Routes Car Rental Reviews 5,469

We rented a mid size SUV through Armed Forces Travel (same as Priceline) to be included with a package travel deal. When we arrived, the wait time was okay. The car given was a small SUV which is what they said we had reserved. I specifically wanted a bigger SUV. So husband went back in and they were all to happy to upgrade to a vehicle that is a mid size SUV. We got a toll tag to use and maybe used it 4 days. They offered Collision insurance or Liability and we opted for Liability. Now they are saying we agreed to the vehicle upgrade, toll tag and Collision. Yes, we should have looked at the receipt when they handed it to us. But we were in a hurry and it was not explained that if we took the car that it would void the original terms and we would have to pay full price for the vehicle. DON'T USE THIS COMPANY.

Still angry a year later.. don't except Expedia insurance and charge a fortune to drive outside Illinois
Horrible scam company avoid

Bring a gallon of lube when you pick up your rental car. Needed to avoid significant damage as they ram their extra fees down your.... Um... Throat.

Hello,

The low rental prices attract you, but on the day of rental, the prices change and additional costs are incurred, so that the rental ultimately ends up being much more expensive than with a traditional provider. The vehicles are standard and offer no special features. In addition, the agency is located far from the airport, so you need another means of transportation to get there.

Carlos helpful

Absolutely the worst car rental company in history. Even though we bought all of the insurance ahead of time when we reserved the car they made us get more insurance at the counter and would not let us get the car without the added insurance. Bunch of thieves. At first they told us the extra insurance was $200 but when it was time to swipe my credit card, 10 minutes later, they said oh the taxes went up and it is actually $400 more. The car was garbage, banged up and barely accelerated. NO matter what you do do not rent from them.

Terrible car rental agency with terrible cancelation policies. I have tried to cancel my reservation within 24 hrs. from the moment I’ve made it. Apparently, they have no change, no refund policy for the pre-paid reservation which was not disclosed while I was making reservation online. Instead, the online page still suggests that there is free cancelation within 24 hrs.
In order to process the cancelation of my reservation and to stop any possible further charges (like no show charge), I was charged $84.88 cancelation fee.
Do not use this rental agency ever. There are better options.

Routes had a special to rent a Jeep for $81 for 3 days , we kept it for an extra day and we end up paying $423 with all the hidden fees. Ridiculous. Be aware of this scammers. STAY AWAY FROM THEM.

Carlos was very nice

Thanks Carlos for the quick service.

I took the chance with Routes Car Rental hoping to have a positive experience despite their concerning reviews. But I was so wrong. First, when I showed up on time at their Chicago Ohare counter with prepaid car reservation in hand, they did not have a car for me. They wanted me to wait 5 hours for when they expected a car to be ready for me. I had to take a $75 uber to get to my destination and messed up all of my travel plans without a rental car. And then they gave me a huge runaround with the dispute process which wasted more of my time to get my credit card refunded which happened over a month later. Unsatisfactory!

This is the worst experience in renting a car the company refuse our full car coverage for reasons that are not included in their legal policy trying to make us Pay for their insurancce without provinding legal reasons.
Moreover the employers are rude and do not show an attitude of helping.

Very accommodating for my need. They go above and beyond for good customer relations. I have asked for newer tyre vehicle for winter driving, I got almost new vehicle . Very comfortable experience

Carlos was really helpful.

We have email proof that our "total" rental was $228. Before we left the parking lot, their hidden fees totalled well over $1000.00!!! They bus you miles away from the airport and their competitors, so you frankly don't have much choice.... We returned the car in perfect condition and full of fuel. Got home, only to receive MORE hidden fees!! Overall, the rental was nearly $1300.00. They didn't care if I had email proof or not. We will NEVER, AGAIN USE this deceptive business!

DO NOT RENT FROM THIS COMPANY! They cancel your reservation if you are 1 hour late (even though the delay was due to airline). Tried to notify them but you cannot reach anyone on the phone!! Even EXPEDIA tried but it was impossible. They charged me over $250 as processing fee to add my car insurance to their system!! They left all people stranded at their warehouse facility off the Ft. Lauderdale airport after they cancelled their reservations!! They are all crooks. They should be reported to the Better Business Bureau. DO NOT RENT FROM THEM. If you do, you will regret it.

Vanessa and Carlos were very professional and helpful. Pickup was with Vanessa was quick and seamless and drop off was with Carlos supper fast and hasle free. Thanks guys. I appreciate your professionalism.

Booked a rental online for pickup in Orlando, 20 minutes later trid to cancel. No luck there saying 3rd party.
I canceled it because friend told me he used that company before and the car was not road worthy and they tried to screw him out out $1,000. Don't use this company. Now you know why there cheaper.

Have a great experience with carlos.

Very good service! Carlos is very polite!