Richmond Motor Group - Hyundai Bognor Regis Reviews 

During the sales process everyone at Richmond Hyundai was friendly and helpful, but unfortunately once the deal was done the customer service completely disappeared.

I purchased a car from them to work as a taxi driver, and they gave me a green slip with a black bar across it, leaving me unable to use it. Instead, they applied for the logbook through the Post Office — the slowest method — and after over a month I am still without it. This has left me unable to work for 4 weeks.

Worse still, despite their promises to help me, they have now stopped replying to my emails. This lack of professionalism has caused me serious financial loss and unnecessary stress.

I am escalating this matter to the Motor Ombudsman and Trading Standards, as no customer should be treated this way.

Friendly faces at the point of sale are meaningless if the aftercare is this poor. Avoid this dealership if you want proper service and support.

This is my first time getting a car and maz Miah has been exceptional, he answered each and every question and made us feel confident and comfortable throughout the whole process, making sure we knew exactly what we are getting and taking the time to help us with our needs, I am very happy to say we are very confident and would definitely recommend this place thank you maz, just a quick update all the staff and team are polite and friendly and non judgmental of your situation I am so relieved and we are very happy with the new car thank you for all your help maz and making the whole process easy to manage, 10/10 service 🙂

Great customer service, very easy to
Talk to, no hard sell. Quick and efficient

Collected new car today from Maz service was excellent.

I purchased a Hyundai Tucson and had the best service from an amazing salesman called Maz. He was incredibly helpful and is an asset to this company. I would recommend anyone to go have a look at these wonderful cars and have the same amazing treatment that we received. Thanks Maz you’re amazing. Stephen Odell

We have this stuff, and that's coffee. Nice biscuits give information I needed. No missing around
It did not push me, to get something l did not what

Finley was really polite and helpful and understood exactly what I was after. I didn’t feel any pressure to say yes to a car until I was really happy with it. He took the time to make sure I was happy with everything and explained the whole process and conditions of the sale. He kept me updated throughout the process and I was in my brand new car less than 2 weeks after I started browsing. Very impressed with the service - thank you!

I recently purchased a vehicle with the help of Louis, and I couldn’t be happier with the experience. He was friendly, knowledgeable, and attentive without ever making me feel pressured. They took the time to answer all of my questions, explain features in detail, and made sure I felt confident in my decision.

Very welcoming Benjamin very nice guy got ourself a hyundai 75 plate well done Richmond hyundai .

Great customer service from Maz from purchasing our new car to collection. We received regular updates on progress & support where needed, we really appreciated his integrity and knowledge.
Very happy, thank you.

Maz Mia was great helped with purchase of a car and the required paper worked. Very amenable and explained every to me

I recently purchased my Hyundai Tucson through Maz Micah and couldn’t be happier with the experience. From start to finish, Maz was professional, warm, and incredibly communicative. He spoke with genuine honesty and made the whole process effortless — from finding the right car to signing on the dotted line. Everything was explained clearly, and I felt completely at ease throughout. I’m confident I’ll be contacting Maz again for any future car needs. Thank you, Maz, for making it such a smooth and positive experience!

We visited the showroom without an appointment. We saw Maruf Miah who despite having to attend his own appointments, saw us. He explained the car we were looking for, politely, courteously and without a hard sell. He had good knowledge about the car.

This was our 3rd car from Richmond as sakes service is great with no hard sell or pressure to purchase.
Louis was fab and had excellent knowledge of the various vehicles!
He was very helpful in every aspect of the process even when our keys would not work after first few days of having the car!

Maz was very helpful informative and funny

Maz has been brilliant. He spent the time to find out exactly what we needed before pairing us with the perfect car.

Maz @ Richmond Bognor Regis has been exceptionally friendly helpful and professional throughout Would highly
recommend him
Thank you Maz

Maz was very helpful with everything and answered any questions we had
A great experience

Professional likeable Maz
We felt we had honest information given.

Spent 3 hours with Ben at Bognor Regis branch.
He was such a friendly and helpful young man, my husband and I are what you call old school and Ben made us feel very comfortable with making our decision and purchase of our new car.
Thank you Ben.