the experience to feel as considered as the products themselves.
Make Yourself at Home
At Rūma, we're inspired every day by the idea that great design can transform how we live, relax and connect with the people around us.
We're here to help you create spaces that feel welcoming, personal and full of life.
So, take a look around, get inspired, and make yourself at home. We're delighted you're here.
Contact info
United Kingdom
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4.6
Excellent
920 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great furniture at brilliant prices…
Great furniture at brilliant prices with excellent service!
26 November 2025
Reply from Ruma
Fabulous feedback - thank you so much!
The item arrived broken but ruma were…
The item arrived broken but ruma were quick to refund me.
Unfortunately the glass item had no packaging to stop it from being smashed.
Hopefully in future they'll learn from this
27 November 2025
Reply from Ruma
We're so sorry to hear that your item arrived with you broken after being damaged while in transit, however, we are pleased to hear that our Customer Support Team acted quickly to try and put this right for you.
Great unit, great service
Very easy process to order, great communication with the company, a beautiful solid bookcase.
26 November 2025
Reply from Ruma
We are absolutely delighted to read this - thank you so much for your fantastic review!
Looks amazing in our newly decorated…
Looks amazing in our newly decorated lounge. Very pleased with the purchase and getting it on Black Friday was a bonus!
26 November 2025
Reply from Ruma
Thank you so much for your 5 star rating - we're delighted to hear that you're pleased with your order. We hope to see you shop again with Ruma very soon!
Customer service were excellent and…
Customer service were excellent and very helpful and quick to respond and take action when we had a problem with our clock and wished to return. Excellent service thank you
26 November 2025
Reply from Ruma
Thank you for your five star rating and lovely comments - we are absolutely delighted to read this and glad that our team were able to resolve the issue with your clock. We hope to see you shop again with Ruma very soon!
Sad to return
The 2 items purchased came perfectly packaged in great time. Sadly I had to return both as my measurements were incorrect. The refund was made quickly. During each stage of the purchase and refund I was updated on progress. Quality of items was perfect just far too big for my space
20 November 2025
Reply from Ruma
Thank you so much for your lovely feedback. We hope to see you shop again with Ruma very soon!
Excellent customer service from…
Excellent customer service from beginning to end, even when I had to return the items.
20 November 2025
Reply from Ruma
We are absolutely delighted to read this - thank you so much for your fantastic rating!
Good service
Order #37787
I ordered the Stockton Linen Wood 3 Door 3 Drawer Unit and was extremely disappointed with what arrived. The item shown on the website appears cream/ivory in every photo, yet the unit I received is a completely different grey colour — and the website does not state this anywhere.
However I spoke to customer services who referred my complaint to the Director and he was helpful and offered a partial refund so I can it wrapped in ivory.
1 December 2025
Unprompted review
Reply from Ruma
Thank you for your review - we're glad that this is now resolved.
Great value
Love my Kehlani tall lamps..look great in my living room…sale price too ..bargain
13 November 2025
Reply from Ruma
Thank you for the fantastic rating and feedback - we hope to see you shop again with Ruma soon!
Reply from Ruma
Thank you for your review however we're so sorry to hear that you have not received your order. That's so disappointing to hear! Having looked into this we can see this was delivered to your local service point on 13/11 but is now being returned back to us. If you could please contact our customersupport@ruma.co.uk inbox, one of our team can help you further with this.
Reply from Ruma
Fantastic feedback - thank you!
Bought two table lamps very good…
Bought two table lamps very good quality and value. Lovely web site, easy to use and checkout was very straightforward.
7 November 2025
Reply from Ruma
Thank you so much for the fantastic feedback and five star rating!
Really pleased with my tripod stand
Really pleased with my floor lamp tripod stand. Wish I could get a sideboard to match
4 November 2025
Reply from Ruma
Thank you for your five star rating and great feedback. We hope to see you shop again with Ruma very soon!
Extremely disappointed in not received…
Extremely disappointed in not received the lamp shades I ordered, thanks for reimbursing my payment.
Would have loved to have received them, they were the exact size & colour.
Regards
Gillian Rees
31 October 2025
Reply from Ruma
We're so sorry to read your review. Having looked into this it looks as though delivery failed and therefore your order was automatically returned to us and refunded. Please accept our sincere apologies on behalf of the couriers for this. However, we are delighted to say that our Black Friday sale is currently live and the lampshades you ordered are included in this promotion if you wish to re-order them (at an even better price!) . Should you have any further queries, please don't hesitate to contact our customersupport@ruma.co.uk inbox and one of our team can help you further.
Reply from Ruma
Thank you for the 5 star rating! We hope to see you shop again with Ruma very soon.
This company understands customer…
This company understands customer service! Fantastic service from Katy and Ross - both exemplary representatives for the company. Informed, proactive and helpful. Lampshades were as expected, questions were answered, delivery seamless. Highly recommended
30 October 2025
Unprompted review
Reply from Ruma
Thank you so much for the lovely feedback - we will pass this on to Ross & Katy and is very much appreciated! We're so glad to hear how pleased you are with not only the lampshades ordered but also the service received. We hope to see you shop again with Ruma very soon!
ITEMS CAME DAMAGED
item came damaged, but was sorted very quickly there after, i was happy with the outcome
20 October 2025
Reply from Ruma
While we're so sorry that the item arrived with you damaged, we're really pleased to hear that this was resolved quickly! We hope to see you shop again with Ruma very soon.
Great design,
I ordered a very pretty bedside cabinet. It arrived the next day. It is just what I wanted. Beautifully made.
Very attractive website.
17 October 2025
Reply from Ruma
We're absolutely delighted to read this - thank you for your fantastic rating. We hope to see you shop again with Ruma very soon!
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