Excellent leather dog collar & Bibi was very pleased to receive it so quickly. However I completely messed up by ordering size too large - she was wearing an old 19" greyhound collar which was too sma... See more
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See what reviewers are saying
When I want to purchase something equine, I always check too see if Rideaway stock it. They're a company I trust. I always find they're competitively priced. It's always a gamble buying something with... See more
A really well presented website. Easy to search for the products you are interested in. A good range of products, competitively priced. Once selected, the order and payment process was very straigh... See more
Having ordered a fair number of things over the past few weeks i have found Ride-away to be a good company to use. Everything has been top quality. Made with good quality materials. Quick delivery and... See more
4.4
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very prompt dispatch and delivery
Very prompt dispatch and delivery, even with all the recent postal delays.
20 December 2022
Have not delivered what I ordered
Have not delivered what I ordered, have not replied to my email and are not answering the phone … will not deal with them again.
20 December 2022
Reply from Ride-Away
Hi Sue,
Thank you for your review.
I am sorry you are having trouble getting through to us. I can see that you have been in contact so I will have a colleague reach out and offer assistance.
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
Easy and simple ordering process
Easy and simple ordering process, kept informed on delivery
13 December 2022
Easy to navigate website and place…
Easy to navigate website and place order. Arrived a day earlier than expected which was a big plus
16 December 2022
Fast delivery & product as described.
13 December 2022
To make a late delivery worse
To make a late delivery worse, when I received my parcel It was totally the wrong rug provided to my order. I contacted the customer service email address immediately. They came back within todays apologising and staying if I wanted to return and wait for the correct rug or have a full refund . Once I advised I wanted a full refund and the returns method I’ve not heard anything since l, even though I’ve chased a couple of times. even though I replied instantly tomorrow will be the sixth day waiting for the barcode to return the wrong item and get my monent back
10 December 2022
Unprompted review
Reply from Ride-Away
Hi Danielle,
Thank you for your review.
I am sorry to hear about this issue. Can you please provide us with your order number and a colleague will reach out to offer assistance.
Apologies for any inconvenience.
Miguel - Customer Experience - Rideaway
Not received my order and from tracker…
Not received my order and from tracker says it’s being returned with DPD without trying to deliver.
A Christmas present that looks like my
Partner won’t be receiving now.
18 December 2022
Reply from Ride-Away
Hi,
Thank you for your review.
I am sorry to hear about this issue. A colleague will reach out to offer assistance.
Apologies for any inconvenience.
Miguel - Customer Experience - Rideaway
Brilliant service and products
Amazing products delivered before expected which was fantastic packaged well and kept informed
17 December 2022
Very prompt delivery
16 December 2022
Easy to order and fast delivery
Simple to order, great prices, and quick delivery. Very happy with the experience.
12 December 2022
Excellent service came within a couple…
Excellent service came within a couple of days
12 December 2022
Great experience
I ordered twice from this site and had my items shipped to France. Everything went perfectly well, I am very satisfied with what I ordered.
30 November 2022
Unprompted review
Stephen responded saying that my…
Stephen responded saying that my complaint was being dealt with but apart from an email saying my complaint had been lodged and to be patient (I month and counting) Ive heard nothing from Rideaway and another week has passed. Im beyond pissed off ... I just want my Mud Fever Boots or my money ... how hard is it. Order number 9692621
15 December 2022
Unprompted review
Reply from Ride-Away
Hi Essie,
Thank you for your email.
I am sorry you have still not heard back from us. I will have a colleague reach out to you today and assist.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Rideaway
Lack of communication
No update on delivery..No update saying item despatched..No idea when or who is delivering this item.
15 December 2022
Reply from Ride-Away
Hi Tim,
Thank you for your review.
I am sorry you have not yet received your order. This is mainly due to the royal mail strikes and subsequent delays. We have been advised that these parcels are still on the way and should be delivered soon.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Rideaway
I can’t review my purchase as I haven’t…
I can’t review my purchase as I haven’t even received it. Hope it is here very soon!
15 December 2022
Reply from Ride-Away
Hi Melanie,
Thank you for your review.
I am sorry you have not yet received your order. I have had a look at the tracking for you and this should be delivered soon.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Rideaway
actual choices for 4'6"
Ordered our pony a new rug. Firstly choosing was quite easy and they had the size we needed. The rug came early and fits perfectly. We will be ordering again from here.
Not sure of date ordered
31 October 2022
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