Rug Love Reviews 

284
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more

Rated 5 out of 5 stars

Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more

Rated 5 out of 5 stars

We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more

Rated 5 out of 5 stars

What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more

Company details

  1. Rug Store

Written by the company

The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram


Contact info

4.8

Excellent

TrustScore 5 out of 5

284 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(284)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Rug Love

Absolutely brilliant little company, no issues at all and my rug is still gorgeous after ovef a years worth of daily use, definitely would recommend this company to anyone 😊

19 February 2022
Unprompted review
Rated 5 out of 5 stars

I buy all my rugs from here there…

I buy all my rugs from here there absolutely 💯 amazing I have never had any problems and if you have to contact them they are fantastic at sorting problems out very quickly or replacing 😀 im at the moment decorating and will need a new rug from them i would not go anywhere else what they advertise is exactly what you receive there customer service 🙌 👏

19 February 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

When I bought a rug from here I was originally sent the wrong size. I contact customer service who were in extremely helpful and sent me another straight away and had the other picked up. For the inconvenience they sent me a voucher which was really kind. I also love my rug :)

19 February 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous choices of rugs and flooring .

Fabulous choices of rugs and flooring .
We ended up ordering 3 rugs in total as so many designs and sizes to select from there collection

Ordering was simple. Arrival of the rugs direct and easy to process . Highly recommend- price point and quality amazing

19 February 2022
Unprompted review
Rated 5 out of 5 stars

One of the best companies

Not only are these rugs lovely but the customer service is amazing! I realised when I got the rug, I ordered the wrong size and needed a bigger one. Robert was super helpful and sorted the return and delivery for me. Made it so hassle free, thank you. Can’t recommend enough, will be telling friends and family where to get rugs!

4 February 2022
Unprompted review
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Reply from Rug Love

Hello Sara, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

I ordered 2x rugs from these guy's and…

I ordered 2x rugs from these guy's and they dispatched them very quickly, however only one of the rugs turned up so I emailed them to explain and got a response very quickly. Robert has been fantastic at dealing with my issue and sent me proof of dispatch, it was clear that the courier company had only delivered 1x rug, Robert contacted the courier and emailed me back to say that they have miss placed part of my order and he would dispatch a replacement a.s.a.p! My replacement arrived today -what a great company to deal with, I will certainly recommend to friends and family, I will be ordering again from them too.

20 January 2022
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Sarah, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Outstanding Customer Service, Beautiful Rug

I ordered the ‘Origins Cable Rug’ in blush. It is a beautiful, high quality rug. It arrived very quickly post order and the communication from RugLove (Robert) was exceptional. The customer service I received was truly outstanding and I will most certainly purchase from them again.

14 January 2022
Unprompted review
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Reply from Rug Love

Hello Fiona, Thank you so much for taking the time to leave us a 5 star review and kind words especially as things did not go perfectly with this one, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

I can't recommend rug love…

I can't recommend rug love enough...great products and the customer service is 2nd to none. I ordered the wrong colour by mistake and they were more than helpful sorting me out when it was my mistake.

13 January 2022
Unprompted review
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Reply from Rug Love

Hello Peter, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered the rug (well 11m hall runner) on 12 October and it arrived here in South Australia on 18 October! It is really well made/finished and I love it!!

20 October 2021
Unprompted review
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Reply from Rug Love

Hello Julie, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Excellent goods and service

Ordered a rug but had ordered the wrong size.
No problem arranging a return and refund.
I had a problem with the courier but again Ruglove
were ace.

15 July 2021
Unprompted review
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Reply from Rug Love

Hello Sheila, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Great rug and amazing customer service!

24 April 2021
Unprompted review
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Reply from Rug Love

Hello DDD DDD, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

I was so impressed with the service

I was so impressed with the service from Rug Love and wouldn’t order a rug from anywhere else. The customer service was fantastic - especially Robert, who was brilliant. Rug arrived and is beautiful and of great quality.

8 April 2021
Unprompted review
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Reply from Rug Love

Hello VR, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Second time purchasing from Rug Love.

Second time purchasing from Rug Love.
I honestly won’t buy rugs from anywhere else.
I so pleased with my new rug that I just needed to order another one!
Best prices and once again amazing customer service! Well done Rug Love 💕

7 April 2021
Unprompted review
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Reply from Rug Love

Hello Leanne, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

FANTASTIC EXPERIENCE - GREAT SERVICE

I have found my go-to for Rugs :) Wow! These days it's difficult to find a half decent company, but these guys go above and beyond. Great quality rugs and cheaper than any other website. Placed my order and within 2 days it was here. Love the rug and they sent me a further 20% discount off my next purchase, which I am definitely placing shortly. It's so good to see companies like these still exist. A massive thumbs up and 5 stars from me well done guys :)

24 March 2021
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Angela, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Love purchasing from Ruglove

Love purchasing from Ruglove. Im looking for my 3rd rug at the moment. Excellent communication. Excellent quick delivery. Perfect rugs.

20 March 2021
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Ann, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery. Ordered two rugs, one arrived very quickly, within a couple of days of ordering and before we expected it to arrive. The other, unfortunately had a problem with stock, but customer services were very helpful and gave me a choice of waiting for the rug and giving me a discount, or getting a full refund and cancelling the order (they weren’t sure when it would be in stock).
The rug which arrived is excellent quality, and is the same as the picture showed.
They also offer payment plans which can be very helpful too!
Very pleased and will definitely order from here again

15 March 2021
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Amber Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Excellent

Excellent. Great quality rugs- well priced and speedy delivery! Top notch!

2 March 2021
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Anne, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Honesty thr guys are amazing

Honesty thr guys are amazing, the rugs are absolutely stunning x highly recommended xxxx

1 March 2021
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Ffion, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert

Rated 5 out of 5 stars

Definitely will order again!

Fabtastic experience with the company. I ordered a rug on the 21st expecting to wait weeks for delivery (like most big retailers) but I received an email a couple of days later apologising for the delay. I was kept fully informed throughout and received my rug on the 25th! Really quick considering there was meant to be a delay.

As for quality, I ordered from the Boho range and I LOVE it. It's exactly like the pictures on the website and I'm really pleased.

Please consider this website first before the big retailers, you'll pay much less and receive it much faster!

26 February 2021
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Hannah, Apologies for the late reply. Thank you so much for taking the time to leave us a review. This is possibly one of the nicest reviews we have ever had, and genuinely much appreciated :) I look forward to welcoming you back to Rug Love as a very valued customer. Best Wishes, Robert

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