My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... See more
Company replied
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See what reviewers are saying
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... See more
Company replied
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Company replied
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... See more
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Company details
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.6
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and Beyond Customer Service at Ruby!
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
9 April 2026
Reply from Ruby
Thank you for your kind words! We’re so glad to hear your experience was above and beyond. We’ll be sure to share the feedback with Gina, they’ll really appreciate it. We are here to support your day to day, so you can focus on what matters most, while we take care of your customers. Don’t hesitate to reach out anytime.
Positive, "Can Do" Attitude
My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is wonderful to know that Ruby has our back! Thank you!
7 April 2026
Unprompted review
Reply from Ruby
Thank you Cheryl, for your five-star review. We truly appreciate you taking the time to share your experience. Our team works hard to approach every request with a positive, solutions focused mindset. It’s incredibly meaningful to hear that came through in your interactions with us. Supporting you through the day to day challenges of your business is exactly what we’re here for, and we’re thrilled we could deliver in a way that gave you confidence and peace of mind. We’ve always got your back. Thanks again for your trust and your partnership.
First time answering hire. Checked many, really impressed with Ruby.
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposition and a relentless follow up. She sold me on Ruby.
18 March 2026
Reply from Ruby
Thank you for your 5-star review, Ramon. We truly appreciate you taking the time to share your experience and trusting us with your business, especially when choosing a virtual receptionist service for the first time. We understand how important that decision is, and we're grateful to have been selected. We are so glad to hear that your experience stood out among the options you explored. Kali's professionalism, knowledge, and consistent follow through are a great reflection of the level of service we strive to provide every day. We will be sure to share your kind words with her. Thank you again for your trust in the Ruby team. We look forward to continuing to support you and your business.
A Trusted Partner for Years
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been using Ruby at Metal Toad for many years, and we truly value the partnership.
16 March 2026
Unprompted review
Reply from Ruby
Thank you for your kind words and for trusting us as your partner over the years. We truly value the long standing relationship we have built with you and your team. It’s great to hear that our support, responsiveness, and guidance have consistently met your expectations. Providing reliable service and being available when it matters most is something we take pride in. We appreciate your continued trust in Ruby and look forward to supporting your team for many years to come.
NACBA has proudly partnered with Ruby…
NACBA has proudly partnered with Ruby Receptionists since 2016, and they have truly become an extension of our team. Their professionalism, warmth, and reliability consistently exceed our expectations.
Ruby’s team is always friendly, responsive, and genuinely committed to helping our members. They go above and beyond to ensure every interaction reflects the high standard of service we strive to provide.
We consider Ruby a valued NACBA team member and highly recommend their services to anyone looking for exceptional client communication support.
Rachael Hodgen
NACBA Executive Director
3 March 2026
Reply from Ruby
Thank you so much for your kind words, Rachael. It has truly been a pleasure partnering with your organization over the last decade. We’re incredibly proud to be considered an extension of your team. Our goal is always to provide reliable, professional support that reflects the high standard of service you provide to your members. Your feedback means a great deal to us. We appreciate your trust and look forward to continuing to support your team for many decades to come.
very responsive, good communication
They are very responsive and very good at communicating to me as the business owner. There have been just a few instances that they haven't responded with the FAQ's I had sent but for the most part do a great job
29 January 2026
Unprompted review
Reply from Ruby
Thank you Susan, for taking the time to share your feedback. We truly appreciate your kind words about our responsiveness and communication. Supporting business owners clearly and consistently is something we take seriously. We also appreciate the transparency in noting areas that we can improve. That feedback is helpful, and we’re actively working to tighten up those processes, so nothing slips through. Thank you again for trusting us with your business. We value your trust and look forward to continuing to support you.
Exceptional Strategic Support – A Rare Find in 25 Years of IT/Marketing
I’ve spent over two decades in IT and Marketing, and I rarely encounter customer success service as phenomenal as what Anase N'gadi provides at Ruby. Anase is more than just a support contact; he’s a true partner who took the time to understand our strategic goals and even the "workarounds" we’ve implemented to maximize efficiency. From helping us activate advanced AI features like Sentiment Analysis and Transcription to discussing complex future integrations for our billing processes, Anase’s expertise is evident. If you’re looking for a service that truly scales with your business, Ruby is the gold standard.
23 January 2026
Unprompted review
Reply from Ruby
Thank you Trey, for your kind words and your fantastic review. We’re thrilled to hear that you’ve had such a positive experience with Anase, and that the attentive service have exceeded your expectations. It’s especially impactful to receive your glowing feedback from someone who has over 2 decades in the industry. Your trust means the world to us, and we are honored to continue being a reliable part of your businesses success. It’s great to know that our teams commitment to problem solving and refining processes has been helpful as you navigate the complexities. Helping activate advanced AI capabilities, such as sentiment analysis, transcription and future integrations, while finding practical workflows to maximize efficiency is exactly the value we aim to deliver. We take pride in providing high level customer service and look forward to continuing to work together to make your experience even better. Thanks for trusting us as your partner, and for taking time to share the good news. We look forward to the long road ahead.
The help you need when you need it.
The help you need when you need it.
Missed calls equals missed revenue opportunities.
14 January 2026
Reply from Ruby
Thank you for your 5 star review, and for your kind words! Since 2003, Ruby’s virtual receptionists are here to save you time, delight your callers, while creating real, meaningful connections you can count on. Whether you need to work, sleep, or catch up on your to-do list, we’ll give you more time to do what matters. Thank you for trusting us with your clients, we look forward to a long and happy partnership.
Ruby is a huge asset to our company
Ruby is a huge asset to our company, especially during our busy months! Being able to talk to a real person after hours was a huge deal to our customers. The Ruby staff is professional, consistent, and polite. I would highly recommend their services if you are a small or large business.
14 January 2026
Unprompted review
Reply from Ruby
Thank you for the kind words and 5-star review. We are proud to support your customers during busy periods and afterhours. Providing reliable, professional, real person support, especially when it matters, is exactly what we strive for, and we’re grateful to be a trusted partner. We truly appreciate your trust in our team.
TEMPORARY GUIDELINES
It is always easy to put into place how calls are handled temporarily during vacations, etc.
12 December 2025
Unprompted review
Reply from Ruby
Thanks for your glowing feedback, Donna! Your experience is important to all of us at Ruby as we strive to treat every interaction with care, especially when temporary adjustments are needed. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.
Ruby Receptionist has been great!
Ruby Receptionist has been great!
They have helped improve my workflow by mitigating calls on my behalf. We have also had a better rate of return on gaining more consultations and potential clients since hiring Ruby. Previously, many calls were missed or people would not leave voicemails, and we were missing out on a lot of potential leads. They also update your company's information quickly to be able to better assist clients and leads.
9 December 2025
Unprompted review
Reply from Ruby
Thank you so much for your five star review, Ashley, and for sharing your experience. We’re thrilled to hear that our team has helped you improve your workflow, mitigate calls on your behalf and increase consultation/lead opportunities. Keeping your company information up to date, while ensuring no opportunities are missed is something we take pride in. We truly appreciate your trust in Ruby.
Our company has been using Ruby Chat…
Our company has been using Ruby Chat for over 5 years and we have never had a customer complain about the chat aspect that they perform for us. Thorough, inciteful, and informative to our clients.
19 November 2025
Unprompted review
Reply from Ruby
Thank you for your continued trust over the past five years. We’re delighted to hear that our work has consistently met your expectations and supported your clients with thorough, insightful and informative service. Your feedback means a great deal to us. We look forward to many more years together.
Terrible and Costly Billing Practices
I've been a customer for Ruby for a few years. The service was great when my law firm was small. As it grew, I noticed that the company was dropping calls of potential clients as well as existing clients. Ruby Receptionists could never fix the issue, and the company charges you for the dropped calls to add insult to injury. I ended up switching to an answering service that doesn't charge for dropped calls (which should always be the case). When I terminated my firm's subscription with Ruby, the company required me to stay in the contract for another 26 days. They refused to terminate the service the day I cancelled it. So, effectively, the company gouged me for $1100 for another month of service that was not needed. Please do not give this company your business. And talk other people who use their service before agreeing to give them your business. I heard warnings but ignored them.
UPDATE TO REVIEW on 10/22/25: As you can see below, Ruby has responded with a cut-and-paste review that sounds really nice but will not accomplish anything. This is the modus operandi of the company. They are very nice and courteous with their responses, but they don't actually (and never will) fix the problem. I've already spoken to the necessary account managers at Ruby, and it's the same song and dance (i.e., "We are really sorry, but we're still going to not make it right and take your money"). Ruby -- If you really want to make things right, just apply a credit to my account for this billing period, and I'll update this review, so people will know it actually gets done. Thanks.
12 October 2025
Unprompted review
Reply from Ruby
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience ended in frustration, especially after being a long-term client. We take concerns about billing and service quality seriously. We we do follow standard notice periods outlined in our service agreements in our Terms of Use, it’s never our intention for anyone to feel unheard or overcharged. We’d appreciate the opportunity to review your account details and clarify the charges you mentioned, as well as address the service issues you experienced. Please reach out to our Customer Success team directly at 1-866-580-1777 we’ll be happy to take a closer look and work towards a resolution. We value our clients and are committed to improving where ever possible.
INCREDIBLE!
INCREDIBLE!
This was so quick, painless, easy and cost-effective. We're feeling foolish for not having Ruby sooner. Love them!
1 October 2025
Reply from Ruby
We love hearing this! Thank you for sharing your experience, we’re so glad the process was quick, easy and cost efficient for you. We’re thrilled to have earned your trust. We truly appreciate the kind words and look forward to continuing to make things easy for you.
Clear, Concise, & Thorough Communications
The Ruby Customer Happiness team is always very thorough in their replies, and they answer all my questions clearly and concisely. Makes my job a lot easier. Thank you, Customer Happiness Team!
2 October 2025
Unprompted review
Reply from Ruby
Thank you for your wonderful feedback! We are so glad the Ruby Customer Happiness Team has been able to support you with clear and thorough communication. Your appreciation means a lot to us.
Ruby was always great to work with
Ruby was always great to work with, easy to use, and extremely accurate with their messages.
23 September 2025
Unprompted review
Reply from Ruby
Thank you so much for your kind words! We’re thrilled to hear that you’ve found our team easy to work with and our messages accurate. We truly appreciate your support and look forward to continuing to serve you.
I heard about Ruby on Satellite Radio…
I heard about Ruby on Satellite Radio for years. I needed them a few years later. They immediately filled a need for my business. I'm very satisfied with ease of onboarding and their willingness to work with me as we arrange the best solution for my growing business.
19 September 2025
Unprompted review
Reply from Ruby
Thank you so much for sharing your experience! We’re thrilled that after hearing about us on satellite radio, you chose to give us the opportunity to support your business. It means a lot that you trusted us when the need arose, and we’re glad to know the onboarding process and customized solutions have made a positive difference for your growing business. We look forward to continuing to work alongside you as your needs evolve and your business grows.
We are using Ruby to handle after-hours…
We are using Ruby to handle after-hours and weekend calls only. Prior to trying Ruby, we relied on the customer to leave a voicemail. These then went to a voice-to-text email. The system was less than impressive and customers hated using a menu-based system. Since switching to Ruby, our customers appreciate talking to a live person on the first ring. The operators know when to forward a priority call. We've already had to increase our minutes per month and we're maxing that out already. Our communication and outreach to the customer has been great. And the messages we receive are much more detailed than before. We're happy we made this switch.
15 September 2025
Unprompted review
Reply from Ruby
Thank you for sharing your feedback. Welcome to Ruby! It is great to hear that the change has already made such a positive impact for both your customers and your team. Having live operators take calls directly certainly adds a touch of warmth your customers may have been lacking in the old system. It’s encouraging that you have seen increased engagement, that’s a strong sign that customers are finding this approach more effective. We’re glad the transition has supported your outreach efforts and improved the overall experience. We appreciate your partnership and are here for you as your business grows.
Ruby has been invaluable to us
Ruby has been invaluable to us. Since going live with RUBY our monthly revenue has increased substantially. We are a small RV park and Marina and often we are out on property. Now we never miss a call!
12 September 2025
Unprompted review
Reply from Ruby
Thank you so much for sharing this wonderful testimonial with Ruby! We are thrilled to hear that our service has had such a measurable impact for you. Supporting small businesses like yours is exactly what we’re here for, and we are so grateful to be a part of your success. Taking care of your client calls so you can spend time focusing on what matters most truly feels like a march made in heaven. We look forward to a long future together.
I’ve had such a great experience…
I’ve had such a great experience working with Christina at Ruby. From the start, she’s been incredibly helpful, responsive, and knowledgeable; making the entire process smooth and easy to navigate. She took the time to understand our needs and made sure we had all the tools and support needed to get started with Ruby and explore new features like live chat. Her professionalism, patience, and friendly approach truly stand out, and it’s been a pleasure working with her. Thanks again, Christina, for all your support
9 September 2025
Reply from Ruby
Thank you so much for sharing this thoughtful feedback. We are thrilled to hear about your positive experience and how supported you felt through the process. It’s wonderful to know Christina’s knowledge, professionalism and friendly approach made things smooth and easy for you to navigate. Also that you had the tools and confidence to get started successfully. We will be sure to share your kind words. We truly value your partnership and look forward to continuing to support your as you explore new feature and growth as we go.
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