Roamwild Reviews 

Reply from Roamwild

Jul 9, 2026

Dear customer

We're sorry the experience wasn't a positive one overall.

On the feeder itself, we'd like to address a couple of points. Placing the new feeder exactly where the old one was and filling it with a mixed seed blend are unfortunately two of the most common reasons birds don't take to a new feeder. Our team provided clear advice on how to manage the transition, hanging the new feeder alongside the existing one, letting the old feeder run down naturally, and using 100% sunflower hearts rather than mixed seed.

We're sorry this advice wasn't followed, as in our experience it makes a significant difference and works for the vast majority of our customers. Seven days without implementing these steps is unfortunately not long enough to draw a fair conclusion about the feeder's performance. We have sold over a million units across the UK and USA and the feeder works exceptionally well when the transition is managed correctly when required, we're sorry you didn't get to experience that.

On the returns process, our returns procedure is entirely standard and no different to the vast majority of online retailers, requesting a return, arranging postage and waiting for a refund to be processed is how returns work across the industry, from large retailers to small businesses. We're sorry the courier collection failed on two occasions, that is frustrating and entirely outside of our control. We're glad the courier charge was refunded promptly and that your return was processed within our stated 15 working day timeframe.

We would also note that we accepted the return of a used feeder, which is outside our standard policy, due to the unprecedented demand we were experiencing meaning the feeder could be put to good use immediately.

Regarding the Squirrel Buster, we're glad you've found something that works for your garden. We would note that comparable models typically retail at significantly higher prices than our feeder, require regular manual adjustment to the sensitivity settings, and do not offer protection against large birds such as jackdaws, which was your original reason for purchasing. Our feeder handles all of these challenges in one solution when set up correctly.

Kind regards,
The Roamwild Team

Reply from Roamwild

Jul 9, 2026

Dear L All

We're sorry to hear about the damage to your feeder.

When you contacted us, our team reviewed the situation and identified that the feeder had not been hung in accordance with the instructions, specifically that it was too close to a vertical surface the squirrel was able to use as a platform. This is important because when a squirrel can brace itself against a nearby branch, fence, wall or pole, it can apply sustained pressure to the feeder without triggering the weight-activated mechanism, which allows it to gnaw at the plastic over time. When hung correctly with at least 45cm of clearance in all directions, squirrels cannot maintain the stability needed to do this, a lot of effort for very little reward means they quickly give up and move on.

We want to be clear that we were not being dismissive, we were providing an honest explanation of why the damage occurred and how to prevent it happening again. This is not something we see when feeders are correctly positioned.

As the damage was a result of the hanging position rather than a product fault, we were not in a position to offer a free replacement. However we did offer the replacement top and tube components at a reduced price as a goodwill gesture to help get the feeder back into use as cost effectively as possible.

Our PestOff range has sold over a million units across the UK and USA, has been independently recommended by the Telegraph and has received thousands of five-star reviews. When hung correctly it is genuinely squirrel-proof and we're sorry the experience in this instance didn't reflect that.

Kind regards,
The Roamwild Team

Reply from Roamwild

Jul 6, 2026

Dear Joyce

Thank you for your feedback and we're glad to hear you're happy with the products.

We're sorry your first delivery experienced issues on its way to you. When a parcel is returned due to incorrect paperwork, this is a customs and courier administration issue that is unfortunately outside of our direct control once the parcel is with Royal Mail. We're sorry for the frustration and delay this caused.

Regarding your offer to pay for faster redelivery, we do understand this was frustrating. The options available to us for redelivery are determined by the courier services we have access to for your delivery region, and we're sorry we weren't able to offer a faster alternative on this occasion. We can assure you this was not a case of not wanting the inconvenience, our team always wants to find the best possible resolution for our customers.

On the point about our shipping options, we do take this feedback on board. Royal Mail is our primary carrier and serves the vast majority of our international customers well. We are always looking at ways to improve our logistics and the feedback from customers in different regions is genuinely useful as we develop our shipping options going forward.

We're sorry the experience around delivery didn't match the quality of the products. We hope you and your birds, starlings included, continue to enjoy the feeders.

Kind regards,
The Roamwild Team

Reply from Roamwild

Updated Jul 6, 2026

Dear Rob

We're sorry to hear you've been having issues with one side of the feeder mechanism. We'd genuinely like to help resolve this.

We'd like to address your point about our customer service. When you first contacted us, asking for a photo of the hanging position is standard practice as it is the most common cause of mechanism issues, we ask every customer this regardless of whether squirrels have been mentioned, as positioning affects how the ports open and close. We're sorry if the squirrel reference in our response felt irrelevant to your situation, it was part of our standard guidance rather than an assumption about your specific garden.

Having read your review, we believe we may have identified what is causing the mechanism to jam. You mention using suet pellets, and we are currently experiencing very hot weather. High temperatures cause the natural fats and oils in suet pellets and dried mealworms to sweat and melt, creating a sticky residue inside the feeder tube that causes feed to clump together and block the mechanism. This affects every feeder on the market in hot conditions, not just ours.

There are a few simple steps that will resolve this, mixing the pellets with sunflower hearts so the dry seed absorbs surface oils and keeps the feed separated, moving the feeder into a shaded spot away from direct sunlight, and only putting out small portions at a time so the feed doesn't sit in the heat long enough to clump. This is almost certainly what you're experiencing and it's a quick fix.

We do want to be clear that if one side of the feeder mechanism is genuinely faulty, we absolutely want to put that right. We would never want a customer to be left with a feeder that isn't working as it should.

Regarding your comments about manufacturing, we'd like to push back respectfully. Our products are designed and engineered in the UK and we have our own production facilities and quality control team in the Far East. Quality control is at the absolute forefront of what we do and we are well known for it, it is one of the reasons we have sold over a million units and won multiple independent awards.

As for being made in China, 99% of the products you use every day cars, phones, appliances, electronics, clothing are either made in China or rely heavily on Chinese components. This is the reality of modern manufacturing across every industry, and it is no reflection on quality. We have looked seriously at UK manufacturing but the cost would put our products out of reach for the vast majority of customers.

We are a proud, established British business and we stand behind our products. Please do reach out and we'll make sure this is sorted for you.

Kind regards,
The Roamwild Team

Reply from Roamwild

Jul 3, 2026

Dear Claire

Thank you for your review. We're sorry to hear you've had a frustrating experience and we'd like to address a couple of points raised.

When you mentioned difficulty fitting the rings, our team suggested electrical tape as an alternative solution that achieves the same effect, it was a genuine attempt to help rather than a workaround.
We can absolutely see with hindsight that this wasn't the answer you were looking for and we apologise if it came across the wrong way.

Sending out replacement rings is of course something we're always happy to do, and we're sorry the process felt more difficult than it should have. We're also concerned that your replacements still haven't arrived.

Regarding our phone line, as a busy family business our lines can get very busy, and we'd always recommend emailing us directly at hello@roam-wild.com as the fastest and most reliable way to reach us.

Please do so referencing this review and we'll ensure your rings are dispatched to you as a priority.

Kind regards,
The Roamwild Team