Rockt Science Repairs 

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Rated 5 out of 5 stars

My phone speakers were both damaged but thankfully they were replaced and now all is well! Friendly and trustworthy. Job done well and promptly. Would definitely recommend.

Rated 5 out of 5 stars

What an absolute gem of a business. I needed battery replacement for my company phone. The communication and attention to detail has been amazing. Will makes it so easy and fast, I can see why they a... See more

Rated 5 out of 5 stars

My macbook pro had some keyboard issues. Probably water damage. Will was easy to contact and quick to respond. The quote for the repair was very competitive and th repair was carried out within... See more

Rated 5 out of 5 stars

I couldn’t recommend this company more. Will was fantastic, I can’t believe he managed to salvage my iPhone after severe water damage, I’m still convinced that some kind of magic was involved! Thank y... See more

Company details

  1. Electrical Repair Shop

Information provided by various external sources

Smartphone, tablet, PC and Laptop repairs, sales and servicing.


Contact info

All reviews

(58)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Top notch!

Will is reliable, friendly and gets the job done quickly and for a fair price. Was able to help out with both an iPhone and Mac. Wouldn’t hesitate to use again!

9 August 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased. Speedy service, good price and the repair has been made to my complete satisfaction. Will was pleasant and helpful and I would be happy to use this company again should I need any more repairs.

4 June 2020
Unprompted review
Rated 5 out of 5 stars

Great Local Service

Great service - local, knowledgeable and well priced. My broken screens were repaired quickly and with great quality of workmanship.

4 June 2020
Unprompted review
Rated 5 out of 5 stars

Great fast service

Will fixed my iPhone screen next day at a very reasonable price. Kept me informed and updated. I would highly recommend his service and will pass his details on to friends and neighbours.

29 May 2020
Unprompted review
Rated 5 out of 5 stars

Cracked screen iPhone

I’ve checked online to see who was available to replace a cracked screen on my iPhone. The service was second to none, and the screen replaced superb quick. Thank you and I would recommend to my friends and family

29 April 2020
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, fixed my phone within the time frame agreed and was very clear with communication. Would highly recommend. Rgds Adrian

26 March 2020
Unprompted review
Rated 5 out of 5 stars

Efficient, vfm service by appointment!

Extremely efficient service from the first moment of contact, prompt communication and value for money - by appointment! Easy access, no parking problems and on my doorstep too!
Many thanks once again Will, I'll have no hesitation in recommending you to friends and colleagues! Top work!

3 February 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Will did a great job fixing a new battery for my iPhone. Would highly recommend rockt science repairs.

13 January 2020
Unprompted review
Rated 5 out of 5 stars

Smashing service for my smashed phone

Will fixed my smashed iPhone 7 Plus screen and he has done a great job and even added an extra screen protector as well to help prevent further mishaps. He was very quick with his repair and I have had a much better service from him than the bigger businesses in the area.
Would definitely recommend!

11 January 2020
Unprompted review
Rated 5 out of 5 stars

Perfect job.

Great service, so quick, super reliable and fixed my phone perfectly. Would recommend.
Thanks Rocktman

12 December 2019
Unprompted review
Rockt Science Repairs logo

Reply from Rockt Science Repairs

Thanks Ed!

Rated 5 out of 5 stars

Fast, and well priced and local

My macbook pro had some keyboard issues. Probably water damage.
Will was easy to contact and quick to respond.
The quote for the repair was very competitive and th repair was carried out within a few days.
Delivery and collection to his premises was also very straightforward.
Good to be able to use local businesses.
Gary Morton

13 July 2019
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend this company more

I couldn’t recommend this company more. Will was fantastic, I can’t believe he managed to salvage my iPhone after severe water damage, I’m still convinced that some kind of magic was involved! Thank you so much, Rockt Science 👍👏🙏

26 June 2019
Unprompted review
Rated 1 out of 5 stars

A great let-down

I was attracted to this company by the excellent reviews it has received, and I am sure they are well deserved. However, my personal experience has been in complete contrast to those.

Will was very attentive throughout the process of repairing the broken screen on my granddaughter's Honor 10. He was informed about the broken screen and the fingerprint sensor not working from the outset. But he accepted the job and I was happy that he did because I much prefer to deal with a local company than send the phone into the void where anything can happen, and often does.

Things started to go wrong from the outset when the phone wouldn't restart after the replacement screen was fitted. For reasons i don't fully understand, this led to the replacement of the battery, which was working perfectly well previously, and for which I was charged. The phone was returned in a poor cosmetic state with adhesive around the display. I was told the fingerprint sensor still wasn't working but otherwise it was fine

It wasn't. In fact, it doesn't work at all. I can't get past the initial screen because it seems the touch-disable feature has been enabled and can't be disabled. I can't switch it off, and am unable to reboot it. So, as it is, it is completely useless.

I have asked Will twice to refund the £103 I paid for the "repair" but all I have had is a single response suggesting some things that I had already tried and do not work. Will has been informed of this, but hasn't responded. I am still waiting for my refund.

You can take from this what you will. I am sure the other reviewers were very happy with the service they got and that's great. I am not at all happy; quite the opposite. If there were so many known issues with the phone, as Will has tried to explain to me, then I don't understand why he undertook the repair in the first place.

You can use him in future if you wish. I certainly won't.

Update: after several days and emails Will has resolved the problem with the touch screen, which apparently was due to the screen and case parting company because of the weak adhesive used to hold them together. The fingerprint sensor is still non-functional.

Updated update: I can't remove the SIM tray. This appears to have glued in place along with the screen and the back. The whole thing is a total mess and the phone is useless. I have advised Will of this, but he denies responsibility. So he leaves me no option but to pursue court action. I have photos of the phone if anyone is interested.

15 June 2019
Unprompted review
Rockt Science Repairs logo

Reply from Rockt Science Repairs

Dear John,

Please refer to email responses to you dated; 15 June 2019 and 17 June 2019 in reference to the resolution of the issues you've been having with the aforementioned device.

I hope that I can resolve these issues soon.

Will @ Rockt Science Repairs

UPDATE: 27/6/19.

Dear John,

In my professional opinion, I have done everything I can to rectify the issues that were presented to me when I quoted you for this job, but there are clearly further underlying issues that I was not aware of.

In the many years of operating Rockt Science Repairs I have always strived to ensure that every customer is 100% satisfied and my numerous excellent reviews across multiple platforms clearly illustrate this.

However, in the interest of saving us both from any further stress or time wasted, I have refunded you the £103 from the original invoice and, as a gesture of goodwill, compensated an additional £47, making a total of £150, as requested in your email dated27th June 2019. This has been transferred to your bank account.

This, in my opinion, resolves the issue entirely, I will close your ticket as resolved and I expect no further contact from you.

Will,
Rockt Science.

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