Rover.com | Pet Sitting Reviews 

35,942
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(35,942)

6,522 reviews in the last 12 months

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Rated 5 out of 5 stars

This was my first time using a cat…

This was my first time using a cat sitter. It was easy to sign up with Rover and very easy to choose a sitter. The sitter was so sweet and sent me little daily updates with photos. They left my house very clean also. I’d definitely use them again.

14 October 2026
Rated 1 out of 5 stars

Disappointed in the care I got from…

Disappointed in the care I got from this agency!

14 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Macy, we're sorry to hear that this was your experience. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We encourage you to contact our 24/7 Trust & Safety Team at 888-727-1140 so we can get more information. -Lexie

Rated 3 out of 5 stars

Great but inconsistent

I booked two separate Rover doggie daycares the first one was great she was good with dogs but was inconsistent and had to cancel on me for the whole upcoming week because she had to go out of town and I had to get a refund and then booked with somebody else who was also great butwatched my dog for 2 days and then canceled the last 3 days because their child got sick which I totally understand so I got a refund for that too but the company is great and I would have gave it five stars but just the inconsistency of it and having to scramble around and find more people to watch your dog and people don't respond when you message them there's a lot of people on there that are not very communicative and people charging $50 a day that's $1,000 a month to watch a dog let's get serious that's too much 25 and 30 I can see but $50 come on and so I ultimately just found a doggie daycare business to take him to everyday that way I never have to worry about someone canceling.

14 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Drew, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie

Rated 5 out of 5 stars

Sara D

Sara D. was the absolute best person to take care of my dog. She exceeded my expectations and could not have asked for anything more.

14 October 2026
Rated 5 out of 5 stars

My experience was great

My experience was great. It was easy to find a cat sitter, book the visits and provide all my pets information. Communication with the drop-in sitter was wonderful both before and during the visits. I really had a sense of peace knowing that my cats were being well cared for during my absence. I will definitely be using Rover again in the future.

6 October 2026
Rated 5 out of 5 stars

Keira is sweet

Keira is sweet, takes good care of Ranger and the cats and is easy to work with! My neighbor has already talked with her about helping her when she gets knee surgery.

13 October 2026
Rated 5 out of 5 stars

Great Last Minute service!

We were able to reach out to several possibly sitters at once and got really quick responses. The reviews and profiles helped give me peace about letting a stranger watch over my puppy. It was easy to use and helped us find last minute help.

10 October 2026
Rated 4 out of 5 stars

I'm giving 4 stars only because I have…

I'm giving 4 stars only because I have found someone reliable and local to help out. There are also several others in the area who could be "on deck". Otherwise, I find the site isn't as user-friendly as I would have hoped. I'm learning as I go, but sometimes have to click a bunch of things before I find what I am looking for.

11 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Ed, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. - Ryan

Rated 5 out of 5 stars

Easy to find a pet sitter close by…

Easy to find a pet sitter close by offering what I needed at a good price. Booked a "meet and greet" before committing, which worked well.
Communicating via the platform is easy too, and had a good experience with the sitter I selected.

13 October 2026

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