Daria from customer service helped answer my question quickly thankyou . I only gave 4 stars just because of withdrawal can be rather long 12 hrs . Everything else on this site im pleased with plenty... See more
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Review summary
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Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.
Company replied
Went on live chat spoke to James regards withdrawal very quick response and helpful thank you james
Company replied
Amazing site with high payouts been going for years always good.when deciding where to play choose this one trust me you wont be dissapointed review from jameel
Company replied
Company details
Rosy Bingo
Written by the company
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@rosybingo.com
- rosybingo.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service from Rachel
Brilliant customer service from Rachel. She has the patience of a saint. I have played this site over many years and have always loved the games. Great variety. It's also brilliant when you win. Good luck to future customers.
30 August 2024
Unprompted review
Reply from Rosy Bingo
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that Rachel provided you with exceptional service and that you’ve enjoyed our games over the years. We truly appreciate your continued support and positive feedback.
If you ever need any assistance or have more questions, feel free to reach out. Best of luck, and we hope you continue to have great experiences with us!
Best regards,
Rosy Bingo
Reply from Rosy Bingo
Hi Iain,
Thank you for your feedback! We’re glad to hear you found our service great and helpful. If you have any more questions or need assistance in the future, don’t hesitate to reach out.
Best regards,
Rosy Bingo
Patrick was very helpful and…
Patrick was very helpful and communication was super quick and efficient. Thank you Patrick for making me feel welcome as a new customer
29 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Nicola,
Thank you for your lovely feedback! We’re thrilled to hear that Patrick made you feel welcome and provided quick and efficient assistance. We’ll be sure to let him know how much you appreciated his help.
If you need anything else as you settle in, don’t hesitate to reach out. We’re here to ensure you have a great experience!
Best regards,
Rosy Bingo
Just joined rosy PATRICK helped me…
Just joined rosy PATRICK helped me understand how bonuses and wagering meant great feedback of him thanks 😊
29 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Caroline,
Welcome to Rosy! We’re so glad to hear that Patrick was able to help you understand the bonuses and wagering requirements. Your positive feedback means a lot to us, and we’ll be sure to pass it along to him.
If you have any more questions or need further assistance, feel free to reach out. Enjoy your time with us!
Best regards,
Rosy Bingo
I got thru straight away and the lady…
I got thru straight away and the lady Theresa that dealt with me was really quick and helpful
28 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Lynn,
Thank you for your feedback! We’re delighted to hear that you were able to get through quickly and that Theresa was so helpful. If you need any further assistance, just let us know!
Best,
Rosy Bingo
It was so easy and quick to resolve my…
It was so easy and quick to resolve my problem, just go to chat and you can speak to a real person and not a computer in seconds, brilliant. Thank you to paul
28 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Kathryn,
Thank you for your kind words! We’re glad to hear that resolving your issue was quick and easy. It’s great to know that Paul was able to assist you so efficiently. If you need anything else, we’re here to help!
Best,
Rosy Bingo
Brilliant Bingo Site
Brilliant Bingo site .. only been a member for a few months and really enjoying it.
Bingo rooms are easy to navigate and buy tickets. Lots of slots to choose from and a search button if you can’t find your favourite games.
Had my first withdrawal today assisted by the lovely Teresa in live chat, she was very helpful and helped me upload documents in PDF format for Verification.
Would highly recommend Rosy Bingo
27 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Lynn,
Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying the site and finding it easy to navigate. It’s great to know that Teresa was able to assist you with your withdrawal and document verification. If you need any more help or have any questions, don’t hesitate to reach out!
Best,
Rosy Bingo
Reply from Rosy Bingo
Hi Rachel,
Thank you for your kind words! We're glad Teresa could assist you. If you need any more help, feel free to reach out!
Best,
Rosy Bingo
Reply from Rosy Bingo
Hi Reece,
Thank you for the great feedback! We’re delighted to hear you found our service fast and efficient. If you need anything else, just let us know!
Best,
Rosy Bingo
Amazing site.
Amazing site.
Honestly one of the best ones I’ve played on. Great bingo rooms and amazing prizes. I deposited £10 got my initial bonus and after wagering requirements I had £217 cash balance. The customer service is very fast and always helps resolve any queries. Great site, will continue using.
21 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Anna,
Thank you so much for your fantastic review! We're thrilled to hear that you’re enjoying the bingo rooms and prizes. It’s great to know that our customer service team has been able to assist you quickly. We’re glad you had such a positive experience, and we look forward to having you continue playing with us!
Best,
Rosy Bingo
They ask for an awful lot of information…
They ask for an awful lot of information, which was frustrating and I can see why they need it but seems too much. Jessica , Theresa and Rachel helped me out, I almost gave up joining . How good it will be, I don't know yet. We will see if I ever win .!
15 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Patricia,
Thank you for sharing your experience. We understand that providing information can be frustrating, but it’s all part of ensuring a secure and smooth process. We’re glad Jessica, Theresa, and Rachel were able to assist you through it. We hope you enjoy the site and wish you the best of luck with your games! If you need any more help, we’re here for you.
Best,
Rosy Bingo
Closed my account
Closed my account! 1 player won 8 times in a row! Always happy for players winning but very frustrating when its the same player over and over again! The CMs are also very rude to players! Plus never received my bonus after signing up!
11 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Elizabeth,
Thanks for your feedback. We’re sorry to hear about your experience. All wins are random, but we understand your frustration. Apologies for the issues with the moderators and the missing bonus. If you need assistance, please reach out to our 24/7 support team—they’ll be happy to add the missing bonus for you.
Best regards,
Rosy Bingo
Best site I’ve used for slots
Best site I’ve used for slots. Team are so helpful and friendly also and withdrawals are always super fast. Rachel from the team was super friendly also. Thanks guys x
2 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Chloe,
Thank you so much for the fantastic review! We’re thrilled to hear that you’re enjoying the slots and finding our team, especially Rachel, to be friendly and helpful. It’s great to know that our fast withdrawals are meeting your expectations. If you need anything else, just let us know!
Thanks again and happy gaming!
Best,
Rosy Bingo
Bonuses weren't added
Bonuses weren't added, Quick chat and Patrick sorted my problem straight away 👌🏼
1 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Sarah,
Thank you for letting us know! We’re glad to hear that Patrick was able to sort out the issue with your bonuses quickly. If you have any more questions or need further assistance, don’t hesitate to reach out.
Thanks again!
Best,
Rosy Bingo
Been on this site for years now never…
Been on this site for years now never banked a penny. Dead spins constantly and when you finally get a bonus you win a couple of £. Won’t be wasting another penny on here or there sister sites.
1 August 2024
Unprompted review
Reply from Rosy Bingo
Hi Lisa,
Thanks for sharing your feedback. We're sorry to hear about your experience and understand your frustration. Please feel free to reach out to our customer support team if you'd like to discuss this further. We’re here to help and always looking for ways to improve.
Best wishes,
Rosy Bingo
Teresa straightaway sorted my issue
Teresa straightaway sorted my issue
Thankyou very much
28 July 2024
Unprompted review
Reply from Rosy Bingo
Hi Teresa,
Thank you for your feedback! We’re glad to hear that Teresa resolved your issue quickly. We’ll be sure to pass on your thanks to her. If you need any more help, just let us know!
Best,
Rosy Bingo
Come back after a break and see that…
Come back after a break and see that you gone back like before just takes no wins no bonuses, no excitement in this site so ive self excluded for 5 years.save your money folks.
22 July 2024
Unprompted review
Reply from Rosy Bingo
Hi Candice,
Thank you for sharing your thoughts with us. We’re sorry to hear that your recent experience wasn’t as exciting as you’d hoped. Our games are based on chance, and we understand that can sometimes be frustrating.
We appreciate your decision to take a break and respect your choice to self-exclude. Your well-being is important to us, and we hope you find enjoyment in other activities during this time.
If you ever decide to return, our team will be here to help ensure you have the best experience possible. Thank you for giving us a try, and take care!
Best wishes,
Rosy Bingo
Absolute rubbish you might win a couple…
Absolute rubbish you might win a couple of quid when you first join but after that you got no chance its the same people winning all the time dont waste your money folks
21 July 2024
Unprompted review
Reply from Rosy Bingo
Hi Claire,
Thanks for sharing your thoughts. We're sorry to hear you're feeling this way. Our games are designed to be fair for all players, and winners are chosen randomly.
If you have any concerns, please reach out to our customer support team. We value your feedback and want to ensure you have a positive experience with us.
Best regards,
Rosy Bingo
As a lady of a certain age
As a lady of a certain age, let’s just say I’m not great with computers. Chatted with a couple of the live chat helpers as I was having problems. Not the site’s fault I might add. Rachel and Gael were especially helpful and patient guiding me through everything. 10/10. A great experience as so often people can get frustrated with a certain generation. Would recommend massively.
19 July 2024
Unprompted review
Reply from Rosy Bingo
Hi Joanne,
Thank you so much for your kind words! We're thrilled to hear that Rachel was able to assist you promptly. We strive to provide quick and helpful responses, and it's great to know we're meeting your expectations. If you need anything else, please don't hesitate to reach out.
Best regards,
Rosy Bingo
Excellent customer service
Spoke with Rachael, very helpful & informative, was a pleasure 😁
19 July 2024
Unprompted review
Reply from Rosy Bingo
Hi Shaughan,
Thank you so much for your kind words! We're thrilled to hear that Rachael was able to assist you promptly. We strive to provide quick and helpful responses, and it's great to know we're meeting your expectations. If you need anything else, please don't hesitate to reach out.
Best regards,
Rosy Bingo
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