Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Id give this is an honest 2 stars and that's cause when it works it works at speeds of 200mb and downloads of 250-300mb but the random outages everyday for 20 minutes to an hour make me want to switc... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rise Internet
We're happy to hear that you have had a top notch experience with Rise Broadband, from our customer service to our install technician. Thank you for taking the time to leave us your feedback!
Punctuality and Friendly.answerlng questions about the service
Great technician.On time and fast service.would definitely refer others to this company.
25 October 2024
Reply from Rise Internet
We're thrilled to hear that you are happy with our service and had a great experience with our technician. Thank you for taking the time leave Rise Broadband a five star review and for recommending us to others!
Reply from Rise Internet
We appreciate your feedback and are glad to hear you couldn't be happier with our service! We set a high standard for ourselves and appreciate you taking the time to review us. Thank you for being a valued Rise Broadband customer!
It’s good I so hapy
24 October 2024
Reply from Rise Internet
We appreciate your feedback and are very pleased that you are happy with our service! Thanks for taking the time to leave Rise Broadband a positive review!
Very fast and great customer service
Very fast and great customer service, thank you so much!
29 October 2024
Reply from Rise Internet
We appreciate your feedback and excellent review of Rise Broadband. We set a high standard for ourselves and are pleased to hear that you are satisfied with our service. Thank you for being a valued Rise Broadband customer!
The technician was very…friendly.professional and very knowledgeable!! He was very polite and careful of his surroundings!!
The technician was very friendly,professional and very knowledgeable!
22 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you had a great experience with our technician. Thank you for being a valued Rise Broadband customer. Have a great day!
I have my Internet back on after…
I have my Internet back on after transferring my service in my new home!!!!
26 October 2024
Reply from Rise Internet
We're thrilled to hear that your transfer of service went exceptionally and that you're set up at your new home. Thank you for feedback and being a loyal Rise Broadband customer!
Great customer service from start to…
Great customer service from start to finish. Our internet speed is faster than we expected and so far so good.
25 October 2024
Reply from Rise Internet
We're thrilled to hear that you are having a top notch experience from our customer support to our internet speeds. Thank you for your valued feedback.
Every thing is great except they left…
Every thing is great except they left the cable from the house to the dish exposed.
19 October 2024
Reply from Rise Internet
Thank you for taking the time to leave us a positive review! We appreciate you letting us know about the cable. If you could please send us a picture of what you're referencing to feedback@risebroadband.com we will be more than happy to assist.
Reply from Rise Internet
We're thrilled to hear that you had a great experience with our technician! Thank you for your feedback and being a valued Rise Broadband customer.
Reply from Rise Internet
We appreciate your feedback and are very pleased that you are happy with our service. Thanks for taking the time to leave us five stars.
Fast service
22 October 2024
Reply from Rise Internet
We appreciate you taking the time to leave us a five star review. We're happy to hear that you are pleased with your service and speeds! Thank you for being a valued Rise Broadband customer!
Having great internet service I got…
Having great internet service I got multiple reminders for my appointment which was very helpful the technician gave me a call when he arrived so I could have someone come let him in while I was at work it was very helpful and appreciated
17 October 2024
Reply from Rise Internet
We're happy to hear that you had a great experience with our technician and are loving your service with us! Thank you for taking the time to leave a review and being a valued Rise Broadband customer!
Quick and easy
Quick and easy. Didn't check signal throughout the house but I have extra devices to boost signal through the house myself.
14 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
My installation went great
My installation went great! My first call to request service was very informative.
15 October 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Great customer service
The quality of customer services is what makes or breaks company and mine was amazing! Thank you so much for not only getting the broadband set up but also helping with making sure everything inside the house was set up correctly.
12 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Tech support is awesome!
Very responsive whenever I have an issue, the tech works very hard to fix the problem. Always in a good mood, pleasant, believes me when I tell him something is wrong.
1 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.