Rubeza Reviews 177

The communication on logistics was very good and the flexibility with regard to minor damage/imperfection was most welcome.

In particular, Furkan could not have been more helpful or polite.

My builder didn’t check the delivery of a £1000 vanity unit within 2 days of it arriving. When it was opened, it had two hairline cracks down either side of the basin. They will not discuss any sort of replacement basin. Very disappointed. Four emails and a phone call later. They will not even offer a discounted replacement basin.

Really nice sofas, loverly colour and style. Very good customer service

Nice high quality vanity unit easy communication & fast delivery

Nice sofa , fast deliveries sophisticated design Sofia sofas very nice worth it

Pleasant company to deal with - no complaints at all.

Ordered a sink and vanity. I had to chase for timelines on delivery as I hadn't heard anything for a 7 days following the order confirmation. I was then told the sink top was not in stock and asked would I accept an alternative.

Upon inspection of the vanity unit I wasn't happy with the quality of it. It had several visible marks and dents on the cabinet which I wasn't expecting, especially given the price. I contacted customer service with photo evidence and was told that they couldn't process the claim because it has passed the 2 day inspection date rule.

Regardless of the inspection date, I spent a lot of money on a brand new cabinet, and the reality is, they have posted an item that does not meet the standard and is faulty.

Use with caution. It's upsetting, as their stuff online is really in trend and looks great. For what they are charging you think you'll get a great product and service but they're not what they seem.

Rubeza - if you want to stack up against some of the more up market furniture retailers you need to improve your products or at least keep your customers happy when you are at fault.

I note your reply below, please understand that this vanity unit has not been fit because I have only just had to chance to remove it from the box. It was 100% faulty upon delivery. The bottom line is that regardless of when I have made you aware the unit was delivered faulty and i don’t feel that it is faulty - IT IS FAULTY. I haven't fit it because I'm unhappy with the finish of it.

This is not a 'concern' - it is a complaint that you are doing nothing about. Take responsibility!

They are great at what they do- excellent service, definitely recommend!

Good sofas very comfortable fast delivery

I purchased the Rubeza Sofia Left Hand Facing Big Corner Sofa in Warm Sand a few years ago, expecting premium quality given its price tag (over £3,000 in some cases). Initially, the sofa looked stunning and was comfortable, but over time, the quality has proven to be disappointing.

The chaise section, in particular, has lost its firmness and no longer feels “plump,” which is unacceptable for such an expensive piece of furniture. For a product marketed as high-end, this level of wear within just a few years is frustrating.

To make matters worse, Rubeza only offers a 1-year frame guarantee, which is far below the industry standard. Most reputable sofa companies in the UK provide at least a 5-year guarantee to cover frame and padding issues. This limited warranty leaves customers with little recourse when quality fails sooner than expected.

In my opinion, the Rubeza Sofia sofa does not live up to its premium price or advertised quality, and the short warranty reflects a lack of confidence in their products. I wouldn’t recommend this brand to anyone looking for durability or long-term value.

Good customer service received my items very quickly very good quality and delivery was very fast highly recommend

Brought a necklace from this company. It arrived broken and was far lower quality than described. Total waste of money.

Great service and products, thank you🌻

Order a new sofa beautiful great quality & friendly staff! 💯 recommend

Online ordering was easy received order on the day stated very good quality and delivery staff were courteous will be recommending to friends and family

great staff dealt with order promptly very good quality furniture will definitely order again

Ordered some furniture from this company.looks so nice and is so Comfortable..friendly staff who are always happy to help..highly Recommended will definitely buy again

Ordered sofa which looks absolutely beautifull..excellent service..highly recommended..friendly staff and kept in touch to make sure everything was ok..

Purchased Sofia Collection Sofa, Armchair and footstool. Good quality and lovely design.

The service has been excellent and they have been very accommodating as we had delays and they held the sofas. I would highly recommend.