Having bought 2 tops I want to return one for a refund because of the fit. I followed the instructions to claim within 30 days and sent all requested details and photo to the email they provide and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first top was good l ordered two more both were not as good asthe firstThey were meant to be the samesize but were much bigger and material was awful not at all satisfied.
Company replied
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ive tried 6 times to get a reply re a…
ive tried 6 times to get a reply re a return i need to arrange,but have had no reply? what can i do please?...i shall be told its run out of time to return now i expect.very disappointed with this company.
1 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Why don’t you reply to emails.
Why don’t you reply to emails.
Disgraceful service
10 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Great.....
17 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I love they short sets I will b buying…
I love they short sets I will b buying great quality as is the after service 1verh happy customer
17 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to use website..
Easy to use website... sizing was accurate ... delivery in good time ... pleased with purchase ordered
10 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Absolutely awful
Absolutely awful! Non existent customer service. No response to a return request. Clothes are like cheap Shein products and material is cheap and nasty. If I do not get a response I will do a chargeback with my bank and am leaving this very truthful review. DO NOT BUY FROM THEM.
3 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
I love the tops I purchased on…
I love the tops I purchased on reflection next time I buy from you I will go up a size but that's not really a criticism as all brands are different so I'll know for next time
11 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Waited too long for my bikinis ordered…
Waited too long for my bikinis ordered an xl far too small
17 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Two dresses a month later and £64 with…
Two dresses a month later and £64 with delivery, has finally arrived. Maybe complaining here helped.
11 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Great customer service
Great customer service, responded to emails quickly.
15 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Try it, you won't regret it
Really good quality and have had an amazing reaction to this outfit
16 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The returns part is not fantastic.
9 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the bad shopping experience you had.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The dress I ordered is tat
The dress I ordered is tat. Skimpily cut and probable not sized as English measurements. I have send about 10 emails to request this RMA, so far no reply. They need to be reported for misleading the buyer
16 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Totally disappointed with this…
Totally disappointed with this clothing, I didn't realise before ordering it came from China, and it showed, looked cheap and awful considering it was over £30 with P&P, would never order from this company again they should make it clear your orders are made in China so you know what to expect!
26 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Two blouses ordered in different…
Two blouses ordered in different colours on July 6th. Email on July 10th saying they had been shipped. Tracking number given but when tried says ‘not found’
After writing the review the items were delivered the next day. Thank you.
16 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Poor customer service and dishonesty
I am still waiting for my order to arrive. I have emailed you at the email address you have given other people as a response to their negative reviews but no reply. Please reply to my email with a specific confirmation my order has been processed and a date you will deliver. Your company presents as a UK-based company but other reviewers are indicating their item comes from China. Which is it?
RESPONSE TO REPLY: Your reply was obviously an AI generated. It failed to note that in my original review, I said I had already emailed you on that address.
16 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The item I ordered was exactly as shown…
The item I ordered was exactly as shown - came quickly and it made me happy to want to order from this company again!
10 January 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Fine dress but very slow in coming.
10 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for keeping you waiting for so long.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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