Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
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Review summary
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What people talk about most
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Id give this is an honest 2 stars and that's cause when it works it works at speeds of 200mb and downloads of 250-300mb but the random outages everyday for 20 minutes to an hour make me want to switc... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rise Internet
We're thrilled to hear that you had a great experience with your installation. Thank you for your feedback and being a valued Rise Broadband customer!
Kris the Field Tech
Kris who did the install was great. We discussed every possible option for the dish location with pros/cons and also for the internal router location.
2 December 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
Every day my internet goes out and I…
Every day my internet goes out and I have to call in to get my internet reset to get turned back on. They can't figure out if I'm a relocate or a new sale even though my equipment never left my property. Ready to leave!!
27 November 2024
Reply from Rise Internet
Hello, thank your feedback and letting us know about this situation. We would like to look into this further but will need some additional information to locate your account details. Please email us at feedback@risebroadband.com and we will be happy to assist.
You talk to people
The service and speed you got things done. The person who installed it was awesome.
22 November 2024
Reply from Rise Internet
Thank you for taking the time to leave Rise Broadband such a great five star review! We're thrilled to hear that you are happy with our service and had great experience with our technician. Thanks for being a valued Rise Broadband customer.
We’re professional
We’re professional, courteous, good information good response and answered any questions I had
26 November 2024
Reply from Rise Internet
We appreciate your feedback and are glad to hear you couldn't be happier with our service! We set a high standard for ourselves and appreciate you taking the time to review us. Thank you for being a valued Rise Broadband customer!
Tech was profession and efficient...and…
Tech was professional and efficient...and he checked to see if he could show up early because he had time!
18 November 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
Tonya in Sales was so patience with me…
Tonya in Sales was so patience with me and getting my internet ordered.
The gentleman who installed my stuff, was so polite and really knew his stuff.
Thank You I will recommend you folks to all that I meant.
Happy Trails
Joyce
23 November 2024
Reply from Rise Internet
Hi Joyce, thank you for taking the time to leave us such a great review. We're elated to hear that you had an excellent experience with our sales agent as well as our installer. Thank you for recommending Rise Broadband to others!
Great service. Friendly and cleaned up after themselves.
Friendly service...clean and prompt. Mad eit easy for me to come home and just turn on my tv and go. Impressed with customer service.
16 November 2024
Reply from Rise Internet
Thank you for taking the time to leave Rise Broadband such a great five star review! We're thrilled to hear that you are happy with our service and had great experience with our technician. Thanks for being a valued Rise Broadband customer.
Valerie was extremely helpful
Valerie was extremely helpful with my issue. She helped me get it resolved and she updated my router. She was very friendly and professional.
23 November 2024
Reply from Rise Internet
Thank you for taking the time to leave us a five star review. We're thrilled to hear that you had a great experience with Valarie and that she helped resolve your issue. Thank you for being a valued Rise Broadband customer.
how not to install satellite internet….
well the two wiz bangs you sent to install showed up at 10 am and were here till 3 pm.! cost me an entire days wages not to mention the time its going to take me to put the mulch back in place around the foundation, to re bury the satellite dish cable they pulled up and out of the rocks it was buried in then they took a 5 gallon bucket of paint out of my basement and just left it there outside so it froze and is probably no good anymore! not to mention the router they left installed in mgy house looks like it was rolling around the floorboard of their truck for a week or too, i mean it’s covered in dirt& then theres the cable end thats not even inside the plastic clip all the way, its got exposed wires. so if it were an option id be leaving -stars as to they’re bang up job that took 5 hours to half ass and make more work for me. i’ve just got a 2 story old farm house with an unfinished basement so i really don’t understand how it took so long especially after i’ve already had service with you guys before. so unimpressed and frankly upset
22 November 2024
Reply from Rise Internet
Hello, we appreciate you taking the time to provide your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your interaction with our install technicians. If you have any future issues or need further support, don't hesitate to reach out to our team at feedback@risebroadband.com so that we can locate your account details. We will be happy to help! Thank you for being a valued Rise Broadband customer!
Kong was incredibly knowledgable and…
Kong was incredibly knowledgable and patient, especially given the harsh weather and circumstances. He was very clear in his communication and also kind and considerate.
19 November 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
No waiting time
12 November 2024
Reply from Rise Internet
Thank you for sharing your feedback and leaving a five star review! We're pleased to hear that you had an excellent experience with our team. Thanks for choosing Rise Broadband!
Rise to the rescue...
The promptness of your company to get internet into my home so quickly was a nice surprise. The tech whom installed my home was professional and very knowledgeable in answering all my questions.
7 November 2024
Reply from Rise Internet
Thank you for taking the time to leave Rise Broadband such a great five star review! We're thrilled to hear that you are happy with our service and had great experience with our technician. Thanks for being a valued Rise Broadband customer.
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
You have great employees
You have great employees. Sales rep and tech that installed equipment were friendly and super helpful, took all the time needed to explain things to me and answer my questions. Got me set up in a timely fashion.
13 November 2024
Reply from Rise Internet
Thank you for your awesome review of Rise Broadband! We are so pleased that you had a great experience with our sales team and technician. Thank you for being a valued Rise Broadband customer. Have a great day!
Dropped satellite on mini split
I live in Hillsboro tx and my mothers lives in same house I was working when the techs showed up to up grade system When I got home my mother said that she heard a loud noise when they was here now we live in a two story house with an antenna pole about 35 40 that’s where they put satellite and did work Now under That is are 2400btu gree mini spilt So I go look and the top of it is caved in and makeing a lot of noise I have cameras in yard none facing pole or mini spilt but they can hear What techs doing and saying Well one tech (on ground) says ok I’m out the way then u hear a loud metal on metal noise Then hear tech on pole say sh** ,,fu** They never said anything to my mom just left like nothing happened tech 1532
13 November 2024
Unprompted review
Reply from Rise Internet
Hi Josh, thank your feedback and letting us know about this situation. We would like to look into this further but will need some additional information to locate your account details. Please email us at feedback@risebroadband.com and we will be happy to assist.
No Smoking
Jordan and his older brother did great. The older guy that was there was fine other than smoking right outside my open windows and door.
12 November 2024
Reply from Rise Internet
Hello, thank you for your feedback and noting your concerns. Could you please send us some additional information such as your service address so that we can look into this further. You can email us directly at feedback@risebroadband.com. Thank you for being a valued Rise Broadband customer!
Dan & Team Are Fantastic
Dan is always very helpful, making sure we get the best service. He even takes time to give special attention to our dogs that are very curious about what he’s doing. After the technician left, Dee with the customer service team walked me step by step through the remainder of the process and got me in contact with customer retention to get the billing situated.
12 November 2024
Reply from Rise Internet
Thank you for leaving us a five star review! You're feedback is very valuable. We're pleased to hear that you had an excellent experience with our technician as well as our call agents. Thank you for choosing Rise Broadband!
Well informed about our WiFi and really…
Well informed about our WiFi and really quick installation!
9 November 2024
Reply from Rise Internet
We're happy to hear that you have had a top notch experience with Rise Broadband, from our customer service to our install technician. Thank you for taking the time to leave us your feedback!
The technician went over and beyond to…
The technician went over and beyond to get my problems corrected. Your office girls were terrible. They put my names on someone else’s account so I was unable to get passed your phone system. Could not match my phone number to the zip code. A mess
7 November 2024
Reply from Rise Internet
Hi Liz, thank you for your feedback. We're glad to hear that the technician was able to resolve your concerns effectively. However, we recognize the challenges you experienced, and we appreciate you bringing this to our attention. Your feedback is valuable as it helps us continue to improve our service. If you need any further assistance, please don't hesitate to reach out at feedback@risebroadband.com. Thank you for being a Rise Broadband customer!
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