Rover.com | Pet Sitting Reviews 

I had a wonderful experience using Rover to find Max! Their profile reviews gave me peace of mind, and they exceeded my expectations. Max was attentive, sent great photo updates, and took amazing care of Mia. I came home to a happy, relaxed pet and will definitely be booking with them again.

The sitter made me feel very comfortable when I dropped my dog off and kept me informed on his progress!

The interface is easy. The walkers are vetted. Payment is through the app. Mara is amazing with Murphy.

It is easy to use the app and find a good match for your pet. The information provided for each sitter is thorough, and booking them on the calendar is simple. I especially like the texting ability through the app. It makes communicating back and forth private and quick.

I am so glad that I took a chance and tried Rover to take care of my challenging dogs. Kate did a great job in keeping them safe, comfortable, and well cared for while I was away. Thank you Kate!

Swetha and her husband took very good care of our large dog, Kato, for 3 days while we were out of town for the weekend. They provided lots of pictures to assure us that Kato was well cared for. He was happy, healthy, and fed when we returned. I would highly recommend Swetha as a caring dog sitter.

Easy to see possible people to watch my dog and book reservations. Great communication!

The Rover is good. The amount of emails and notifications is absolutely insane how many you all send.

I canceled my ROVER account today. I have reached the conclusion that this team is absolutely unworthy of my business.

Since April, I have been repeatedly gaslighted, placated, and given empty assurances rather than seeing any meaningful accountability or genuine concern for what happened with one of their employees who would not return my house key.
When I escalated the issue, management encouraged me to buy an electronic lock and said they would reimburse me if the cost stayed under $250. I purchased and installed one for $150. ROVER denied the claim. To be perfectly clear: my issue is not the lock. The lock is merely a symptom of a much larger problem. My issue is 100% about the complete lack of care, accountability, and customer protection that ROVER demonstrated throughout the ordeal.

They chose to protect and excuse an employee who was irresponsible and dishonest rather than acknowledge the seriousness of that conduct and take appropriate action. That decision speaks volumes about ROVER’s priorities.
I expected better from a company entrusted with the care and safety of people’s pets. Instead, I have spent months fighting to be heard while ROVER repeatedly deflected responsibility.

I will not continue giving my money to a company that treats a serious customer concern this way.

Ronald stepped up even when I didn't have had misplaced his contact information. He still took excellent care of the dogs and posted the dog pictures onto the web-site, which put my mind at ease.

Very nice and thoughtful person to work with.

I GOT A PET/HOUSESITTER THROUGH ROVER AND I GOT A REAL STINKER . THEY DON'T VET THEIR EMPLOYEES. I DIDN'T GIVE ROSE A BAD REVIEW BECAUSE SHE RETURNED THE GENEROUS CASH TIP I GAVE HER. HIRE AT YOUR OWN RISK.

I'm very happy with the pet sitter that we used. Amy made me feel comfortable with leaving my dogs in her care while we were out of town. She let me know how they were doing sent some pictures which helped to put my mind at ease. I had a really good experience.

I used to work with „Cat in a Flat“ which was just fine and I had lots of bookings as a catsitter. Then rover took them over and to make it short: rover is a desaster. Terrible user experinece, obvioulsy made for dog owners, confusing and ill designed.

Love them! Sitters are verified and communicate with you every day about your pet. Highly recommend!!!

I was very happy with the delivery and the dog takes it without any trouble

I’m happy you screen the employees that come to your house to care for your pets.

Rover was easy to use and the in-home boarder was reasonably priced and great with our pups!

We tried Rover as a solution while traveling. Instead of boarding at home, we booked a family through Rover at our destination. This was a big unlock for us because we didn’t want to be too far from our puppy who is only 10 months and still learning but he couldn’t stay at our hotel and we were busy with events all weekend. We found the perfect family who met his needs - lover boy doesn’t want to crate but does want other dogs to cuddle and play, etc. Pretty sure it was the best weekend of his life based on the photos we got. It was the perfect solution for us. And so easy!! We even saved money compared to boarding at home.

This company is horrible! They don't have a phone and all the people that answer the phone on their service and emergency line are foreigners who do not speak clear English. Stay far away from this company if you don't want all communication is with people not in the US that you cannot understand!