Richard Kendall Estate Agent Reviews 

1,122
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and willingness to go above and beyond. People frequently highlight the excellent communication, regular updates, and prompt responses, which contribute to a smooth and stress-free process. Reviewers often felt well-informed and supported throughout their journey. The service provided is consistently described as efficient and effective, with many consumers appreciating how the team makes complex processes easier. Customers value the proactive approach and the dedication of the staff, ensuring a positive and seamless user experience from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,122)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service - again!

We've bought and sold a number of properties over a long period of time and each time we've used Richard Kendall. The service we receive, especially from Liz Cooke, who has handled most of our dealings has always been 'five star'. Liz is 'on it' and always goes the extra mile to help us, I cannot recommend Liz enough. Great service, as always.

6 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review and for your continued trust in Richard Kendall over the years.

We are delighted to hear that you have consistently received five star service, and that Liz has looked after you so well each time. Her dedication and willingness to go the extra mile for our clients is something we are very proud of.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Liz.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Emily Dunbar was the selling agent for…

Emily Dunbar was the selling agent for the property we purchased. We found her to be friendly and helpful at all times, and efficiently followed up all queries.

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Emily was friendly, helpful and efficient throughout your purchase. Making sure queries are followed up quickly and keeping everything moving is so important during the process.

We will be sure to pass your lovely comments on to Emily.

Wishing you lots of happiness in your new home.

Rated 4 out of 5 stars

We dealt with Karen Marijewko at…

We dealt with Karen Marijewko at Kendalls who was acting on behalf of our seller. Karen was very helpful, efficient and available and always communicated with responses promptly. Karen was great in facilitating information between ourselves and our seller and arranging viewings. A very helpful experience all round.

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Karen was helpful, efficient and kept communication flowing smoothly throughout the process. Facilitating information between all parties and arranging viewings promptly is so important when progressing a purchase.

We will be sure to pass your lovely comments on to Karen.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Needed a rental as we had sold our house and hadn’t found a new one! Everything was explained clearly by Alice and organised swiftly. Very professional. Would absolutely recommend Richard Kendall Horbury.

2 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

We are really pleased to hear that Alice was able to help you secure a rental quickly and explain everything clearly during what can often be a busy time between moves.

It is great to know you found the process smooth and professional, and your recommendation means a great deal to us.

We will be sure to pass your kind words on to Alice and the team in Horbury.

Wishing you all the very best while you search for your next home.

Rated 5 out of 5 stars

had the absolute pleasure of working…

had the absolute pleasure of working with Karen Marijewko, and I can honestly say it was the best real estate experience I've ever had. Karen is incredibly dedicated, attentive, and goes above and beyond to ensure everything runs smoothly. Her expertise, professionalism, and genuine care made the entire process not only seamless but also enjoyable. She was always available to answer questions, provide guidance, and offer support whenever needed. I truly felt supported and understood throughout the entire journey. I would wholeheartedly recommend Karen to anyone looking for a knowledgeable, trustworthy, and exceptionally helpful real estate agent. Working with her was an absolute joy!

3 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for such a wonderful and thoughtful review. We are absolutely delighted to hear about your experience with Karen. Her dedication, professionalism and genuine care for our clients are qualities we are very proud of, and it is lovely to know she made the whole process feel smooth and enjoyable for you. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Richard Kendall - Excellent Service

Elizabeth Cooke was highly supportive throughout the process, providing regular updates, and being readily available to answer any questions I had.

I would highly recommend Richard Kendall and Elizabeth!

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Elizabeth supported you so well throughout the process and kept you regularly updated. Being available to answer questions and offer reassurance is so important during a move. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Bought a house through Richard…

Bought a house through Richard Kendall’s and Karen was looking after the case - provided weekly updates and got things moving really quickly - a million times better than Purplebricks who I foolishly used on my own sale

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your honest and positive review. We are delighted to hear that Karen kept you fully updated and helped move things along quickly throughout your purchase. Regular communication and proactive support really do make all the difference. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Lucy was great throughout the start to…

Lucy was great throughout the start to finish process of our purchase.
Considering it turned out to be more complex than originally thought, she was so persistent in the getting the purchase completed as quick as she could within her powers.
She was great at communication with the legal teams and never gave up and got us the best outcome ever...... our forever home.

Thanks again
The Parkers

26 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review, The Parkers. We are delighted to hear that Lucy supported you so well from start to finish, especially when the purchase became more complex than first expected. Her persistence and clear communication with the legal teams clearly made a real difference. Helping you secure your forever home is exactly what we strive for, and it is wonderful to know Lucy played such an important part in that journey.
We will be sure to pass your kind words on to her. Wishing you many happy years in your new home.

Rated 5 out of 5 stars

Sell of property

Just sold my dad’s house with Richard Kendall and had an excellent service from start to finish. Karen Marijewko from the Wakefield office guided us through the process and was extremely professional and helpful throughout. Would highly recommend!

28 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are really pleased to hear that you received excellent service from start to finish and that Karen supported you so well throughout the sale of your dad’s house. We understand how important it is to feel guided and reassured during the process. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Karen. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Great experience

We dealt with Shireen and Catherine at the Wakefield office for our house sale and they were fantastic from start to finish, even when the first sale fell through. They were available to speak to whenever we needed and ensured we were up to date with what was going on.

20 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Shireen and Catherine supported you so well throughout your sale, especially after the first one fell through. Staying in touch and keeping you fully updated is so important, and it is great to know they were always there when you needed them.

We will be sure to pass your kind words on to them both.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Great service from Richard Kendal…

Great service from Richard Kendal especially Elizabeth extremely professional good job done

13 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you very much for your kind review.

We are delighted to hear you were pleased with the service and that Elizabeth looked after you so professionally.

We will be sure to pass your lovely comments on to her.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Just sold and bought a house through…

Just sold and bought a house through Richard Kendall. I can’t praise them enough. Karen and Emily for their first class service. Always on hand with advice and guidance. Communication was first class. Checking in weekly to keep me updated. Thank you

19 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Karen and Emily provided such first class service and were there with advice and guidance throughout your sale and purchase. Regular updates and clear communication are so important, so it is great to know this helped keep everything on track for you.

We will be sure to pass your kind words on to them both.

Wishing you every happiness in your new home.

Rated 5 out of 5 stars

We purchased a house through Richard…

We purchased a house through Richard Kendall, and though there was issues with the solicitors Karen Marijewko was fantastic in her communication and help. Things often go wrong in these things but Karen made it all go through and was a massive source of help.

Would recommend.

16 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are really pleased to hear that Karen was able to support you and keep everything moving despite the issues along the way. Clear communication and reassurance can make all the difference, so it is lovely to know she was such a help throughout your purchase.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Excellent service

Joanne and Donna have been so helpful and knowledgable when selling my late mother’s property. They organised all viewings so I didn’t need to be there as it would have been upsetting. I would highly recommend these ladies and the whole team at Richard Kendall.

4 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are very glad Joanne and Donna were able to support you during what must have been a difficult time. Organising and accompanying the viewings so you did not have to be there is exactly the care we always aim to provide. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best moving forward.

Rated 4 out of 5 stars

Leah was very helpful and had lots of…

Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better.
All in all Kendalls where professional and helpful. Thank you Leah.

9 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your review and for your honest feedback. We are really pleased to hear that Leah was helpful and patient throughout, especially while things were taking a little longer than expected. We will make sure your kind comments are passed on to her. We also appreciate your feedback regarding the photos, as this is always helpful for us to review and improve. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Suzanne and Donna dealt with our sale…

Suzanne and Donna dealt with our sale very professionaly. I was regularly updated on the progress. They were in contact with our solicitor (who they recommended) and this seemed to make the updates easier. We bought the house from them some 9 years ago and used them for our sale. Would highly recommend them both.

30 January 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review and for coming back to us again after all these years. We are really pleased to hear that Suzanne and Donna handled your sale so professionally and kept you regularly updated throughout. It is great to know the communication with the solicitor also helped make the process easier for you. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best in your next chapter.

Rated 5 out of 5 stars

House sale - Karen Marijewko

Karen Marijewko helped us sell a house and was extremely helpful throughout. A few teething issues were responded to quickly, with the outcome communicated to us. Regardless of whether there was something new, Karen would 'check-in' regularly throughout the sale, so we always knew what was going on. Once an offer had been accepted, Karen's excellent communication helped us to navigate our way through to a successful completion. Thank you!

18 December 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well throughout your sale and kept you fully informed at every stage. Regular check-ins and clear communication can make such a difference, so it is great to know this helped guide you through to completion. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and we wish you all the very best in your new chapter.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Elizabeth Cooke was great. Couldn't recomend enough

7 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear you had such a positive experience from start to finish and that Elizabeth looked after you so well throughout. Your recommendation really means a lot to us, and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Elizabeth Cooke at Richard Kendall what a star

We have just sold our house through Richard Kendall and even though we were dreading the 3 - 4 month wait and the stress, I can honestly say it has gone really smoothly, one of the main reasons for this was Elizabeth Cooke, she kept us well informed and was so friendly and helpful, there was no stress if any problems arose she was straight on it, thank you so much for your help and guidance.
Two extremely happy customers
Alex & Joanne

5 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much, Alex and Joanne, for your wonderful review. We are delighted to hear that your sale went so smoothly and that Elizabeth helped take the stress out of what can often feel like a daunting process. Keeping you well informed, being proactive when issues arise, and offering friendly support are all so important, and it is lovely to know Elizabeth delivered this for you. We will be sure to pass your kind words on to her. Wishing you both all the very best for the next chapter ahead.

Rated 5 out of 5 stars

Richard Kendal get it right

Richard Kendal get it right. You feel like they are with you every step of the way. Regular communication, advice, weekly follow ups to check in. Karen Marijewko was our agent and she was brilliant from start to finish, particularly when we hit a few bumps in the road. She was informative and helped above and beyond her role to help me deal with a difficult seller at my end.

4 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful and detailed review. We are really pleased to hear that you felt supported every step of the way and that the regular communication and advice made a difference to your experience. It is wonderful to hear how Karen supported you through the challenges along the way and went above and beyond to help keep things moving, especially during more difficult moments. We will be sure to pass your kind words on to Karen. Thank you for trusting Richard Kendall, and we wish you all the very best going forward.

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