Rover.com | Pet Sitting Reviews 

36,048
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and pet sitters for providing loving, professional care and sending regular daily updates that offer incredible peace of mind. Consumers also mention that the easy-to-use application makes scheduling simple and allows secure communication without sharing personal phone numbers. However, some customers also noted that customer support was unresponsive and failed to properly address serious safety concerns or resolve reported issues. A few other people also felt disappointed when certain caregivers lacked proper attention, did not fulfill promises, or left animals unattended during visits.

What people talk about most

Staff

People report high satisfaction with staff, noting that sitters are friendly, caring, and provide excellent... See more

Service

Reviewers highlight positive aspects of service, noting that sitters are reliable, communicate clearly with... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers noting that representatives were... See more

Application

Reviewers mention positive feedback about application, highlighting that the platform is easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rover came through for me when I suddenly needed a cat sitter on a very short notice. Rover website was easy to navigate and offered profiles of several cat sitters, even in my small town. Each sitt... See more

Rated 5 out of 5 stars

We enjoyed our 10-day cruise to Mexico from San Francisco, knowing that our dog was being taken care of by a loving family. Lucy went above and beyond the extra mile, walking our dog twice daily and s... See more

Rated 5 out of 5 stars

Carol was very friendly and our dog Allie was wagging her tail right away when she first met Carol. Carol was very quick to communicate and sent us pictures and videos often to reassure us that Allie... See more

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(36,048)

6,617 reviews in the last 12 months

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Rated 5 out of 5 stars

Trust Rover with your fur baby.

I have used Rover 3 times now for extended vacations and with the same caregiver. The sight is easy to navigate and communication between you and the caregiver is excellent. I trust Rover to provide what my pet needs.

16 October 2026
Rated 5 out of 5 stars

Irina is a caring provider

Irina is a caring provider for the two young cats I just adopted. This was my first time leaving them for 5 days, then 4 days. I came home to relaxed and happy cats. I am very happy with the service.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Rodney was great !!

Rodney was great !!! We felt so comfortable leaving our baby with him. He kept us informed through out the whole time. He sent us pictures and messages everyday. We would love to use him again. So anyone thinking about having him watch your pet, he is awesome and very informative.

17 October 2026
Rated 5 out of 5 stars

Best pet sitter!

My pet sitter was the best he made myself and family feel very comfortable with our pet. He took the best care of our pet we could ask for .

15 October 2026
Rated 5 out of 5 stars

Great sitter

I felt very comfortable leaving my dog there. He was cared for and I was sent pictures during the day. This was my dogs first time ever away from me and he was fine.

20 July 2026
Rated 5 out of 5 stars

Priceless caring for all my babies

I don’t go out much and wanting the best for my two Shih Tzus and my 7 parakeets I thought it was impossible but through Rover I was able to find the perfect sitter! We had a short meet and greet, introduced her to my priceless animals and she was very comfortable and so was I. I knew she was experience and the service was professional, friendly and caring. I received a report for each of the days with pictures… priceless! I am going to go out more often and reach out to my same sitter. Love her

16 October 2026
Rated 2 out of 5 stars

ROVER precaution

I have used ROVER twice and both experiences haven't been 5 star. First experience my dog was dropped off at a strangers house and I had to cut my travel plans short to pick her up then was given the wrong dog on arrival etc. The second experience, the sitter was not as inviting upon drop off and not as communicative throughout the booking as promised and my dog's belongings came back torn and she smelled really bad even though we took her to the groomers the day of drop off and it was only a 3-day stay. I had to spend additional money to have her bathed again and washed her bed etc.

17 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Maria, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We encourage you to contact our 24/7 Trust & Safety Team at 888-727-1140 so we can get more information. -Lexie

Rated 5 out of 5 stars

Wonderful Care and a great overnight boarding experience

Carol was very friendly and our dog Allie was wagging her tail right away when she first met Carol. Carol was very quick to communicate and sent us pictures and videos often to reassure us that Allie was doing fine. We were very pleased with our service and will use Carol again in the future.

17 October 2026
Rated 5 out of 5 stars

Cathy Jo is wonderful

Cathy Jo is wonderful. I feel so comfortable going out of town when she is looking after my two cats. I know she cares for and enjoys them as much as they do her

10 October 2026
Rated 5 out of 5 stars

Rover came through for me when I …

Rover came through for me when I suddenly needed a cat sitter on a very short notice. Rover website was easy to navigate and offered profiles of several cat sitters, even in my small town. Each sitter's profile had available references, self-itroduction, details of offered services, and a calendar to check availability. The first person I left message for, met me right away. Both I and my (normally shy) kitty liked that person very much. The actual cat sitting few days later went very well too, with excellent communication while I was away.
I fully intend to use the same service again in the upcoming months. I truly recommend Rover's service.

17 October 2026
Rated 5 out of 5 stars

Consistently great, 5 years and counting

I have been using Rover for around 5 years and it has been a very useful service and positive experience. I especially value the peace of mind from knowing that Rover provides pet insurance during my dog's stay with his sitter. I also love that sitters are background checked. So far all the sitters I have chosen for my dog have been great! Recently I had a frustrating experience with the website and I couldn't log in. I got an error message when requesting to change my password and I reached out to Rover customer service through the Chat option. The person who helped me was wonderful and explained that the airport/public wifi connections sometimes cause that. I was no longer connected to that wifi and he solved the problem quickly. Another positive experience! I have no complaints.

17 October 2026
Rated 5 out of 5 stars

My experience with my sitter was great

My experience with my sitter was great. She kept contact and when I texted her about my dog she responded quickly. I would highly recommend this site because of the professionalism and easy way to get a sitter.

17 October 2026

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