Rubeza Reviews 177

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really delighted with my sofa, it was higher quality than I expected, the best value for money I've found. It's very comfortable too, not too soft or firm, much nicer than the big high street shops wh... See more

Rated 5 out of 5 stars

Fantastic service by Rubezza, and Forkan in particular. We purchased the Sofia range of sofas. Beautiful and stylish. Arrived on time. However there was a defect with the sofa. Forkan exchanged the so... See more

Rated 3 out of 5 stars

Customer service is lacking. It seems like the whole business is led by one individual who organises sales, customer service, delivery etc. I was expecting the delivery of our sofa quite quickly as it... See more

Rated 5 out of 5 stars

The best ever (especially the delivery team). Originally ordered an orange sofa from Made.com but they postponed my delivery time for 6 months! Found an even more gorgeous one on Rubeza for £1... See more

Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Bedroom Furniture Store
  4. Furniture Store

Written by the company

Luxury Furniture and Bathrooms


Contact info

3.8

Great

TrustScore 4 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Hadn’t heard of this store before I bought this couch but so glad I did - such good prompt over the phone customer service, quick delivery and delivery guys were also super helpful and friendly! And most importantly LOVE the couch - great quality! 100% would recommend

20 October 2020
Rated 4 out of 5 stars

Amazing product/ the delivery service need to be impproved

I ordered Rubeza Scott 3 seater Velvet sofa in blue- the sofa is absolutely amazing, the colour is fantastic, it is super comfortable and stylish. The delivery guys did a great job taking it upstairs and placing in the living room. Unfortunately the company did quite a poor job with delivery organization, providing me with the time slot from 10am to 12 pm when the sofa was delivered at 2pm. Which is quite disappointing considering it is time taking off work. However, they offered me a solution that I was satisfied with. Hopefully they will improve delivery window service , everything else is very good, especially the quality of the product

13 October 2020
Unprompted review
Rubeza logo

Reply from Rubeza

Hi Darya,

Thank you for sharing your experience with us.

We are very sorry to hear that you had this experience with your delivery. We will discuss this with our delivery department and management. We are glad you're happy with the product.

Please feel free to contact us if you need anything else at info@rubeza.com

Kind regards

Rated 5 out of 5 stars

Scott 3 Seater Sofa

I recently purchased my second sofa in 6 months from Rubeza. I love the sofa and the service. It is so easy to deal with this company. I would highly reccomend Rubeza to anyone. Once again they were quick to contact me with accurate delivery information and the sofa itself is just perfect. I must love them, I now have a matching pair 😀

10 October 2020
Rated 5 out of 5 stars

Lovely sofa, fast delivery

Really great sofa - super comfy and lovely colour. Super fast delivery (much quicker than what was stated on the website) and the delivery guys were great too

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous sofa and exceptional customer service!

I can’t recommend Rubeza highly enough! From the start, the staff at Rubeza were quick to respond to my enquiries and answered all questions in detail. I ordered the sofa on Sunday and they delivered it first thing Tuesday morning!!!!! We absolutely love it, it is just as described on the website. A fabulous product and fantastic customer service. A big thank you to Furkan and all the team at Rubeza!

25 September 2020
Unprompted review
Rated 5 out of 5 stars

love my new sofa

Sofa is excellent quality, comfy and looks amazing. Delivered exactly when they said it would be.The delivery guys were great, squeezed it up the stairs which wasn't a problem as it was well packaged and they set it up exactly where I wanted it. Love my new sofa!

22 September 2020
Unprompted review
Rated 4 out of 5 stars

Good efficient service

Good efficient service. The large mirror was packed well and carefully. It arrived in the time stated. It was intact although it might be a good idea to put a "Fragile" label on it.

20 September 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Really good service-delivered quickly and efficiently. Unfortunately not quite the colour we were after so they we called them and they collected same day. Would use again for future pieces.

13 September 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look