Daria from customer service helped answer my question quickly thankyou . I only gave 4 stars just because of withdrawal can be rather long 12 hrs . Everything else on this site im pleased with plenty... See more
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Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.
Company replied
Went on live chat spoke to James regards withdrawal very quick response and helpful thank you james
Company replied
Amazing site with high payouts been going for years always good.when deciding where to play choose this one trust me you wont be dissapointed review from jameel
Company replied
Company details
Rosy Bingo
Written by the company
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@rosybingo.com
- rosybingo.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid they don't pay out winnings
Won £70 which I withdrew but have not sent me the money I won. Wanted confirmation of my address by utility bill & driving licence which I sent. They replied cant accept utility bill as its a screenshot (from am email as that's the way most utility bills get sent these days) couldn't accept screenshot so I had to download and sent via One drive. Now they can't accept that as it needs to be a JPG file or pdf. No idea how I'm suppose to do that so can't send it and am highly unlikely to get my winnings. AVOID ROSY BINGO they just take your money amd do t pay out winnings!!!!
25 October 2024
Unprompted review
Reply from Rosy Bingo
Hi Tracy,
Thank you for reaching out, and we're very sorry for the frustration with the document upload process. We know it can be tricky, especially with the specific formats required for security purposes. If it helps, we'd be happy to guide you through how to attach the PDF or JPG document to an email —just let our support team know, and they'll walk you through it step-by-step. We want to make sure you receive your winnings, and we’re here to help get this sorted as quickly as possible!
Best,
Rosy Bingo
Teresa was very helpfull in explaining…
Teresa was very helpfull in explaining how I receive my winnings
20 October 2024
Unprompted review
Reply from Rosy Bingo
Hi Kath,
Thank you for your lovely feedback! We're so glad Teresa could help clarify the process for receiving your winnings. If you need anything else, feel free to reach out! 😊
Regards,
The Rosy Bingo Team
The problem was resolved with out any…
The problem was resolved with out any fuss and very polite
10 October 2024
Unprompted review
Reply from Rosy Bingo
Hi Irene,
Thank you for your kind words! We're glad to hear your issue was resolved smoothly and politely. If you ever need help again, don’t hesitate to reach out!
Best regards,
Rosy Bingo
I deposited £10
I deposited £10, got 100 free spins and £30 bonus bingo. Got 2 full houses on the bingo which meant I'd played my bonus wages. So with my winnings I played on the slots and won £900. I actually can't believe it I've never won anything. Texted the live chat and they were amazing, Patrick helped me so much x
5 October 2024
Unprompted review
Reply from Rosy Bingo
Hi Joanne,
Wow, that’s fantastic! Congratulations on your big win! 🎉 We're thrilled to hear that you had such a great experience with Patrick and our live chat team. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your winnings! x
Best,
Rosy Bingo
Great customer service
Great customer service, chatted to a lady called Raluca, couldn't be more helpful and friendly
3 October 2024
Unprompted review
Reply from Rosy Bingo
Hi Richard,
Thank you so much for your kind words! We're thrilled to hear that Raluca was able to assist you and provide such a helpful and friendly experience. We'll be sure to pass on your compliments to her! If you ever need anything else, don’t hesitate to reach out. 😊
Best,
Rosy Bingo
Reply from Rosy Bingo
Hi Marie,
Thank you for your feedback! We’re glad to hear you find our casino and bingo offerings to be up to par. If you have any suggestions for how we can make your experience even better, feel free to share. Happy gaming! 😊
Best,
Rosy Bingo
Absolutely brilliant asset to the…
Absolutely brilliant asset to the customer service team.
Keep being you Patrick!
30 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Robyn,
Thank you for the awesome feedback! We’re so happy to hear Patrick has been such a brilliant help. We’ll be sure to share this with him—it’ll definitely make his day! 😊 Keep enjoying your time with us, and if you ever need anything, we’re here for you!
Best,
Rosy Bingo
Reply from Rosy Bingo
Hi Andrew,
Thank you for your feedback! We’re glad to hear that Patrick was helpful. If you need anything else or have more questions, feel free to reach out anytime. 😊
Best,
Rosy Bingo
Raluca was brilliant today
Raluca was brilliant today, thank you so much 🥰
29 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Adele,
Thank you for your kind words! We’re thrilled to hear that Raluca was brilliant in assisting you. We’ll make sure to pass along your thanks to her! If you need anything else, just let us know. 😊
Best,
Rosy Bingo
Games are all fixed everyone of them…
Games are all fixed everyone of them .get bonus get nothing lowest possible payout. Total scam
28 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Ronnie,
Thanks for your feedback! We're sorry you feel this way. Our games are regularly tested for fairness, and we'd love to help. Please reach out to our support team so we can look into this for you. We appreciate your review!
Best,
Rosy Bingo
Dont listen to fake reviews
Dont listen to fake reviews! They absolutely scam , playing there for 6 month , didnt even win one free spin rounds 😂
27 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Shahrokh,
Hey there! We're sorry to hear you feel this way. We assure you, everything is fair and random, but we understand how frustrating a dry spell can be! If you have any concerns, feel free to reach out to our support team—we're here to help! 😊
Best,
Rosy Bingo
Reply from Rosy Bingo
Hi Sarah,
We’re really sorry to hear you didn’t have a good experience with us. Your feedback is important, and we’d love to help fix the issue. Please reach out to our 24/7 Customer Support team, and we’ll do our best to make things right.
Thanks for sharing,
Rosy Bingo
Great customer service thank you James
Great customer service thank you James
13 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Margaret,
Thank you for your feedback! We’re glad to hear you had a great experience with our customer service. We’ll make sure to pass along your thanks to James. If you need anything else, we’re here to help!
Best regards,
Rosy Bingo
Do not use rosy bingo because they like…
Do not use rosy bingo because they like to take your money, but when you win they don't like to give it back, I put 15 pounds into withdrawal at 2.30 today and still haven't received it.. never known anything like this on another other app...
7 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Nicola,
We’re sorry to hear about the delay with your withdrawal. This isn’t the experience we aim to provide. Please reach out to our support team so we can look into this issue for you and ensure it's resolved promptly. We appreciate your patience and feedback.
Best regards,
Rosy Bingo
Deposited £20 won nearly £400 straight…
Deposited £20 won nearly £400 straight away withdrew and every thing seems perfect anything goes wrong I’ll update !
7 September 2024
Unprompted review
Reply from Rosy Bingo
Hi,
Thank you for sharing your positive experience! We’re thrilled to hear everything went smoothly with your deposit and withdrawal. If you have any issues or need further assistance, please don’t hesitate to reach out. Enjoy your winnings!
Best regards,
Rosy Bingo
Very helpful
Patrick was able to fully help me with my query this eveing
5 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Siohbian,
Thank you for letting us know! We’re glad to hear that Patrick was able to fully assist you with your query this evening. If you have any more questions or need further help, we’re here for you!
Best regards,
Rosy Bingo
On my first deposit I won a good amount…
On my first deposit I won a good amount so submitted a withdrawal request. The next day I contacted customer support to see how long the process would take, I got a response instantly from a lovely lady named Terreca that was very helpful & assured me that my winnings would be in my bank that same day :)
3 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Donna,
Thank you for sharing your experience! We’re thrilled to hear that Terreca provided you with such prompt and reassuring support. It’s wonderful to know that your winnings were processed quickly and to your satisfaction.
If you need any further assistance or have more questions in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Rosy Bingo
Theresa was a great help and very…
Theresa was a great help and very polite and quick to reply
3 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Annona,
Thank you for the great feedback! We’re delighted to hear that Savannah provided you with quick and efficient answers on live chat. We’ll be sure to pass along your praise to her.
If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
Rosy Bingo
Super customer service
Savannahs on live chat was excellent and provided me with answers to my question very quickly with no fuss
2 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Linda,
Thank you for the great feedback! We’re delighted to hear that Savannah provided you with quick and efficient answers on live chat. We’ll be sure to pass along your praise to her.
If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
Rosy Bingo
Great site been with them for years
Great site been with them for years, could do with a few more wins ! But couldn’t we all 🤣 but easy to navigate the rooms and customer service always on point to sort any issues
1 September 2024
Unprompted review
Reply from Rosy Bingo
Hi Sara,
Thank you for your long-standing support and for your great feedback! We’re glad to hear that you find our site easy to navigate and that our customer service team is consistently on point.
We understand the desire for more wins—here’s to hoping for some lucky breaks in the future! If you ever need any assistance or have suggestions, we’re always here to help.
Best of luck and happy gaming! 🎉
Best regards,
Rosy Bingo
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