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Review summary

Created with AI, based on recent reviews

Looking at 280 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, comfort, and effective protection. Many people highlight the exceptional customer service, describing the staff as helpful, responsive, and efficient in resolving issues like sizing or returns. The overall purchasing experience is often described as positive, with many satisfied with the products and the support received. However, some customers experienced issues with order delivery, with several mentioning significant delays and poor tracking information. There were also occasional concerns about product sizing, with some items arriving either too large or too small, and a few people reported receiving products with manufacturing defects or finding the quality to be lower than expected.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality, comfort, and protection... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and durability of the... See more

Order

Consumers have mixed experiences regarding their orders. While some reviewers praise the quick delivery, with... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast delivery times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a pair of LDX Shorts with Free Return and Refund Guarantee.. and got them as expected.. Tried them on and didn’t fit.. Then went online at theire return portal for and exchang... See more

Company replied

Rated 5 out of 5 stars

Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more

Company replied

Rated 5 out of 5 stars

The moto pants I bought are heavy-duty and amazing quality. Safer and better constucted than anything else I've had. Worth every single penny. Their exchange/return process is also seamless and their... See more

Company replied

Rated 5 out of 5 stars

A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more

Company replied


Company details

  1. Protective Clothing Supplier

Written by the company

Motorcycle and Snow Sports Protective Clothing.


Contact info

4.1

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very fast and effective support

I ordered a pair of padded impact shorts for better protection while skiing in the terrain park, but I accidentally ordered a 4XL. I was unable to cancel The order so I reached out to customer support and Harry was able to fix the issue and change the size to a medium within hours of me sending my email. Great support!

9 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Taj, for sharing your experience. We are pleased our support team could correct the order swiftly and ensure everything was resolved without delay. We appreciate your trust and wish you a great season ahead.

Rated 5 out of 5 stars

My Mrs bought me at these for…

My Mrs bought me at these for Christmas, for a snowboarding trip at Morzine, France (which I’m currently at now) and they’ve been a lifesaver! 🙏🏻

10 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Ryan, thank you so much for sharing this. We are thrilled to hear the gear has been a lifesaver on your snowboarding trip in Morzine. That sounds incredible. We really appreciate you taking the time to let us know and hope you enjoy every moment on the slopes. Stay safe and have an amazing trip!

Rated 5 out of 5 stars

Rippl Impact shorts added to discomfort

Five stars for Rippl Impact for customer service and two stars for the product. I sent in a review and they sent a refund.
I bought the shorts just prior to a 3100 miles trip from Indianapolis to Key West and back. they are made well, but I found that my bum was more sore wearing them than without. The padding is located right where I usually feel the soreness- and that was the problem- the padding resulted in even more pressure at the pressure points and thus created even more discomfort. I ride an Africa Twin, so perhaps the experience would be different on a different style of bike. I just wanted to put an honest review of my experience out there for other buyers.

3 October 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey David, thank you for taking the time to share your honest review. We really appreciate the detail in your feedback, as it helps us improve our design for different riders and seating positions. We are sorry to hear the shorts did not provide the comfort you were hoping for. Your feedback has been passed to our product team, and we will be reviewing the padding layout carefully to make future improvements.

We know this is an honest review, but since our product did not meet your expectations and we offer a 60-Day Hassle-Free Return, we will be happy to assist you. Please reach out to support@ripplimpactgear.com
, and our team will help you right away. We truly appreciate your feedback and wish you many comfortable miles ahead.

Rated 5 out of 5 stars

2nd pair of pants

Have bought a pair of Rippls and liked them so much I ordered a second pair..Alas they didn't get delivered..Contacted Rippl direct and they couldn't have been more helpful. Received my 2nd pair today. The fit, the quality is awesome. They look cool to..Have worn them on a winter ride and they felt perfect..Nice and warm to. And the padding fits in all the right places. RECOMMEND! Harry personally emailed me to check all was good. I really appreciated his contact. Top bloke..x

8 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Rob, this review means a lot to us. We are so happy you love both pairs of your Rippl pants and that Harry could personally make sure everything went smoothly. It is great to know you are enjoying the fit, comfort, and warmth on your rides. Thank you for your continued trust and for being part of the Rippl community. Ride safe and stay warm out there!

Rated 5 out of 5 stars

When ordering a pair of Pure Grit Jeans…

When ordering a pair of Pure Grit Jeans I encountered a pricing issue. I sent Rippl an email query and Harry swiftly replied with a quick and easy solution that was perfect for resolving the problem.
The jeans are well made and a very good fit. Sometimes fit can be a concern when buying online, not so here.
Considering I placed the order on 23nd of December a very busy time of year, they arrived here on my door in New Zealand on the 6th of January, just brilliant.
This is my second purchase from Rippl and have no hesitation recommending this company and its products to others.

22 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Peter, thank you for such a thoughtful review. We are so glad Harry could quickly sort out your pricing issue and that your Pure Grit Jeans arrived in perfect time all the way to New Zealand. It is great to know the fit and quality exceeded your expectations. We truly appreciate your continued support and recommendation.

Rated 5 out of 5 stars

Outstanding Service When It Mattered Most

Rippl provided truly outstanding customer service during an incredibly difficult time for our family. My brother passed away shortly after placing an order, which he had only received a few days before his death. As soon as we contacted Rippl, they immediately refunded the full amount with no hesitation.

Not only that, but they kindly asked that the impact shorts be gifted to someone on my brother’s behalf, which was a deeply thoughtful and compassionate gesture.

Thank you, Harry at Rippl was an absolute star during this devastating time. Other companies could genuinely learn a lot from the care, empathy, and professionalism shown by this company.

5 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Pamela, we are deeply touched by your message. Please accept our heartfelt condolences for your loss. It means a great deal that you took the time to share your experience during such a difficult moment. Harry and the team are truly grateful to have been able to offer some comfort through our small gesture. Thank you for your kind words about Rippl, and please know we are keeping your family in our thoughts.

Rated 5 out of 5 stars

Really great customer service and…

Really great customer service and quality gear
Can't say enough about how helpful they were after the size I ordered didn't fit. Best customer service ever.

2 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Madeleine, thank you so much for the kind words. We are thrilled to hear you had such a great experience with our team and that your gear fits perfectly now. Providing exceptional service and quality gear is what we strive for, and your feedback truly makes it worthwhile.

Rated 5 out of 5 stars

10/10 Would recommend

The moto pants I bought are heavy-duty and amazing quality. Safer and better constucted than anything else I've had. Worth every single penny. Their exchange/return process is also seamless and their customer service is top notch. 10/10 would recommend.

1 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Shells, we really appreciate your incredible feedback. It is wonderful to hear that you love the durability and safety of the moto pants and that our exchange process was seamless. Our team works hard to deliver both quality and care, and we are so happy to know you would recommend us. Thank you for being part of the Rippl community.

Rated 5 out of 5 stars

Shout out to Harry at Rippl Impact…

Shout out to Harry at Rippl Impact gear. I needed some help troubleshooting the fitting of a tail bag that I purchased. His speedy replies and detailed responses were very helpful. The resolution we settled on was above and beyond my expectations. Highly recommend this company.

5 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Rachel, thank you so much for your kind words. We are so glad Harry could help you out quickly and that the solution went above and beyond your expectations. Your recommendation means the world to us. We truly appreciate your trust and support and are thrilled to have you as part of the Rippl family.

Rated 5 out of 5 stars

Replaced

Bought the snowboard impact shorts, kneepads and wrist guards for 2 friends and I. Some of the goods were too big for us so we requested a replacement. They sent them and didn't ask us to return the others. Everything works well :)

10 December 2025
Unprompted review
Rated 5 out of 5 stars

My Experience

My order of Rippl motorcycle comfort shorts was somehow lost through no fault of Rippl ,
I therefore had numerous emails with Rippl (Brian) they were always prompt, polite, courteous and sorted it out,
Thank you to them from me.
I am sure once Father Christmas has given them to me the shorts will be good.

23 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey David, thank you so much for your kind words. We are really happy that Brian and the team could get everything sorted for you quickly and politely. We hope you enjoy your Rippl comfort shorts once Father Christmas delivers them. We truly appreciate your patience and support!

Rated 5 out of 5 stars

Great impact shorts and fab customer service

It was the first time using this company, and it won’t be the last. I ordered a pair of impact shorts in XL (I’m a uk 14/16) they were a bit too big when I received them. Customer service were fantastic and exchanged them without any issues and any cost to me which was great.
5* 🙌

5 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Karla, thank you for your amazing feedback. We are so glad to hear you love your impact shorts and that our team made the exchange easy and stress free. It means a lot that you will be shopping with us again. Thanks for the 5 stars and for being part of the Rippl community! 🙌

Rated 5 out of 5 stars

Pure Grit 2.0 jeans very well made

Pure Grit 2.0 jeans very well made, great colour of both Black and Blue jeans,
Very stretchy material so I could go down a size 💪😎💪.
Looking forward to the colder rides now.
Great return service as, as mentioned I went down a size and asked if I could change the colour as I now have two pairs, nothing was too much trouble for this company and the return package was awesome and simple to use with Royal Mail. Honestly I am very pleased with the products and the Company as a whole. Well done Rippl.👍👏

18 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Ges, this review made our day. We are thrilled that you love your Pure Grit 2.0 jeans and that the fit, stretch, and colours worked perfectly for you. It is great to hear the return process was simple and the team could help with the exchange. Thank you so much for your trust and kind words. Ride safe and enjoy those colder rides! 💪😎

Rated 5 out of 5 stars

Graet products and excellent customer…

Graet products and excellent customer service !!
Thanks a lot 🙏🙏🙏

17 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Michael, thank you so much for your kind message. We are really glad to hear you love the products and that our service impressed you. Your support means the world to us. Thanks again for being part of the Rippl family! 🙏

Rated 5 out of 5 stars

Solid tailback for the trail

Used this tailback for a 3000km+ ride down Patagonia including the notorious Los Malditos 73 - lots of rough gravel roads, mountain passes, rain and hideous cross winds. The anchoring system kept the pack firmly in place yet easy to release to wander around places, have lunch etc. Kit inside stayed dry and clean too.

22 November 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Will, this is awesome to read. A 3000 km ride through Patagonia sounds incredible. We are so happy the tailback performed well and kept your gear safe, dry, and secure through all that adventure. Thanks for trusting Rippl on such a journey. You are an inspiration to every rider! 🌍🏍️

Rated 1 out of 5 stars

Still waiting for an order that has…

Still waiting for an order that has apparently been in the country (according to the fraudulent tracking service they sent me) has been in the country for two weeks. Suspicious company. They keep sending me what looks like a fake tracking company. The order was placed a month ago. And it was allegedly sent but the company they use looks like a ruse. If it ever arrives I'll delete this but it feels like a scam to me!

27 November 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Deedee,

We’re truly sorry for this situation and completely understand your frustration. Please forgive us for the delay and confusion with your tracking. This is not the experience we want for any of our customers. Kindly reach out to us at support@ripplimpactgear.com
, and our team will assist you right away to make things right. We deeply regret what happened and promise to do everything we can to ensure it never happens again. We genuinely value our customers and are truly ashamed this occurred.

Rated 5 out of 5 stars

I love my Rippl jeans

I love my Rippl jeans. Mainly waterproof, really warm, and the armour and reinforcing give me a safe feeling. Although I hope they never get tested, I'm sure they'll look after me. Great price too!

16 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Matthew, thank you for the fantastic review. We are really happy that you love your Rippl jeans and that they give you both comfort and confidence on your rides. It is great to know you are staying warm and protected. We truly appreciate your support and wish you many safe miles ahead!

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service , fast delivery !
Happy with the updates I was getting !!

9 March 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Andreas,

Thank you so much for your kind words! We’re really glad to hear you were happy with the quick service, fast delivery, and updates along the way. We truly appreciate your support and are so happy you had a great experience with Rippl! 🙌

Rated 5 out of 5 stars

From United States here.

From United States here.. everything experienced with RIPL was so professional from customer service to shipping. There is not one negative I can point out. Purchased the riding pant and joggers. Craftsmanship and material is grade A. Highly recommend and will be a return customer again.

Thank you RIPL staff for a phenomenal shopping experience.

4 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Steve,

Thank you so much for your amazing feedback. We’re thrilled to hear you had such a great experience with Rippl from start to finish. It’s awesome to know you love the craftsmanship and quality of the riding pants and joggers. We truly appreciate your support and can’t wait to have you shop with us again. You just made our team’s day , thank you! 🙌

Rated 5 out of 5 stars

I had completely positive experience

I had completely positive experience. Unfortunately I chose the wrong size of the impact shorts. Once they’ve arrived I wrote to the support to advice them about the problem. They immediately replied to me that they would have sent a other product of the right size right away and to keep the other one for myself as well. The shorts are well made and surely do their job!
Great product and super assistance.
Go for it!

3 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Alessandro,

Thank you so much for sharing your experience. We’re really happy to hear that our team was able to help you so quickly and that the replacement fit perfectly. It’s awesome to know you’re enjoying the shorts and that they’re doing their job well. We truly appreciate your kind words and recommendation , thanks for being part of the Rippl community! 🙌

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