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Ride EquiSafe Reviews 599

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing excellent advice and guidance on products. People are very satisfied with the high quality and variety of products offered, especially safety equipment, and frequently highlight the outstanding customer service and fast, well-packaged delivery. However, some customers experienced issues with delivery speed, noting that some shipments took longer than expected. A few people also mentioned unhelpful or rude interactions with customer service representatives when inquiring about delivery delays. Additionally, there was some confusion regarding product weight limits and fitting instructions for certain items.

What people talk about most

Product

Users describe positive interactions with products, highlighting the great variety, quality, and... See more

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers consistently express satisfaction with customer service. Many highlight the helpfulness and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, noting items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Catherine was so helpful—she answered my call right away, listened to all my questions about the X’Air Safe and contacted me quickly over the following weekend to set up a fitting. She took great care... See more

Rated 5 out of 5 stars

The team at EquiSafe was incredibly helpful and super easy to work with! They’ve streamlined the process on finding a safety vest so well and we’re great about answering additional questions on fit. N... See more

Rated 5 out of 5 stars

The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My... See more

Rated 5 out of 5 stars

A rep emailed me promptly after I filled out their form online. She corresponded with me several times and recommended an air vest which I ordered and really liked. Ride Equisafe was recommended to me... See more


Company details

  1. Equestrian Store

Written by the company

Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

599 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service, great products

Excellent service fitting & selecting a safety vest that met my needs & was comfortable. Never felt rushed even though the shop was very busy at the time of service. All of my questions were answered. Safety ratings were discussed regarding all the products I inquired about.
I referred several of my students, and they also received appropriate guidance.
I'm very happy with the safety vest & stirrups I purchased. I will definitely return for additional items in the future & will continue to refer my clients.

27 October 2025
Rated 5 out of 5 stars

Great customer service

I contacted Catherine about the best safety stirrups for me after I had foot surgery and wasn’t comfortable in my current flex stirrups. She was very helpful and I ordered what she suggested. They feel great! Great customer service as usual!

2 October 2025
Rated 5 out of 5 stars

Excellent, prompt customer service

I got great advice on which air vest was most appropriate for my body size and shape. The tack shop I purchased one from had not done a good job helping me with the proper fit and Equisafe told me it was too large and not a good fit for me. I was able to return it and order what EquiSafe recommended.

21 September 2025
Rated 5 out of 5 stars

The best possible way to get an air vest online

The customer service was outstanding! Catherine got back to me right away after I messaged via the website and she walked me through the process of choosing and being fitted for an air vest step by step. She is incredibly knowledgeable and helpful! I can’t recommend Ride EquiSafe enough!

21 September 2025
Rated 5 out of 5 stars

Catherine and her team are simply the…

Catherine and her team are simply the best. My Vest came in 48 hours, packaged perfectly. This is the 6th vest (yes) I have gotten from her, always perfection. She knows so much and always guides me the right way. In addition I get coats, shirts, and other accessories from Ride Equisafe - always my go to.

19 September 2025

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