RouteNote Reviews 

I don't know my album release will got pass or not I believe your teams.Take 5 star of rating and fighting ❤️

"RouteNote is a fantastic and highly reliable platform for independent artists. The best part about their service is their accuracy and execution. Whether it is distributing tracks to major platforms or handling profile updates, they do the job perfectly and correctly every single time. I completely trust their process.

The only reason I am giving 4 stars instead of 5 is the processing speed. The moderation time for approving releases and the wait time for support ticket replies are quite long. It requires a lot of patience from an artist's side.

If they can improve their speed and reduce the waiting period, this would easily be a 5-star service. Overall, it is a great platform to work with if you are not in a rush!"

Is this site even live?
I uploaded a song about 5 weeks ago, and it’s still pending review? Someone left a review here saying that it might take a WHILE to go live. A WHILE? Really? That’s taking FOREVER!

In the meantime, I gave up on this and tried to delete my account, but I couldn’t because the site says I have some earnings! WOW (Broken website issue) — it’s my first upload! So I opened a ticket about two weeks ago to cancel the release and delete the account, and guess what? No response!!! Zzzzzzz

Now my song is stuck there. They offer this free tier, but honestly, if a song does well, giving these snails a 15% cut is an amazing deal for them!

So run away from it unless you’re okay with uploading a Christmas track around Easter so it goes live on DSPs on time. Lol! 😅

Update! Update!

Now it’s getting a bit funny to be honest. A staff member managed to reply to my review on Trustpilot at the speed of light… yet I’m still getting no response on the actual RouteNote support platform! 😅

Dear Lord… the waiting with RouteNote is painful. I guess replying to reviews is faster than replying to customers.

Still waiting. Still no help.

Never again.

Timely feedback and easy guidance

I want to merge my topic channel with my YouTube channel.
Please help me out
I have two songs released through routenote.

I am satisfied with the experience.

I like very much that im communicating with real people and not with AI or machines, thanks a Lot Kyle <3

I’ve been waiting nearly a month for RouteNote to process my takedown requests so I can completely move to a reliable distributor. Total radio silence—no reaction, no support, and zero timeline.

The lack of transparency is the most alarming part. Their "15% cut" is just the tip of the iceberg; their stats are unreliable and their updates are nonexistent. Here’s the kicker: In just one month with my new distributor, I’ve already outearned what I made with RouteNote in almost a year.

It’s clear they operate as a "black box" where your data and money go in, but clarity never comes out.

You also cannot plan a professional release strategy or a waterfall distribution with a company this incompetent and opaque. They are as useless as it gets. If you want to be ignored while your career is held hostage, use RouteNote. Otherwise, stay far away.

The service delivery is fast and takes the work seriously, I will gladly recommend this platform for new artists and old ones from other platforms. Routenote is the king

ROUTENOTE REFUSES TO DELETE MY MUSIC - TICKET #12551630

RouteNote is holding my intellectual property hostage and refusing to process my deletion requests. I have sent multiple formal notices, including my latest ticket #12551630, but they continue to distribute my content without authorization.

I demand the IMMEDIATE deletion of these 7 UPCs:
5063925136846, 5063925414456, 5063925766845, 5063710550024, 5063859010649, 5063941165950, 5063941935423.

Stop stealing my property! I will not stop until every single track is removed from all stores and your platform.

The replica below is a lie. There are no answers, only robotic messages, and the tickets last for a year. They don't remove songs they locked my account with personal information I can't delete them. I deleted the audio except for the skeleton, instead of removing it they send you the same templates. Wrote 12 emails. Criminals. They inserted 30 seconds of silence into the skeleton. Reported to the Prosecutor's Office. Replies are written by robots.

Thanks RouteNote for supporting and good service

They actually solve my problem, make it easy providing with the instructions and everything. I gotta say I don't actually use support, but when I do I hope to have the smoothest experience ever safe to say this is the case.

Terrible customer service. I've emailed them and used the contact form about 4-5 times. No one answers. I've had a disc under review for a month now, and I haven't heard anything from them or received any response regarding canceling the release. Absolutely the worst.

Routenote instructions on how to follow alone to understand the process are flawless.

SCAM ALERT! They have been holding my music for 3 months! Every time I message them, I get a robotic reply. Now, after 90 days, they are telling me they won't release it for free and demanding $9 per song. Worst part? They won't even let me delete my songs to move elsewhere. This is pure blackmail and hostage-taking. Stay away from RouteNote!

Always been responsive in my queries and human errors. Nice people to talk to, other than that they really are a good companion for a start up artist like me they don't manipulate and rob you your money as per say my experience.

These guys are usually really nice, and they seem trustworthy, but the thing is is that I've had a release I've been trying to get reviewed for almost a month now. I've tried to follow up with an email, and I get hit with their automated response. Support takes forever, and I'm trying to get this release confirmed because it's my Graduation album so it's time-sensitive. I don't even know if I'm gonna be able to release it on Graduation day as I've already told people it would be.

I'm almost ready just to stop distributing through them because of this, but it's the only actually good free plan out there. The only thing stopping this from becoming a 1 star review is that once you do get a response, they're nice, and they do their jobs well, you just cannot expect it soon.

Love it but the support neeed to improve

The upload process is easy and straightforward, and the system itself is clear and user friendly. For independent artists, it’s a solid way to distribute music without too much hassle. There are some small bugs on the website from time to time, but nothing that completely breaks the experience.

What really needs improvement, though, is the support.

The waiting times are honestly frustrating. If you need help with anything, whether it’s a simple question or something more specific like deleting a song, you can end up waiting three to four weeks for a response. That’s just too long. In today’s music industry, things move fast, and artists need timely support.

I’m saying this as someone who has been a loyal customer for a long time. I genuinely like the platform and want it to succeed, but the customer service experience really needs to be taken more seriously. If RouteNote improves their response times and communication, the service would be close to excellent.