Rover.com | Pet Sitting Reviews 

36,001
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and pet sitters for providing loving, professional care and sending regular daily updates that offer incredible peace of mind. Consumers also mention that the easy-to-use application makes scheduling simple and allows secure communication without sharing personal phone numbers. However, some customers also noted that customer support was unresponsive and failed to properly address serious safety concerns or resolve reported issues. A few other people also felt disappointed when certain caregivers lacked proper attention, did not fulfill promises, or left animals unattended during visits.

What people talk about most

Staff

People report high satisfaction with staff, noting that sitters are friendly, caring, and provide excellent... See more

Service

Reviewers highlight positive aspects of service, noting that sitters are reliable, communicate clearly with... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers noting that representatives were... See more

Application

Reviewers mention positive feedback about application, highlighting that the platform is easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rover came through for me when I suddenly needed a cat sitter on a very short notice. Rover website was easy to navigate and offered profiles of several cat sitters, even in my small town. Each sitt... See more

Rated 5 out of 5 stars

We enjoyed our 10-day cruise to Mexico from San Francisco, knowing that our dog was being taken care of by a loving family. Lucy went above and beyond the extra mile, walking our dog twice daily and s... See more

Rated 5 out of 5 stars

Carol was very friendly and our dog Allie was wagging her tail right away when she first met Carol. Carol was very quick to communicate and sent us pictures and videos often to reassure us that Allie... See more

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(36,001)

6,575 reviews in the last 12 months

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Rated 5 out of 5 stars

This was my first time using a cat…

This was my first time using a cat sitter. It was easy to sign up with Rover and very easy to choose a sitter. The sitter was so sweet and sent me little daily updates with photos. They left my house very clean also. I’d definitely use them again.

14 October 2026
Rated 1 out of 5 stars

Disappointed in the care I got from…

Disappointed in the care I got from this agency!

14 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Macy, we're sorry to hear that this was your experience. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We encourage you to contact our 24/7 Trust & Safety Team at 888-727-1140 so we can get more information. -Lexie

Rated 3 out of 5 stars

Great but inconsistent

I booked two separate Rover doggie daycares the first one was great she was good with dogs but was inconsistent and had to cancel on me for the whole upcoming week because she had to go out of town and I had to get a refund and then booked with somebody else who was also great butwatched my dog for 2 days and then canceled the last 3 days because their child got sick which I totally understand so I got a refund for that too but the company is great and I would have gave it five stars but just the inconsistency of it and having to scramble around and find more people to watch your dog and people don't respond when you message them there's a lot of people on there that are not very communicative and people charging $50 a day that's $1,000 a month to watch a dog let's get serious that's too much 25 and 30 I can see but $50 come on and so I ultimately just found a doggie daycare business to take him to everyday that way I never have to worry about someone canceling.

14 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Drew, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie

Rated 5 out of 5 stars

Sara D

Sara D. was the absolute best person to take care of my dog. She exceeded my expectations and could not have asked for anything more.

14 October 2026
Rated 5 out of 5 stars

My experience was great

My experience was great. It was easy to find a cat sitter, book the visits and provide all my pets information. Communication with the drop-in sitter was wonderful both before and during the visits. I really had a sense of peace knowing that my cats were being well cared for during my absence. I will definitely be using Rover again in the future.

6 October 2026
Rated 5 out of 5 stars

Keira is sweet

Keira is sweet, takes good care of Ranger and the cats and is easy to work with! My neighbor has already talked with her about helping her when she gets knee surgery.

13 October 2026
Rated 5 out of 5 stars

Great Last Minute service!

We were able to reach out to several possibly sitters at once and got really quick responses. The reviews and profiles helped give me peace about letting a stranger watch over my puppy. It was easy to use and helped us find last minute help.

10 October 2026
Rated 4 out of 5 stars

I'm giving 4 stars only because I have…

I'm giving 4 stars only because I have found someone reliable and local to help out. There are also several others in the area who could be "on deck". Otherwise, I find the site isn't as user-friendly as I would have hoped. I'm learning as I go, but sometimes have to click a bunch of things before I find what I am looking for.

11 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Ed, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. - Ryan

Rated 5 out of 5 stars

Easy to find a pet sitter close by…

Easy to find a pet sitter close by offering what I needed at a good price. Booked a "meet and greet" before committing, which worked well.
Communicating via the platform is easy too, and had a good experience with the sitter I selected.

13 October 2026
Rated 5 out of 5 stars

Isabella’ mini vacation

The sitter was amazing. She pampered and watch over my dog like if it was one of her own. She would send me daily pictures and videos of Isabela. It’s the first time I leave my dog with a stranger and today I can say that I felt like she was family. Isabela was very happy and enjoying play time, walks and socializing with her dogs. I will definitely book her again.

9 October 2026

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