Rise Internet Reviews 

For any of you old enough to remember Rise Fibre is like Hotel California.. you can never leave.
On Tuesday 9th Sept I was lured by the promise of £22 for broadband, although it was a 24 month contract, but hey that’s fine I thought.
I then read the T&Cs. It goes up £3.00 in March 26, then again in September, then again in March 27- and yes again in September, so I decided to cancel….
One week later, countless minutes waiting for someone to pick up the phone, each time I was assured my order had been cancelled, despite them sending out. router and arranging for an engineer to visit one week later, and me sending them three formal complaints.
Today, lo and behold the Engineer turned up.
I have never in my life known such a shower, quite honestly I wouldn’t touch them with a barge pole, all they are interested in is getting the Sales. The way their system and website works is that the ONLY way to contact them is via the 0333 number and should you decide to cancel they are adept at telling you that you’ve got the wrong department and to phone again.
Absolutely disgusted, and this is from someone who’s never written a bad review.

I have been a customer for many years and appreciate the service I get from Rise Broadband.

Amazing fast and reliable internet. Always there when I need it most! Can't wait for the 5Gig to be available!

Your customer support and service is wonderful. If I’ve had a problem, it’s taken care of immediately.

Decent speeds and reliability is a plus. Customer service is awesome as you can actually talk to a human. Rise is a good value and looking forward to doing business with them for years to come.

I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I might be trading one headache for another. Sigh. Why can’t we just find affordable and reliable service. Back to the drawing board.

Well, I got a nice response back from rise after writing this review I don’t know if they are a good company or not but at least they listened. Come to find out even though I get mailers at my address from them, their Internet is not available at my address. Go figure that out!

I am now happily signed up with next link and can’t wait for my installation!

Over the years we have had some problems with their service. For the last two weeks our internet connection has been going on and off. Problem is we live in the mountains. Our cell phones and TV run off the internet. Internet goes down, no TV no cell phone. So, when I finally was able to get Someone to help me, they found my dish needs to be readjusted. Told me it would take 8 days before they could get anyone out to fix. That is ridiculous! So Al most 3 weeks without cell phone, TV and internet. Worst company ever!
Bryce Stromberg

Terrible service. I have been without internet for over a week. It took Rise Broadband 8 days to send a technician out, only for the technician to say that Rise Broadband's towers will no longer be able to provide internet to my home. Making matters even worse, Rise Broadband refuses to offer a full refund for the month where I've been without service. Please avoid Rise Broadband at all costs.

I’ve had Rise for 5 years, I never got close to the download speeds they promised, and after a year I called and was told that their equipment at the tower I am using will never hit those speeds.
Lately I have at least 1 day a week without service.

Bye Bye Rise.

The tech was very cordial & informative.
He was punctual & effective.

If I could give zero stars I would! Numerous techs out, 10 hours on calls with their service department, tech (back end) and finally retention....it all adds up to the same thing...unreliable internet, throttled by them, unmet promises and excuses. Always pleasant to speak with someone there....but they aren't interested in solving the issue...just passing the buck to someone else....I had to stop the insanity and move to another service. Ta Ta Rise.... Buyer BEWARE!!

Came out in a timely manner

The install guys did great. The WIFI is doing awesome. Have no issues.

No problem here

Technicians that installed my wifi were excellent, well experienced and did spectacular job.
Thank you very much

Jacob was amazing, explained everything clearly and honestly.

On time and it all work in very short time thanks

Switched from competitor for faster speeds, BIG mistake. I have ALL of my equipment routed through APC battery back up surge protection. After multiple visits once to replace wrong grounding block at dish, another time to replace poe and the last time to replace poe AGAIN. This time it was discovered that the tech that replaced the first poe decided to disconnect my APC surge protection unknowing to me. So when their poe went out again, it blew my $700 ROG ASUS GT-AX11000 Gaming Router! David Renshaw with VIP support decided they were not responsible.
"After careful review, we have determined that Rise is not responsible for the damage to your router. Our Power over Ethernet (PoE) devices include internal grounding mechanisms designed to protect connected equipment from normal static discharges.
Additionally, our technicians follow standard installation procedures, which do not require them to connect personal equipment."
1. They should of never disconnected my personal equipment!
2. It was not static, it was the poe going out and becoming so hot it burns to touch.
If not resolved and owning up to their huge mistake, I will be cancelling.
TBD....

Lance is very professional and knowledgeable