My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... See more
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See what reviewers are saying
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... See more
Company replied
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Company replied
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... See more
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Company details
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.6
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dedication
I was blown away by the lengthy, articulate and expansively descriptive email response Ruby sent me regarding assessment of the intake calls process. Not only was it thoughtful and thorough, but they are more than willing to troubleshoot how to gauge certain types of service calls to be handled differently than other types. Mind you, their 3 months in review of service have already been absolutely AMAZING! We work in a very unique industry and the refinement I am asking for is high maintenance to a degree. Though it is necessary for resource optimization as well as prioritizing some clients ahead of others. Notwithstanding, there is not an easy fix. They couldn’t be more game for the brainstorming. It is that type of high level customer service separating them from their competitors. Thank you again Ruby for the winner mentality, look forward to taking your good service to great and even better!
30 March 2025
Unprompted review
Reply from Ruby
Thank you for your thoughtful response, and for your 5 star review! We are thrilled that Ruby’s response met your needs and that our teams collaborative approach has been helpful in refining your processes. It’s great to know that our teams commitment to problem solving and refining processes has been helpful as you navigate the complexities. We take pride in providing high level customer service and look forward to continuing to work together to make your experience even better. Thanks for trusting us as your partner. We look forward to the long road ahead.
Amber was friendly and helpful!
Amber was friendly when I returned the call to Ruby's Answering Service. I know that she treats my clients and potential clients politely, is helpful, speaks clearly and is very friendly. Just as if we had someone at our front desk! I'm glad to have this service available when our office doesn't have a staff member at the phones.
28 March 2025
Unprompted review
Reply from Ruby
We appreciate you taking the time to share your feedback and include your memorable experience with Amber - We will be sure to pass this on to her as well. We take pride in ensuring our clients and potential clients are treated with professionalism and courtesy, just like they would be at our front desk. We’re happy that this service helps maintain a seamless connection when you need us. Thank you for trusting us with your clients. Please do not hesitate to reach out should you ever need support.
Taylor Caraher responded promptly with…
Taylor Caraher responded promptly with my request and well as provided a details on what was done as well as shared additional information which was very helpful and beneficial. Thank you!
24 March 2025
Unprompted review
Reply from Ruby
Thank you for your 5 star review. We are thrilled to hear that our agent was able to promptly respond and provide the detailed information you needed. It’s always our goal to ensure our customers feel supported throughout your experience. We truly appreciate your feedback and look forward to serving you again.
Tyler provided amazing service!
Tyler provided amazing service, clear communication, and all I needed to know about porting all our phones over to Ruby. So appreciative of Ruby's live support!
13 March 2025
Unprompted review
Reply from Ruby
Thank you for taking a moment to share your feedback with us. We're delighted you're loving our service. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Tyler made a great impression and was…
Tyler made a great impression and was very easy to work with. We recommend Ruby to anyone.
5 March 2025
Unprompted review
Reply from Ruby
Thank you for taking a moment to share your feedback with us. We're delighted you're loving our service. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Great fast service
3 March 2025
Unprompted review
Reply from Ruby
Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. If you have any questions or feedback, please don't hesitate to reach out. We truly appreciate your support and look forward to a long partnership.
Tyler was an absolute pleasure to deal…
Tyler was an absolute pleasure to deal with on the phone this morning and helped answer all of my questions and concerns.
3 March 2025
Unprompted review
Reply from Ruby
Christine, thank you so much for the 5 star review! At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Tyler! are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to many years ahead.
Ruby gives us exactly what we need as a…
Ruby gives us exactly what we need as a new business with limited staff. It provides a professional experience for our clients while minimizing the hours needed to man a reception desk.
10 February 2025
Unprompted review
Reply from Ruby
Thank you so much, Lyssa! We are absolutely thrilled to have raving fans like you! We're delighted to hear that our services and solutions are working great for your small business. Thank you for trusting your business to us, and for being part of the Ruby family! Thank you for the glowing review and for choosing Ruby—we’re here to keep making every interaction as smooth and delightful as possible!
Game changer!
Game changer! I never realized how many calls we get a day that are not productive for our business and Ruby has been able to stop a lot of that.
16 January 2025
Unprompted review
Reply from Ruby
Thank you for your generous 5 star review! With two decades of experience, Ruby’s virtual receptionists are here to save you time, delight your callers. It’s our pleasure to support your team in staying connected while giving you the freedom to focus on what matters most. We’re here for you and your clients every step of the way, and look forward to continuing to provide reliable, professional service for you.
Ruby has been so helpful to our small…
Ruby has been so helpful to our small law firm. Their services ensure that our clients always get a live person to talk to and schedule appointments. It makes it easier for the support staff to take time off when we need and know that the business is still covered.
10 January 2025
Unprompted review
Reply from Ruby
Thank you Jennifer for your kind words! We’re so glad Ruby has helped your firm create exceptional client experiences with our live receptionists. It’s our pleasure to support your team in staying connected while giving you the freedom to focus on what matters most. We’re here for you and your clients every step of the way, and look forward to continuing to provide reliable, professional service for your firm.
Ruby virtual assistant charges monthly…
Ruby virtual assistant charges monthly unless you monitor it you will be billed and they force a no refund policy, beware to cancel your subscription when you not using them or you get billed!!
26 December 2024
Unprompted review
Reply from Ruby
Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns.
Please note that our service operates on a month-to-month subscription basis, offering flexibility to our customers without long-term commitments. We strive to ensure transparency about our terms, and we regret if there was any misunderstanding.
We would love the opportunity to investigate your specific situation further. However, with the limited details provided in your review, we are unable to locate your account in our system. Could you please contact us directly with your account information? This will allow us to better assist you.
Best decision we have made this year!
Ruby is the best vendor decision our law firm has made this year!
When our previous call center was costing us valuable potential cases compared to the "value" pricing of their service, we took a leap of faith and signed on with Ruby.
And Ruby has already proved the ol' adage "you get what you pay for!" Ruby agents handle calls with such professionalism and care that there are times their process even exceeds my expectations! I am beyond grateful that we made the switch!
They are easy to work with, quick to respond, and great with communication and data gathering. They match our values of treating every call with kindness and patience.
We are so happy to have found Ruby!
9 December 2024
Reply from Ruby
Thank you Diane, for such a glowing review. We are thrilled to hear that partnering with Ruby has been a game-changer for your firm. Our virtual receptionists work hard to serve you by delivering exceptional customer experiences. You can rely on us to create personal and professional connections while you focus on what matters most. It’s a delight to hear that we are exceeding expectations.
Long time user
We have used Ruby for many years and are completely happy with the service. The receptionists are always friendly to our callers and handle them effectively. The administration of the service solves problems and answers questions quickly and with a smile.
2 December 2024
Unprompted review
Reply from Ruby
Thank you so much for your glowing review, Allison! We’re thrilled to hear our friendly and attentive Ruby support team have exceeded expectations time and again. Your trust means the world to us, and we are honored to continue being a reliable part of your businesses success. We look forward to many more years of partnership.
I gave up a receptionist/clerk and…
I gave up a receptionist/clerk and moved my practice to my home. Ruby is my window to the world and it has been great. Immediate service, immediate contact with new clients and always courteous to me & my clientele. Best choice made in my career!!!
25 November 2024
Unprompted review
Reply from Ruby
Thank you for much for your glowing review! We are honored to be your “window to the world” by playing such an important role in your practice. It’s great to hear that Ruby’s service has provided seamless connections to your clients. Your kind words inspire us as we strive to deliver courteous and professional support in every way that we can. Thank you for trusting us with your practice – it’s our privilege to serve you.
Constant Mistakes and Extremely Poor Support
This is one of the worst services I've used as a business owner.
There are CONSTANT mistakes including:
- Collecting and submitting emails incorrectly
- Submitting names incorrectly
- Not collecting required details
- Not submitting forms
In addition to the mistakes, the customer's service is extremely poor. The response times range from several days to never receiving a reponse.
When I first signed up, from what I can see, the sales person overpromised the capabilities of the service. When I tried to reach out to her to air my grievances, she basically told me it's not her problem and to deal with support.
I believe that it's a management/operations issue rather than a specific receptionist issue, which is why I've given an extra star.
I am looking for a replacement and canceling the service.
23 November 2024
Unprompted review
Good for Forwarding ALL Calls or Taking a Msg for ALL Calls, Not Good for Detailed Instructions Regarding Call Handling
They have a couple of really good receptionists. They can be great if you work with one or two consistently regarding your account. But having so many receptionists, with our firm having a list of specific call handling instructions, we get a lot of errors. We gets calls forwarded to the office when a message should have been taken, and we receive messages when the call should have been forwarded. The business is a great concept, but I don't recommend it unless you just need a receptionist to answer your calls and either forward ALL of them or take a message for ALL of them. They should assign a specific number of receptionists per client or have fewer employees.
11 November 2024
Unprompted review
Reply from Ruby
Thank you for sharing your thoughtful feedback with us Ryan. We truly appreciate you taking the time to bring these matters to our attention. At Ruby, we take great pride in delivering personalized service, and your feedback helps us continually improve. We have already begun reviewing your concerns with our Service Managers to address your highlighted points and reinforce the necessary improvements. Within the past 48 hours, your Customer Success Manager reached out to revisit your account setup and make any necessary adjustments to ensure your instructions are followed seamlessly. Your insight is invaluable to us, and we are committed to providing you with consistency and reliability. We're excited to support your business and look forward to a long and successful partnership.
Extremely Happy
We have been using Ruby Receptionist for a few months and we are happy with the service so far! We appreciate the peace of mind we get with Ruby Receptionists answering our calls, getting them to the right person, taking informative messages for us, and filtering out robo calls too! There is a learning curve in the beginning but well worth it!
29 October 2024
Reply from Ruby
Thank you for the glowing 5 star review! We are so glad to hear that Ruby is bringing you peace of mind by handling and filtering calls with clear messages so that you can take care of what really matters. We can’t wait to support US Custom Creations every step of the way. We are hear whenever you need us.
Stop-gap between admin employees
Our small law firm is currently looking for a new admin employee/ receptionist, and in the meantime, our attorneys were taking all of the cold calls on our main line. Signing up for Ruby allowed us to weed out spam, marketing, and robo calls without taking up any of our professional's time, and helped us to narrow down good potential leads from those that weren't right for our firm. This has freed up more valuable time than we could have expected. We are thrilled with Ruby's results.
24 October 2024
Reply from Ruby
Thank for your feedback D Fairchild. We are delighted to know that Ruby has been instrumental in allowing your attorneys to stay focused on priority tasks. It is rewarding to hear that we’ve contributed to streamlining your workflow while we answer your calls. We are excited to support you and look forward to being part of your continued success.
Ruby is amazing
Ruby is amazing. For a small business who can't afford a receptionist, the value is incredible.
23 October 2024
Reply from Ruby
Thank you for your glowing review Alexander. Ruby receptionists has solutions for small businesses who answer your calls 24/7. We are delighted to hear you’ve seen the benefits allowing you to focus on what matters most while we answer your calls. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Excellent Service
Exceptional service by an excellent team. The Ruby app is also exceptional. Calls are transcribed in a timely fashion. I am very happy with Ruby team!
25 October 2024
Unprompted review
Reply from Ruby
Thank you Susan, for your kind words. We are proud to have a partner like you. Delighted to hear that you are enjoying your experience. Our technology ensures we don’t waste anyone’s time, with the app, you have the flexibility to choose when to have a Ruby receptionist answer or when to forward calls directly to advisors. Using our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.
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