I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more
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Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more
We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more
What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more
Company details
Written by the company
The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, M12 6AE, Manchester, United Kingdom
- https://app.answerai.co.uk/rug-love/chat - We promise a response within 3 business hours
- ruglove.co.uk
4.8
Excellent
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First Class Service Again
I bought a rug a few weeks ago from Rug Love and the service was first class. Helpful advice and prompt delivery, at the time I requested. All at very competitive prices.
So I have now bought another four rugs.
Again there was helpful advice from owner Robert, the rugs were delivered on time in good order, again at competitive prices.
This is the best service I have received from any supplier, rugs or otherwise, for many a month.
Highly recommended.
15 September 2023
Unprompted review
Go to place for rugs
Beautiful rug great value delivered in time promised. Really nice people to deal with
2 August 2023
Unprompted review
Reply from Rug Love
Hello Jan, It was a pleasure speaking with you, Thank you for the kind words. If you need an anti-slip anytime please contact me. I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
By far the best customer service I have…
By far the best customer service I have ever received.
Totally recommend this shop.
Robert could not be anymore helpful .
Definitely order from here you won’t be disappointed.
10 March 2023
Unprompted review
Reply from Rug Love
Hello Michelle, Thank you so much for taking the time to leave us a review on here. It is genuinely appreciated given we had an issue with your original order - If things go wrong we always try our best to make them right. I look forward to welcoming you back to Rug Love as a very valued customer. Best Wishes, Robert
Extra Mile Customer Service
Over the course of a year, I've bought 3 rugs from Rob and co - they have been exemplary when it comes to customer service at every step. In purchasing you're buying from a family-run business and you can tell. I can't recommend them enough.
29 May 2023
Unprompted review
Reply from Rug Love
Hello Amy, Thank you so much for the kind words, it means a lot. I hope we can help you again next time you need any rugs. Always a pleasure. Best Wishes, Robert
I honestly cannot recommend this…
I honestly cannot recommend this company enough, firstly the rug I bought was stunning which was the Delilah wool pebble cream rug! Great quality and looks amazing in my room! The customer service is truly outstanding. Would 100% buy from ruglove again and would recommend to family and friends.
23 May 2023
Unprompted review
Reply from Rug Love
Hello Diane, Thank you so much for taking the time to leave us a review, it is appreciated. Apologies for the issue with the second rug, but I will be in touch once these come back into stock. I look forward to welcoming you back to Rug Love as a very valued customer. Best Wishes, Robert
SHEEPSKIN RUG
Really fast delivery rug was amazing fitted my chair perfectly 🥰 would love to purchase another pair 😍 excellent quality 👌
18 May 2023
Unprompted review
The customer service is brilliant and…
The customer service is brilliant and I’m always kept up to date about my orders.
The quality of the rugs is amazing!
15 March 2023
Unprompted review
Vibrant, soft and thick love it!!
We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look like the photos very pleased with it and look to buy more from these when we need rugs now thanks guys keep up the good work
11 July 2022
Unprompted review
Highly recommend
Great Company to deal with, website easy to navigate, Fast Delivery and Quality products at a great price
19 May 2023
Unprompted review
Looks great in my outside bar
Looks great in my outside bar, love the quality and great value for money. Would definitely recommend
19 May 2023
Unprompted review
Great price
Great price, great quality products and very fast delivery. Thank you!
26 June 2022
Unprompted review
I have purchased twice from the Rug…
I have purchased twice from the Rug Seller and both times it has been an easy and pleasant experience. This rug brightened up a plain hallway and is a nice addition.
Would use rug seller again, they are friendly and professional.
Very quick delivery and great communication from the company!
3 May 2023
Unprompted review
My scandi boho rug looks absolutely…
My scandi boho rug looks absolutely stunning in my home . It’s a beautiful amazing quality rug with a deep luxurious tread. . It feels lovely to walk on . The customer service is outstanding. I highly recommend them
18 May 2023
Unprompted review
Really nice rug and looks amazing on…
Really nice rug and looks amazing on the decking. Had it a year now and it's stayed out pretty much all year, jetwashed it and its come up brand new. Really happy with the quality
18 May 2023
Unprompted review
favourite company for rugs
Fast delivery, great customer service and high quality products!
New favourite company for rugs, would purchase again.
18 June 2022
Unprompted review
Very pleased with my purchase
Very pleased with my purchase, the rug is fantastic quality and the customer service second to non. I would strongly recommend this company and will definitely purchase again.
6 February 2023
Unprompted review
Reply from Rug Love
Hello Carol, Hope you are well. Thank you so much for taking the time to leave us a 5 star review, it is appreciated. if you can please pop us an email so we can match you up on our system. I look forward to welcoming you back to Rug Love as a very valued customer. Best Wishes, Robert
Perfect rug!
I am very happy with my new rug from Rug Love. The website was easy to use, the rug visualizer was helpful and all information was available (dimensions, exact colour e.g. cream vs white). It was simple to order online and delivery was tracked and on time. The rug suits the room perfectly and I highly recommend!
18 May 2023
Unprompted review
Love my new Bauhaus style rug
Love my new Bauhaus style rug! It matches my green and blush colour scheme perfectly and I’ve had so many friends ask where I bought it. Great customer service from start to finish.
1 May 2023
Unprompted review
Excellent experience for buying a rug.
Well, my wife liked it , I didn't mind it and our friends (who saw the picture on the website) secretly didn't like it.
Delivery was good and on time .
As it is not a symmetrical pattern, we had to lay it down twice to get the best look.
The new position, I started to like it, wife loved it , and friends ... also loved it.
Can't imagine a more suitable one now.
In different lighting conditions , it glows in parts . Really excellent.
14 March 2023
Unprompted review
The olympia pink rug is beautiful real…
The olympia pink rug is beautiful real soft and compliments my pink grey living room
17 May 2023
Unprompted review
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