Easy to order took a while to arrive. No instructions with parcel,but 3 keys. Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through. Like the compact design folded... See more
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ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Contact info
Goethestr. 11e, 15234, Frankfurt , Germany
- service@rockbrossport.co.uk
- rockbrossport.co.uk
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Very pleased with quality and size…
Very pleased with quality size everything
Described correctly and
Delivered when stated
Great product good price
Value for money
The saddle is great
The saddle is great. Very comfortable and as a new rider I was able to go at least three times further than before without getting sore. I like the handle on the back for lifting the bike. The delivery time was quite long I was quoted 5-7 days but it took about 11 days. There was a bank holiday to contend with but the delay seemed to be on the originator end as it took days to even start the journey from China to the uk. Once in this country it only took 2 days to get to me.
Oakley Competition
Easy website, quick delivery, great product, I’ve been using ‘Overpriced Oakley’ for years yes they’re great but when you can have RockBros for a fraction of the cost it’s a no brainer, definitely would buy more from them.
Very good value Sold Secure Gold…
Very good value Sold Secure Gold folding lock. Easy to use with a carrier that fits easily on my bike rack.
Quick delivery.
Childs helmet was great quality and a…
Childs helmet was great quality and a brilliant gift for my grandson
Good choice of products
Good choice of products. Good value. Website is easy to use.
Purchased tail back light
Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....

Reply from Rockbrossport
Absolutely abysmal customer service
Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.
The whole returns system that depends on emailing is ridiculous and outdated.
I have returned my item, it's been delivered and still no refund.
Avoid this company.

Reply from Rockbrossport
Men's lightweight padded tights
Bought men's lightweight padded cycling tights for the spring/summer. Size (small) exactly as size guide chart and fit really well. Seriously lightweight.
Livia sorted my issue and quickly sent…
Livia sorted my issue and quickly sent a replacement, it arrived and works perfectly, thanks
Order failed at first use
Order failed at first use, no response from customer service

Reply from Rockbrossport
Still haven’t received the product
Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to review the order, that I still haven’t received. Not a great experience considering the price of the product.

Reply from Rockbrossport
Easy to order & immediate email…
Easy to order & immediate email confirmation; scheduled delivery details and updates received.
Torque Wrench arrived as expected. Quality product, easy to use.
Great service & experience from start to finish as on previous occasions.
Great cycling glasses
Great cycling glasses, style and lenses are awesome, these are well worth the money, price, delivery, brilliant.
Can recommend 👏
Sold secure folding bike lock
I have purchased cycling items from rockbros before and trust the quality.
Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exactly 💯
Easy to order took a while to arrive.
Easy to order took a while to arrive.
No instructions with parcel,but 3 keys.
Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through.
Like the compact design folded and gives a good expansion unfolded so not having to do gymnastics to fit frame onto bike rack.
Have panniers so havnt needed to use big cable ties supplied to fit to bike
Very frustrating
Very frustrating. I received the bags and few hours later followed the procedure to return them and have not gotten any response from the company. Sent 8 emails. Its a fake company please don’t buy anything from this shop as
Its a scam and you will lose your money.

Reply from Rockbrossport
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