Ordered the Pure Grit™ Riding Jeans. When they came, the clasp above the zipper was broken. I contacted the company, and Harry from customer service was very helpful; he ordered a new pair right away!... See more
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Review summary
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Reviews shaping this summary
A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more
Company replied
We ordered 4 pairs total and the sizes were slightly larger than expected. Luckily we only needed to return 2 of the 4 pairs, however the customer service received from Harry was amazing especially de... See more
Company replied
Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
Company replied
Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.1
Great
392 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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The quality is garbage
The quality is garbage. Crash pants have lousy protection for tailbone. You can buy the same gear straight Friman temu, and cut the middle man.
30 January 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Väinö, we are really sorry to hear you feel this way and that the product did not meet your expectations. We genuinely want to make this right for you. At the moment, we are unable to locate an order under your name through Trustpilot, which makes it difficult for us to look into your case properly.
Please email us at support@ripplimpactgear.com
with your order number and include Trustpilot in the subject line, and our team will review everything carefully and assist you right away. We truly want to help and appreciate you giving us the chance to do so.
We ordered 4 pairs total and the sizes…
We ordered 4 pairs total and the sizes were slightly larger than expected. Luckily we only needed to return 2 of the 4 pairs, however the customer service received from Harry was amazing especially dealing with the returns. We were concerned that the replacements wouldn’t arrive in time for our trip and Rippl sent out the replacement sizes before receiving the larger sizes for an exchange. Once we had the correct sizes they fit extremely well, are high quality and have protection in all the right places. Cannot fault them at all. Would definitely recommend.
23 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you taking time, Mitchell, on that well-thought-out look at things. Glad Harry stepped in - made switching easier, got shipment on schedule before the journey began. The way it all came together? Just right, from shape to shielding. Not surprising given how tightly it was put together. Grateful for your nod and confidence placed in Rippl.
Great Support
The Pants that we've ordered are of super quality.
Also, we made very good experience with the support team. Thanks again!
26 January 2026
Unprompted review
Reply from Rippl Impact Gear
Grateful, really, since Diana spoke so kindly. Quality of the pants seems to meet expectations, while help from our team came through well too. Feedback like this holds weight - it matters when someone chooses Rippl.
Ordering was simple and customer…
Ordering was simple and customer service was pretty responsive… big thanks to Harry for jumping all over my wrong order and incorrect address
26 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you getting in touch, Danny. Looks like the ordering went without hiccups. Once things came up, Harry jumped right on it - problem sorted fast. Glad we could make things work for you. Hope you see what you need next time around.
Really great product
Really great product — I highly recommend it.
The materials are high quality and the fit is excellent. It offers very good protection for snowboard falls.
I also had to contact customer support because I ordered the wrong size, and they were more than helpful. The whole process was easy and stress-free.
Highly recommended!
23 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you, Chris, sharing those kind words and pointing us in the right direction. Quality, fit, and how it guards against the elements - you noticed that right away, especially when handling rough snowboard rides. Then again, the way our support staff handled the size swap without hiccups? That part mattered just as much. What you do matters to us.
Great customer service
Customer service was great when I had a question and love the product!😊 thanks again!
19 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate that, Daan. It means a lot that you enjoy the product so much. Good news too - help when you needed it was available every time. Words like yours? They stick around long enough for us to notice. Honored to have someone like you standing alongside Rippl each day.
I highly recommend this product especially if you are over 40! 💯
I tried my first pair today and I would highly recommend this product to anyone in extreme sports and especially those over 40! Online ordering experience was trouble free and easy too. Thank you Asjad, Harry and the rest of the team at Rippl Impact Gear! 🙏💯
21 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thanks, Kieron - really lifted my day. First time out, everything clicked, the tool worked just right. That moment with your team? Held more weight than you might guess. Folks like you make things possible, so thanks for now and may your time here always feel worth it.
My experience was amazing
My experience was amazing! The team over at Rippl Impact Gear were awesome and very helpful during the process. Harry was quick to respond and was super nice and understanding of the situation. Thanks again for all the help and I can’t wait to use your product!
19 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thanks again, Zachary, for telling us your story. Fast response mattered most, and our group stepped in right away without fuss. Seeing how thrilled you are to explore the tool means everything is clicking into place. Picking Rippl wasn’t taken lightly - this kind of trust? It builds something real.
Customer service above & beyond
I ordered 2 large pairs of impact shorts, and they were a little big so I contacted Ripple to see if they could expedite me another 2 pairs as I am leaving for Japan in 10 days.
Customer service was more than helpful and sent me 2 Medium pairs immediately, impeccable customer service.
So grateful.
19 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you, Graham. Glad our crew managed timing well - correct measurements sent through just in time for your plans. When details stretch under pressure, standing by becomes real purpose. Grateful you place your confidence here. Wishing you moments full of joy during your days in Japan.
Amazing product!!! Amazing Customer Support!
Amazing product!!!
And when I've been mistaken with the Sizes, they just sent me 2 new pairs with no requirement to refund what I have. No questions asked.
Thanks to Asjad for his amazing support
19 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate what you said, Yonatan. That thing we made? Stood out, didn’t it. Glad the sizing problem didn’t ruin the experience - fixed fast enough. Means something when someone notices the help so clearly. Words like yours don’t sit around unused here. Grateful to have you within the Rippl community.
The quality is unreal & this winter…
The quality is unreal & this winter riding is a doddle wearing these jeans.
17 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you for your feedback, Nigel. We are pleased to hear the quality of the jeans has made winter riding more comfortable for you. Your experience reflects exactly what we aim to deliver. We appreciate your support and wish you many great rides ahead.
A) Order for Impact short not received..Rectified.Replacement now received!!
A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short ..
But After I informed Customer Support, Mr Harry took steps to send me the missing/replacement Impact Short promptly.. Appreciate and Thank you for your quick response without any question being asked..
B) Rippl sizing is generally larger than the size guides.
Over all Good and Prompt service.
Kind Regards,
Steve Chong
17 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Steve, for sharing your experience. We are glad our support team was able to resolve the missing item promptly and efficiently. Your note regarding sizing is appreciated and has been shared internally. We value your trust and thank you for choosing Rippl.
Absolutely perfect! I highly recommend Rippl!
This is the first time I have used Rippl and I would highly recommend them! The impact shorts appear to be very well made (although we’ve not managed to test them out yet) and they look as though they’ll give a good level of protection. I also contacted their support team as I wanted to exchange one pair for a smaller size and their customer service was outstanding. Delivery was also very quick and the products were well packaged. I will definitely use Rippl again in future.
13 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Emma, for your kind recommendation. We are delighted your first experience with Rippl met your expectations in both product quality and service. It is great to hear our team could assist smoothly with the exchange. We look forward to supporting you again in the future.
Rippl Tailback bag…
Minor issue with Rippl Tailback bag when received. Customer support was very responsive. Good communication with Harry who quickly sorted the matter. Thx.👍
9 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you for your feedback. We are pleased to hear our support team was responsive and able to resolve the issue quickly. Your satisfaction is important to us, and we appreciate you choosing Rippl.
Great products and customer service
This company is quick and accurate. They took action on my order straight away and sent it to Australia in no time. The products are exactly as described online, and their customer service is really fast.
I needed to exchange an item (I got the wrong size), and Brian was a legend and helped without hesitation.
He knows I'm going overseas soon and made sure I got my item before my departure.
15 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Thiago, for your thoughtful review. We are glad our team could ensure timely delivery ahead of your travels and that the products met your expectations. Your trust and recommendation mean a great deal to us.
Sent wrong size, but made amends
Ordered 2 impact shorts. Sent one the wrong size. Contacted Rippl Customer Service and Harry was very responsive and helpful, sending the correct size shorts and a shipping label to return the pair that was the wrong size. Overall, very good experience with Rippl Customer Service.
6 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Christopher, for sharing your experience. We are pleased to hear that our customer service team was able to resolve the sizing issue promptly and efficiently. Ensuring a smooth and positive experience is important to us, and we appreciate your understanding and trust in Rippl.
Best customer support
Best customer support, good quality of product.
13 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you for your review. We are pleased to hear you are happy with both the product quality and the support you received. We appreciate your confidence in Rippl.
Most Comfortable Riding Pants I've owned
I’ve had my Pure Grit 2.0 jeans for a few weeks now. Most comfortable riding pants I have ever worn. Love the stretchy fabric. Fits over my riding boots easily. Even though the Level 2 armor fits well, sits well, and is comfortable…. I swapped them out for Ghost Armor. Delivery from the UK to the USA was very reasonable, about two weeks.
10 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Michael, for sharing such detailed feedback. We are delighted to hear the Pure Grit 2.0 jeans have exceeded your expectations in comfort and fit. Your insights are truly valued, and we appreciate you choosing Rippl.
I ordered a pair of motorcycle riding…
I ordered a pair of motorcycle riding jeans and received them. They were too big and did not fit. I spoke to Harry and he took care of it right away. Love my jeans! Rippl rocks!!!
23 December 2025
Unprompted review
Reply from Rippl Impact Gear
Thank you, Alexander. We are pleased our team could assist quickly and that you are enjoying your riding jeans. Your enthusiasm and support are greatly appreciated.
Stellar customer service
I ordered my husband a pair of the impact shorts and unfortunately they were a bit big - slid around in the leg area. I reached out to the company and Brian responded very quickly with a solution. He sent us out the next size down immediately. We received them with no issue, super fast and they are a perfect fit. I would recommend sizing down - for reference my husband is typically a 33-34 waist in pants and the mediums were too big. Amazing customer service! I will update my review once my husband has tried them out this week to comment on performance but they seem great.
5 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Alison, for your detailed and thoughtful review. We are glad our team could resolve the sizing issue promptly and ensure a great fit. Your recommendation and helpful sizing notes are sincerely appreciated.
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