High quality product at good value. Beautiful sandstone parasol base with teak effect parasol - looks great and excellent value for money given the high quality too. These things can go for twice the... See more
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The team were polite and courteous and arrived in a timely manner with no problems whatsoever. We are delighted with the products and with the end to end service experienced with Ruma. Joe kept u... See more
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Customer service was excellent!! They were all amazingly helpful, friendly and knowledgeable about their products. I bought several items - an outdoor parasol, parasol base and parasol cover. Even th... See more
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The Lamp was delivered quickly and is just perfect. Nice and chunky which is exactly what I was looking for. The only thing is, there was no shade included but that was my fault, due to not reading th... See more
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Company details
- Decoration and Interior Design Store
- Furniture Store
- Home Goods Store
- Lighting Store
- Living Room Furniture Store
- Outdoor Furniture Store
About Ruma
Written by the company
Our Story
Welcome to Rūma
A room is more than four walls. It's where life happens.
It's the morning coffee in your favourite corner, long summer evenings spent outdoors, and the simple joy of coming home to a space that feels completely your own.
That's what Rūma is all about.
Born from a love of beautiful interiors, thoughtful design, and effortless living, we've created a collection of lighting, furniture, home accessories and outdoor living pieces designed to help you shape spaces that tell your story. Whether you're refreshing a room, transforming a garden, or searching for that one perfect finishing touch, we're here to help you create a home that's as individual as you are.
Where It Began
After decades spent sourcing and importing exceptional furniture and lighting from around the world, we knew there was a better way to share the products we loved.
So, we created Rūma.
A place where carefully chosen design, quality craftsmanship and distinctive style come together under one roof. From statement lighting and handcrafted accessories to beautifully designed furniture and outdoor collections, every piece is selected with purpose. We look for products with character, charm and longevity, pieces that don't just fill a space, but elevate it.
We're not interested in following every passing trend. We believe the best homes evolve over time, layered with objects you genuinely love and want to live with for years to come.
What Drives Us
We believe creating a beautiful home should feel exciting, not overwhelming.
That's why we take an approachable, down-to-earth approach to interiors. We're passionate about design, but we're equally passionate about helping people feel confident in their choices. Whether you need advice on a product, help planning a space, or simply a little inspiration, our friendly team is always on hand.
Many of the suppliers we work with today have been trusted partners for decades. Those long-standing relationships allow us to offer collections we're genuinely proud of, combining quality, craftsmanship and value in every piece.
Behind every parcel is a team that cares deeply about great products and great service. From the moment you discover Rūma to the day your order arrives, we want the experience to feel as considered as the products themselves.
Make Yourself at Home
At Rūma, we're inspired every day by the idea that great design can transform how we live, relax and connect with the people around us.
We're here to help you create spaces that feel welcoming, personal and full of life.
So, take a look around, get inspired, and make yourself at home. We're delighted you're here.
Contact info
United Kingdom
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4.6
Excellent
921 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really pleased with the lampshade and…
Really pleased with the lampshade and delivery would use this company again
13 April 2026
Reply from Ruma
Great feedback, thanks a lot.
The lampshade I ordered was not as advertised
The lampshade I ordered was not as advertised- but good news is, that a suitable replacement was sent out!
9 April 2026
Reply from Ruma
Thank you for taking the time to write us a review we really appreciate it!
Great item, poor delivery service
Been looking for this item for a while. Found it at Ruma for a good price, so decided to buy it. I’m very happy with the item now it has arrived however delivery was terrible and unfortunately this has put me off using them again. I had to chase a number of times and track my own parcel down and although Ruma customer service were very responsive, it just made purchasing very frustrating. Change your courier and I’d definitely use again. You look to have some great products.
9 April 2026
Reply from Ruma
We are so sorry there were issues with your delivery. This has been escalated to our logistic manager and feedback will be given to the courier. We are however, extremely pleased to hear that you are happy with your item, thank you for your kind words.
Reliable
Very speedy delivery but I had no notice of delivery and happened to be in luckily. Product as described and very well packed.
Enquiries about other items were answered quickly and precisely by sales.
9 April 2026
Reply from Ruma
Thank you so much for your lovely comments and five-star rating - we really appreciate you taking the time out to leave such fantastic feedback.
I ordered a linen cupboard which…
I ordered a linen cupboard which arrived promptly but had unfortunately been damaged in transit. I contacted customer services who were excellent. They arranged a collection and 2nd delivery for a day to suit me to avoid messing around. Very professional customer service from Ruma, and I'm very pleased with my linen cupboard.
18 April 2026
Unprompted review
Reply from Ruma
Thank you very much for taking the time to leave us a review; we truly appreciate it.
We’re pleased to hear that we were able to resolve the matter to your satisfaction, and we look forward to welcoming you back to Ruma again soon.
Excellent experience, excellent products
Ruma is a responsible, excellent business from my experience. I've now purchased five different pieces of furniture from them. One of the pieces came damaged and with one email, a replacement was sent within days and a collection was sorted. I'd asked if the collection could take place after delivery of the replacement and that was no problem for them at all. The furniture is of excellent quality and I was able to get some great discounts in the sale, too. Now, Ruma is a regular place I look at first when more home furniture and accessories are needed.
16 April 2026
Unprompted review
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
Thank you also for your repeat business.
We look forward to seeing you again soon.
Mulberry Palma lamp
I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleased I'm going to order another one in a different colour.
30 March 2026
Reply from Ruma
Thank you for taking the time to leave us this wonderful review. We look forward to seeing you again soon.
Bell lamp shades arrived swiftly and…
Bell lamp shades arrived swiftly and were good quality. Also, I hadn’t found what I had been looking for elsewhere.
24 March 2026
Reply from Ruma
We are delighted to read this - thank you for your five-star rating!
Reply from Ruma
We're so pleased to hear that you're happy with your order - thank you for the lovely review!
Seamlessly perfect from order through…
Seamlessly perfect from order through to delivery. Top quality products as well.
Thank you Ruma
24 March 2026
Reply from Ruma
Thank you so much for your lovely review!
Beautiful shades & value for money
Beautiful shades at an affordable price. Excellent quality and swiftly despatched.
20 March 2026
Reply from Ruma
Thank you so much for your lovely comments and five-star rating - we really appreciate you taking the time out to leave such fantastic feedback.
excellent quality and personal customer service
Ordered a large lampshade which unfortunately arrived damaged. The lampshade itself is great quality though is unfortunately too small for the standard lamp. Ross from Customer service was quick to respond and persevered while we found a way to get my photos through to him, at which point the refund was immediately processed - thank you Ross. It's always a leap of faith to buy products like this online, but I would confidently buy from Ruma again.
1 April 2026
Unprompted review
Reply from Ruma
We're so sorry to hear that your item arrived with you broken after being damaged while in transit, however, we are pleased to hear that our Customer Support Team acted quickly to resolve this for you - thank you.
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it. We hope to see you again soon here at Ruma.
Excellent company…
Have used this company before for as they stock a particular range of shades that I like. They are always delivered quickly and well packed.
13 March 2026
Reply from Ruma
Thank you for leaving this lovely review. We really appreciate it.
We look forward to seeing you again soon 😊
Beautiful Lamp shades
I ordered two lampshades from Ruma which arrived safely packaged and on time . The shades are beautiful but unfortunately the internal connections are faulty . Joe from Ruma sent me replacement parts immediately but sadly this did not resolve the matter and I have been informed by him, (both by email and telephone) , that new shades will be arriving soon and Ruma do not require me to send the originals back. I have never dealt with such a professional company or customer service department and would definitely buy from Ruma again .
10 March 2026
Reply from Ruma
Thank you for taking the time to leave us a review we truly appreciate it.
Although there were some complications with your order, we’re pleased that we were able to resolve everything for you.
We look forward to welcoming you back again soon.
Beautiful mirror,my second purchase…
Beautiful mirror,my second purchase from this company looks lovely in my dining room
5 March 2026
Reply from Ruma
Thank you for taking the time to leave us this review, and thank you for coming back to us.
We hope to see you again soon.
Very helpful and efficient customer…
Very helpful and efficient customer service who dealt with a delivery problem. Product was well made and exactly as described.
3 March 2026
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it. I'm glad we managed to sort everything out for you, and we hope to see you again soon.
Great quality great selection excellent…
Great quality great selection excellent delivery service
4 March 2026
Reply from Ruma
Thank you for your kind words & great rating! Hope to see you again soon!
Lovely home accessories
Some lovely, different home accessories and furniture. All came on time and great quality. I would definitely order again
3 March 2026
Reply from Ruma
Thank you for taking the time to write us a review we really appreciate it!
We hope to see you again soon.
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