Roches Hair Loss & Breast Care Reviews 

541
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that all the staff members are exceptionally welcoming, highly knowledgeable, and genuinely attentive to individual needs throughout the entire visit. Visitors often describe feeling completely at ease and deeply supported during sensitive appointments, noting the remarkable level of compassionate care provided. People also deeply appreciate the calm and comfortable atmosphere, which helps reduce stress and makes the overall environment feel very welcoming. Consumers consistently note that the products, including specialized wigs and post-mastectomy wear, are of excellent quality and offer a wonderful fit.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting an exceptionally welcoming and calming... See more

Product

Reviewers highlight positive aspects of product quality, praising the excellent choice and variety of wigs,... See more

Service

Clients share positive opinions on service, highlighting the exceptional care, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how welcoming and supportive the... See more

Customer service

People report positive experiences with customer service, noting that the staff is reliably efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 2nd visit but this time it’s for my prosthesis after my surgery so I got bras & swim wear which Sam helps me get what’s the right size for me & suits me the most. She knows really well of her job &... See more

Rated 5 out of 5 stars

I would highly recommend Roches. Very welcoming atmosphere. The fitting was done with care, patience and professionalism. I didn’t at any point feel rushed or uncomfortable. The staff are very kno... See more

Rated 5 out of 5 stars

I visited Roches to today to get a few hats, and a fringe & hair halo to wear with them. Andrea was really helpful, showing me a selection of hats that met my criteria & helping me fit them all on... See more

Rated 5 out of 5 stars

I had a wig adjustment appointment with Andrea, my second one. Since my last my hair has got much thinner during chemo and my colour is faded. Andrea found better colour matches and attached bigger cl... See more


Company details

  1. #1 of 15 best companies in Hair Product Store
  2. #1 of 3 best companies in Hair Replacement Service
  3. #2 of 27 best companies in Health and Beauty Shop
  4. #1 of 2 best companies in Lingerie Store
  5. #1 of 1 best companies in Skin Care Clinic
  6. #1 of 2 best companies in Wig Shop

Written by the company

Roches is a dedicated hair loss and breast care store specialising in the supply of the essential products required by those affected by hair loss caused by alopecia and cancer treatment; in addition to essential breast care products required after surgeries such as mastectomies, lumpectomies and reconstruction. At Roches, we supply premium wigs, hair pieces, hair refusion systems and custom pieces for all types of hair loss and hair thinning. Our scalp experts can meticulously analyse the scalp and advise specialist in store treatments or home care that can help calm the scalp, heal the scalp, and prepare it for hair regrowth. We are dedicated to providing our clients with the essentials to make them look and feel great. Our range of product offerings extends past the immediate requirements of wigs and breast prostheses to include: - Hair stimulating products to promote hair growth - Hair rebuilding and rebalancing products - Organic hair colouring - Holistic massage & facial treatments (suitable for cancer patients, by our certified therapist) - Organic, Vegan Friendly Skin Care products for dehydrated & damaged skin. Roches staff members have had their own alopecia, cancer & mastectomy surgery experiences, allowing them to truly understand your needs. Dedicated to Restoring your Confidence, since 1989.


Contact info

5.0

Excellent

TrustScore 5 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(541)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Having a prosthesis after my surgery

My 2nd visit but this time it’s for my prosthesis after my surgery so I got bras & swim wear which Sam helps me get what’s the right size for me & suits me the most. She knows really well of her job & expertise. Highly recommend the Roches, great services & staffs very friendly & accommodating.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Happiness

Roches means the world to me. Since the time I had cancer the experience the staff have with treating people is 💯. Can’t wait for my next visit.

Thank you for your kindness ❤️🎃

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Tks Sam

Ladies, it was my first time to use your expertise.... and often going in the front door is the most difficult part.
Sam made me completely at ease. She was empathetic and profoundly professional in equal amounts.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely kind lady

Lady was very informative, was very patient and gave very valuable information that we couldn't have known. She made the 1st experience so much better than could be imagined

9 October 2025
Unprompted review
Rated 5 out of 5 stars

I was not looking forward to getting…

I was not looking forward to getting fitted for mastectomy bras and a prosthesis, however I was made to feel at ease from the moment I walked in. Nothing was too much trouble for the staff and I came out of the shop a very happy bunny. I would certainly recommend Roches to other people living with cancer

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Hair / wig

The consultation was very helpful and gave good advice and insight on what I could do

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Compassionate, knowledgeable professionals.

I was dreading the thoughts of needing a wig. It's such a real worry of how you'll look in the world when going through treatment. Roches people are so kind, knowledgeable and reassuring. And they picked an amazing match for my hair. Thank you Roches.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

The staff are lovely people and so professional. They made me feel entirely comfortable and look amazing again. THe finished resultsare fantastic A very positive experience.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Katie , lovely young lady, answered all my questions and recommended products specifically suited to my needs.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Dominica is so lovely.

Dominica is so lovely.
Couldn't have been more helpful and it was just such a lovely positive experience.

Thank you.

18 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look