Roads And Rails Reviews 63

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's extensive knowledge and helpfulness in providing advice and guidance. Many people appreciate the high-quality products, especially the decoders and sound files, and the efficient delivery service, with orders often arriving quickly. Consumers frequently commend the exceptional customer service, noting the prompt responses to queries and the willingness of the staff to go above and beyond to assist. The overall consensus is that this company is a reliable and highly recommended source for DCC sound products and related services.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, often... See more

Product

People report positive experiences with product, consistently praising the excellent range of DCC sound... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise Richard for his... See more

Customer service

Reviewers consistently report positive feedback about customer service. Customers frequently praise the... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praise the rapid and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Road and Rails for most of my DCC sound decoders and Richard is definitely my go to source for decoders, speakers and stay alives etc……. Very responsive and knowledgable and supportive even... See more

Rated 5 out of 5 stars

Really great advice and top quality service. Also due to being on messenger, you can ask anything and generally will get a message back within the hour which is fantastic. Really nice guy and offers g... See more

Rated 5 out of 5 stars

Fast clear communication, knows his products really, really well. Website is packed full of great information to find exactly what you need, and if you do have questions, he's quick to respond and adv... See more

Rated 5 out of 5 stars

Richard has fitted sound, DCC decoders and stay alives to many of my DC locos and does a sterling job. He endeavours to achieve the best sound possible fitting the most appropriate speaker and sound f... See more


Company details

  1. Hobby Store

Written by the company

Online DCC sound specialists. We offer Loksound 5 decoders from multiple sound providers. Including Legomanbiffo, Wheeltappers, Jamie Goodman and more. We can supply ready to fit sound decoders complete with a speaker upgrade and optional stay alive. We also supply Hornby HM7000 sound decoders and hundreds of accessories for railway modellers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars

Fast delivery.

Ordered items Thursday and Friday evening. Delivered by Royal Mail Sunday morning. Always receive excellent service from Roads and Rails. Thank you.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Best supplier of DCC sounds out there

Always helpful, quick to respond and decoder supplied next working day. Supplied my selected sound file form the many available options on a decoder to suit N gauge despite it not being listed. Above and beyond - my go to for sound files and chips.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and great value…

I needed a sound decoder and speaker for a Liliput HOe loco and Roads-and-Rails came up trumps. Excellent service, great value and amazingly they were able to supply and fit the correct sound set for my Austrian loco!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Rapid turn around from an industry…

Rapid turn around from an industry expert
I’ve used Roads and rails over 5 times in the last few years.
I’ve been really happy with the service and they have a great little web site. Also some really good informative clips on products and installation

13 June 2025
Unprompted review
Rated 5 out of 5 stars

My Go-To DCC Supplier

Whenever I buy a new loco, Roads and Rails are ALWAYS my go-to for new decoders.
Usually they arrive with me before the loco does!
Just cannot fault R&R. Super helpful people and service that can’t be beat. Simple.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality seller of DCC decoders

I have bought all of my DCC sound decoders from R&R’s, all worked out the box with no issues & they have great support if needed, I’ll not go anywhere else, highly recommended 👍🏽

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Roads and rails is the go to place!

Roads and rails is the go to place to get dcc sound decoders and speakers. I've bought from him for many years and many more to come. Any problems he's quickly rectified and always delivers top notch service.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

My onto for DCC sound

Used Road and Rails many times.
always my go to for anything sound related.
advise an customer service always been exceptional

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Road and Rails - My go to place for all things DCC Sound related

Have used Road and Rails for most of my DCC sound decoders and Richard is definitely my go to source for decoders, speakers and stay alives etc……. Very responsive and knowledgable and supportive even when being asked dumb rookie questions……. Have only had one of two very minor issues, which were been promptly addressed even when it has been my fault.
The recent teaching videos and the new decoder function library shows that Richard is continually looking for new ways to further support his customers.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Richard has got a lot of experience…

Richard has got a lot of experience when it comes to dcc sound decoders. He has done one dcc sound loco for me and sorted another one in the past I will be using him again in due time for the rest of my model locos. 5 * service and very knowledgeable.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent range of products

Excellent range of products, super knowledgeable, fast delivery and great customer service. Can't beat that and they're only a one person business! Brilliant and recommended.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Best in the business

Richard has fitted sound, DCC decoders and stay alives to many of my DC locos and does a sterling job. He endeavours to achieve the best sound possible fitting the most appropriate speaker and sound files. He did a particularly fabulous job fitting decoder, sound and stay alives to the powered and dummy car of an HST set I got recently. I have found him to be very fair and honest in his dealings. I recommend Richard and Roads and Rails highly. James

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Great DCC supplier

Have used Road & Rails for several orders now, have always received great service from Richard, definitely my go to shop now for DCC items.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have used Roads and Rails several times now and found it an excellent business to deal with. Richard is very knowledgeable and helpful. He is reliable and provides a brilliant customer service as well as reassurance when tackling new areas of DCC etc. I will certainly be looking to Roads and Rails for my further requirements and thoroughly recommend them.

31 May 2025
Unprompted review

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