RW4Y  Reviews 

616
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people are very happy with the product quality, noting that items like blinds and rooflights are effective, look good, and are easy to install. The overall experience, from ordering to the quality of the goods, is frequently described as excellent. However, some customers also noted issues with delivery, including unclear terms, missed deliveries, and broken courier links. There were instances where delivery was slow, and postage costs were considered high for small items, with some experiencing delays due to out-of-stock items and a lack of communication regarding delivery dates.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its excellent quality and good value... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and timely deliveries,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent and professional.... See more

Quality

People report positive experiences with quality, consistently praising the excellent standard of products... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more

Company replied

Rated 5 out of 5 stars

We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolv... See more

Company replied

Rated 5 out of 5 stars

My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to... See more

Company replied

Rated 5 out of 5 stars

Blind was delivered on the date expected. Am very happy with the blind, it looks good (nice green colour) and is effective in blocking the heat. Everything listed in the fitting instructions leafle... See more

Company replied


Company details

  1. Home Improvement Store
  2. Ladder Supplier
  3. Roofing Supply Store
  4. Window Supplier

Written by the company

We supply roof windows, skylights, loft ladders and many more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

616 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(616)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A couple of tricky moments but well worth the effort

I liked the ordering process - just quote the number on the window frame and choose from the list of compatible-sized blinds, no measuring & estimating and hoping for the best. Not every blind fits your window size it seemed, which made the choice both harder and easier!
Delivery was faster than estimated, arrived after just a couple of days.
All the parts were in the boxes (I'd ordered two). Important to lay out all the bits as directed and carefully follow the instructions. The instructions were good but the lack of words (i.e. just diagrams) made a couple of critical stages quite tricky to work out - actually much easier than the diagram was trying to show - and a bit of careful thought enabled it to fit together well, and the second blind was therefore more straightforward & quicker to do based on the experience with the first one.
The end result looks really good and they operate smoothly (manual versions). Recommended.

13 September 2024
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Reply from RW4Y

Hi Mick, thank you for the great and detailed review. We're glad your blinds are up and working correctly!

Rated 3 out of 5 stars

The website was good but a little…..and the blinds were the same.

The website was good but a little frustrating when moving backwards and forwards between items. I eventually phoned and asked about my product and was told contradictory information to the web site on whether or not the swatch book included venetian blind samples. The web site says no, the company says yes. In the end I didn't buy the samples and decided to make a choice. The colour chosen was grey based on it not looking too grey. In reality the colour actually is closure to beige than grey and was exactly what I was looking for but this uncertainty was not good. ordering was simple and the plate on the window gave me the exact size of what i wanted.

The fitting for me was very fiddly and I couldn't help thinking that a little more thought in design would make it so much easier to post fit a set of venetian blinds. Lots of little screws and I personally hat having to drill into my new window frames to fit something like this. It would be far better to have the thing arrive as a made unit that just simple clicks into place. Instead there are lots of elements and various sizes of screws.

Once fitted the blinds look good but don't fully close as shown on the web site so the bottom 6 inches is loose. This being said they do the job we wanted so we didn't complain but there is no way of tightening the blind so that all leaves close tight.

5 July 2024
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Reply from RW4Y

Hi John, thank you for taking the time to leave such a detailed review. Thanks to your comments we will be making changes to the website and how we advertise our blind colours and swatch book.
In regards to the fitting of your blind, I have just sent you an email as the blind should fit close to the window, not be loose, so we should be able to resolve this issue for you. Thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered two fakro skylights, at a very good price. I got a call from the delivery company to arrange a convenient time and the items arrived very quickly and in perfect condition. I am very pleased with the skylights and they look fantastic in our new kitchen extension.

2 September 2024
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Reply from RW4Y

Hello, thank you for taking the time to leave this great review. We're glad our skylights are just what you wanted.

Rated 5 out of 5 stars

Great blinds

I messaged the company to ask if a certain blind would fit my window. When that was confirmed, I ordered the blind. Setting it up was easy and it was amazing fit. I highly recommend them.

15 August 2024
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Reply from RW4Y

Hi Odinn, thank you for the lovely review. We're glad you found the blinds useful and easy to install.

Rated 5 out of 5 stars

Good service

Part delivered as expected, helped by sending me the engineering schematic to ensure I got the right part.

13 August 2024
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Reply from RW4Y

Hi, thank you for leaving this great review. We're happy we were able to get you the part you needed.

Rated 5 out of 5 stars

Good product good service

Easy to select the correct blinds, quick delivery, easy install, does the job

11 August 2024
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Reply from RW4Y

Hi Andy, thank you for leaving a review! I'm glad you like the blinds!

Rated 1 out of 5 stars
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Reply from RW4Y

Hi Phil, thank you for leaving a review. We are sorry that you are very unhappy with our service however from your order I can see that you ordered a spare part. Spare parts are not kept in stock and therefore are on a 15-20 working day delivery time. I can see that the product was supplied in this time frame however we do get this is a long time for an item so I will see if we can get more spare parts in stock. In terms of prices, this is set by production and shipping costs but we are always looking at ways we can make it more affordable but still have just as good service.

We have taken your feedback on board and are always looking for ways to improve. Thank you

Rated 5 out of 5 stars

Job well done.

The standard of finish was very good. The staff were friendly.
They were clean and tidy throughout the whole installation.

19 July 2024
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Reply from RW4Y

Hi Ciaran, thank you for taking the time to leave such a lovely review! We are so glad you are pleased with the service as a whole.

Rated 5 out of 5 stars

Helps keep the heat in during winter.

This is my second Fakro roof blind, the first one is on the sunny side of the roof and does a great job of blocking out the sun on a hot day, and not getting woken up at the first light of dawn.
I've also noticed that when you get a frost covering the roof, if you leave the blind down you get frost on the outside of the glass as well, if you leave the blind up you get no frost on the glass. So the blinds definitely help keep the heat in the house.
Based on this I brought another blind for the other side of the roof on the adjoining landing. Every little bit will help with winter fuel bills.
Blind installed easily and with a perfect fit.

23 July 2024
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Reply from RW4Y

Thank you Stuart for this great review. I'm glad our blinds are serving you well and are easy to install.

Rated 5 out of 5 stars

Excellent service

Excellent service right through from the technical/sales helpline to the delivery. Purchased 4 Fakro windows with obscure glass.

17 July 2024
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Reply from RW4Y

Thank you Ann for the great feedback. It's great to hear you had a positive experience.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, great communication, competitive price and speedy delivery.

30 June 2024
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Reply from RW4Y

Thankyou for the great review, your feedback is important to us.

Rated 5 out of 5 stars

amazing experience

amazing experience, website easy to navigate, quick delivery, stunning quality window, easy installation. worth every penny, very happy!

20 June 2024
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Reply from RW4Y

Thankyou for the great review, your feedback is important to us.

Rated 4 out of 5 stars

Very good service

Very good service. Product arrived damaged but was replaced with minimum fuss and quickly.

14 June 2024
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Reply from RW4Y

Hello, thank you for your great review! We're sorry it arrived damaged and completely understand the annoyance! We have flagged this with the courier company.

Rated 5 out of 5 stars

Great customer service

Fast delivery and great customer service - an item was damaged in transit and they arranged a replacement straight away so work wasn't delayed!

13 June 2024
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Reply from RW4Y

Thank you for the lovely review! We're glad we could everything sorted for you.

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