School Bus Frustrations
The school my children attend has recently outsourced its bus service to this company, which has been a cause of significant frustration.
The price has increased. The bus drivers are rude to parents and children. They leave children behind and do not care (not their responsibility). They take money from my credit card every month but cannot produce a billing statement. They charge you for additional trips, but do not refund you for trips unused.
Do not let your school or organization use this service. To be more blunt, do not let your school’s finance department outsource to this company!
Reply from ridekura
Hi,
We take your feedback seriously and appreciate you bringing these issues to our attention.
We are determined to work with every school to strike a balance between maintaining service quality and affordability.
Booking, payment and any refund policies are dictated by your school and their terms and conditions rather than by Kura.
We are very sorry and concerned to hear about your experience with the driver. Such conduct is unacceptable and not in line with our company's values. We would like to conduct a thorough investigation into these events and take the appropriate action. We ask that you reach out to our support team on support@ridekura.com with further details so that we can address your concerns directly.
Thank you for giving us the opportunity to rectify these matters.
Kindest Regards,
The Kura Team