Rockbrossport Reviews 

376
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, past reviewers consistently had a great experience with this company. Active customers frequently praise the products for their impressive quality, thoughtful design, and comfortable fit that makes daily cycling much more enjoyable. Many loyal consumers also emphasize the exceptionally helpful customer support and fast shipping times that get orders safely delivered right on schedule. However, some people mentioned occasional issues with unexpected delivery delays and packages arriving without all the necessary components or charging cables included. A few reviewers additionally noted difficulties regarding communication or experiencing slow responses when trying to reach out to the support team for assistance.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as mounts, locks, gloves,... See more

Quality

Customers consistently note positive experiences with quality, highlighting well-made gear, durable... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers praising fast shipping times and... See more

Order

Consumers find order experiences to be varied, as many reviewers appreciated the fast delivery and good... See more

Customer service

People report positive experiences with customer service, highlighting prompt replacements for missing items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... See more

Rated 4 out of 5 stars

I purchased a pair of cycling glasses for my husband but unfortunately they were too big and dropped off when he leant forward. I contacted Rockbros sport for a refund. They got back to me quickly wit... See more

Rated 5 out of 5 stars

I ordered a Sold Secure Gold Folding Bike Lock. Received regular updates during transfer, arrived in perfect condition. The lock itself is of high quality, more versatile and easier to use than my U-l... See more

Rated 5 out of 5 stars

Ordered summer fingerless gloves, Delivery was really fast. Ordered XXL, I normally wear XL specialised gloves and the XXL fitted perfectly. Really good quality, stretchy with padded areas. Fantasti... See more


Company details

  1. Bicycle Store
  2. also in
  3. Bike Accessories Store

Written by the company

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Contact info

4.2

Great

TrustScore 4 out of 5

376 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(376)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good company to deal with

I have purchased several items from Rockbrossport and they have been good quality and value for money. The staff are really helpful and communication is great.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Found what I needed and not a knock…

Found what I needed and not a knock off, Got a bonus little off as new customer. ( Only new as used in past but was through shops not online)
Heavy weight rear MTB rack that holds twice the weight of imitations
Price was average (in today's world really no complaints though honestly i'd have preferred a little cheaper like used to be) but worth it as exactly as sold, describled and very quick delivery.
Tested thoroughly and it actually holds the weight.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Rockbros Saddle Bag

I needed a bike part replacing to my saddle bag because my bike was stolen. As the part was not available on the website, with a few emails back and forth to Rockbros they were able to find me the part to replace the one stolen.

Service was quick, polite and helpful.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product and excellent communications

I ordered some cycle mirrors from this company and when they came there was one part of the order that was incorrect, I contacted them, they responded within a day and were very helpful and easy to communicate with, they issue a return free of charge and a correct part sent out. The parts were of a great quality and at the right price, definitely will always use this company when I need something that they have, would highly recommend to anyone

28 September 2026
Unprompted review
Rated 5 out of 5 stars

top quality, well designed, good service

I ordered a Sold Secure Gold Folding Bike Lock. Received regular updates during transfer, arrived in perfect condition. The lock itself is of high quality, more versatile and easier to use than my U-lock. The lock can be mounted on the bike frame bottle holder screws, compatible, well thought out design.  Happy customer.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

i own 4 rockbross rear lights

i own 4 rockbross rear lights. had a issue with one and they sent out a replacement which arrived in 2 days. they respond to emails promptly. great product and great customer service

22 September 2026
Unprompted review
Rated 3 out of 5 stars

Although this is a lovely looking…

Although this is a lovely looking product at a very cheap price which came promptly and well packed I could not get it to fit on the bars and ring. I have 3 bikes 2 drops 1 straight all with different widths and although I tried all configurations the bell would not ring when stable and not overtightened. I have a Spur bell (expensive) which works perfectly. I did not send it back as it was not economical to do so and I didn't have all the original packaging

20 September 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Dear Customer,

Thank you for pointing out the issue. We truly appreciate your feedback.

To help us confirm your order and the specific product model, please contact our after-sales service team at:

📧 service@rockbrossport.co.uk

Kindly include your order number and any relevant details or photos of the issue. Once we have this information, we will verify your order and work toward a resolution for you.

We appreciate your cooperation and look forward to assisting you.

Best regards,
Livia

Rated 2 out of 5 stars

What Is The Actual Size Of The Garments Being Purchased??

I was dissatisfied with the size of the product, as, I felt mislead about the size description of the item of clothing. When viewing the item in the first instance, for purchase, the size said it was a medium. But, when I received the item it had a label in it describing it as Chinese medium, European small. So, that was deceptive. It meant the item of clothing fitted more snug and therefore less comfortable. I couldn't be asked to through the returns process, due to the aggravation and delays.

2 September 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Dear Customer,

Thank you for reaching out regarding the sizing of our products.

Please note that some of our items are manufactured in our Asian factories, so the sizing is generally based on Asian sizes, with the corresponding European sizes also indicated for reference. We recommend checking the size chart on the product page carefully, which lists both measurements to help you find the best fit.

If you have received an item with a sizing issue, we would be happy to arrange an exchange for you. To proceed, please contact our after-sales team at:

📧 service@rockbrossport.co.uk

Please include your order number and details of the size issue, and our team will guide you through the exchange process.

We appreciate your cooperation and look forward to helping you resolve this.

Best regards,
Livia

Rated 3 out of 5 stars

Helmet was good but the visor does not…

Helmet was good but the visor does not react to sun light.

12 September 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hello,

Thank you for reaching out to us.

To ensure your request is handled promptly and accurately, please contact our dedicated after-sales service team via email at:

📧 service@rockbrossport.co.uk

In your email, kindly include your order number and a brief description of your issue or request so we can assist you more efficiently.

We appreciate your cooperation and look forward to helping you.

Best regards,
RockBros Service Team

Rated 1 out of 5 stars

Bought a pair of cycling shorts and…

Bought a pair of cycling shorts and they arrived just in a clear bag so it was obvious what I’d bought to anyone handling the package. The shorts were see through so I went through the process of returning which was horrendous. Took days for a reply and even longer to get a return address. Just hectic from start to finish. Not a good experience at all.

1 September 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Dear Leah Heath,

Thank you for reaching out and for your patience.

We would like to sincerely apologise for the delay in our reply. It may have been caused by our AI system automatically capturing keywords and generating an incomplete response, which resulted in this issue.

We are currently reviewing and adjusting our system to prevent similar problems from happening again.

We truly appreciate your understanding and cooperation. If you have any further questions or need assistance, please don't hesitate to reply to this email — our team will personally follow up with you.

Best regards,
RockBros Service Team

Rated 1 out of 5 stars

I do not know what is wrong with you…

I do not know what is wrong with you people but I sent you a lot of emails and you could not send me one back that is not the way you should be. I will shop with you people again as you can't reply back to me you will need to get this sorted

14 September 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Dear Mike Mahoney,

Thank you for reaching out to us.

We have searched our service inbox using your name, Mike Mahoney, but unfortunately we were unable to find any previous emails from you in our system. It is possible that your message may not have reached us successfully.

Could you please kindly resend your email to our after-sales service address:

📧 service@rockbrossport.co.uk

Alternatively, you can also reach us via the Live Chat option on our store website, which is often the fastest way to get in touch with our team.

Once we receive your message through either channel, we will be able to assist you promptly.

We appreciate your cooperation and look forward to hearing from you.

Best regards,
RockBros Service Team

Rated 5 out of 5 stars

summer fingerless gloves

Ordered summer fingerless gloves, Delivery was really fast. Ordered XXL, I normally wear XL specialised gloves and the XXL fitted perfectly.
Really good quality, stretchy with padded areas. Fantastic value, souch so I've ordered the autumn full finger gloves.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Rockbros 3-piece kids helmet

I bought the Rockbros 3-piece kids helmet set and was a bit hesitant because of the price, but it was absolutely worth every penny. The quality is great, it fits well, and gives me peace of mind knowing my child is protected. Delivery was reasonably fast too. Very happy with the purchase and would definitely recommend!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased

Items were missing on delivery, customer service replaced them straight away free of charge.
The pedals were great as well, very pleased.

1 September 2026
Unprompted review

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