Rise Internet Reviews 1,294

This review is intended for Rise Fibre UK.

Just had full fibre broadband fitted, contract was for 1000Mbps. Getting 140 download and 83.9 upload. Internet keeps cutting out and Netflix etc. freezing. The service always goes off if more than one device connects at the same time. This full fibre service is worse than my previous mobile contract. Have tried contacting Rise and was on hold for an eternity until I gave up. This is not what I signed up for and seriously think I should be able to cancel contract as it's not delivering what they promised. Definitely do not use this company for internet - find another one.

Why is the network down for over 2hours, no prior notice of maintenance to been carried out in my area. I checked the service status and it shows there are maintenance going on in location far away from me, in another county.
I expect their team to send a notice warning about maintenance that would affect services in other area. You never fail to send a reminder of direct debit when it's due but you have always failed to send a warning of network downtime or maintenance. Are you going to refund me for service not provided for over 2 hours?

Awful customer services. Do not go with this company because they are cheap - there is a reason that they are. I've been without broadband for a week because of their ineptitude, go with the reputable option.

Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.

Purchased a contract with speeds advertised up to 1000 and the highest it has ever gone was around 250. We get multiple drop outs per day lasting up to 20 minutes and we have rang with no answer and emailed twice now with no reply. Horrendous company, awful communication and doesn’t deliver anywhere near what is advertised.

Im anew customer the signal is terrible the waiting times are terrible iv been waiting 40 mins to speak to someone. I will leaving soon as i can

Rise fiber did not notify Vodaphone of the switch as arranged. They installed my internet on the 17th, it went live and I'm being charged by them. My Vodaphone account is still active so I'm being charged for that too. Rise now inform me I have to give Vodaphone 30 days notice, so I will be charged twice for over a month. There was supposed to be a choice of incentive rewards, I chose cinema tickets, there is now no mention of that and they can't find it on my account. Extremely disappointed and may cancel as still within 14 days.

My experience with this company was scary, I felt harassed, they pushed me to the limit to take their service. A guy named Cole even sent me text demanding me to give good feedback in here for him. They sent men to set the service even after me being very clear I was not going to be there and that I was not going to take their service, I even didn't pay and they insisted so badly. They even were dealing with the company providing me wifi to remove the service from me because they were setting wifi for me. A bunch of stalker. Honestly awful experience.

Told they could have the router with me in 3 days by sales.
Phoned to confirm a day later.
Took numerous attempts to get through and a 40 minute wait for the phone to be put down.
When I eventually get through told not only was the router not sent but it would be another 14 days for connecting.
Cancelled will never use again.

I've been waiting for over a month now for a tree surgeon to cut a branch off a tree so they could install... Another fibre optic cable even though one was installed last year apparently it's not good enough

Customer of 13 years. Had very little options for any type of affordable high speed internet in my area. My bill has continually risen while the service dwindled. Every time our service would become worthless the fix was always that we had to purchase the next higher package. Last straw was when we were losing internet approximately 12 times per day. Called twice to resolve the issue. Both times we were told the agent we spoke with would call back with a solution. Nobody returned the call. Luckily Starlink was offering a deal in our area that was finally affordable. Hope I never have to use them again.

My current provider was doubling my monthly payment so I spent a couple of hours looking at what was available.
Risebroadband was the best deal so I signed up a month ago on a 24mth contract.
The installation was booked for 5th December between 0800-1300h.

At 1600h I called them because nobody showed up to install the full fibre.

I spent 46minutes on hold only to find that my installation was cancelled by the engineer a week ago after their site survey.
They didn't tell me they'd cancelled
No phone call.
No sms.
No email.
.
The agent also couldn't tell me why it was cancelled as there was no reason recorded.
Not happy.

If you're thinking about using Rise think again. I went with Rise as they were the only ones that said they could provide service to me. I felt the price that was quoted was higher than other companies were charging but didn't really have other options at the time. I saw price increases as we went along and I did complain about them, resulting in very modest price reductions. When a much lower price option became available I called to cancel my service and was told that I would have to pay for the full month of service even though I would not be using their service any longer. I questioned that and management was really firm, pay or be referred for collection. No mention of my having to OK the final payment. The account was setup on auto pay. Two months later I get a letter from a collection agency. Remember the account is setup on auto pay. I sent over an hour on the phone with first the collection company and then Rise. I've spent more pleasant hours before. We did resolve the issue by me paying the demanded money. If you're thinking about using Rise, think again. There are better choices out there

Constant outages here in Indiana, would not recommend. Average uptime of 40% at most.

This is the most unreliable internet service. Once it is down-which is frequent-their customer service is AWFUL.
You should use any other available service. This is awful and they do nothing.

For any of you old enough to remember Rise Fibre is like Hotel California.. you can never leave.
On Tuesday 9th Sept I was lured by the promise of £22 for broadband, although it was a 24 month contract, but hey that’s fine I thought.
I then read the T&Cs. It goes up £3.00 in March 26, then again in September, then again in March 27- and yes again in September, so I decided to cancel….
One week later, countless minutes waiting for someone to pick up the phone, each time I was assured my order had been cancelled, despite them sending out. router and arranging for an engineer to visit one week later, and me sending them three formal complaints.
Today, lo and behold the Engineer turned up.
I have never in my life known such a shower, quite honestly I wouldn’t touch them with a barge pole, all they are interested in is getting the Sales. The way their system and website works is that the ONLY way to contact them is via the 0333 number and should you decide to cancel they are adept at telling you that you’ve got the wrong department and to phone again.
Absolutely disgusted, and this is from someone who’s never written a bad review.

I have been a customer for many years and appreciate the service I get from Rise Broadband.

Amazing fast and reliable internet. Always there when I need it most! Can't wait for the 5Gig to be available!

Your customer support and service is wonderful. If I’ve had a problem, it’s taken care of immediately.

Decent speeds and reliability is a plus. Customer service is awesome as you can actually talk to a human. Rise is a good value and looking forward to doing business with them for years to come.