Cant give much really, signing up was easy, but asking for a review on service at this stage seems a bit daft, as when I need help for a claim will be the real test. So 3 stars for easy sign up, if I... See more
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Review summary
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They need to sort their website out because my telephone number on my Rias account had changed somehow, and the icon to modify it or even get into to do it was greyed out, which I suspect was due that... See more
No paperwork to deal with so very easy claim and car was returned in very good condition following repairs. Courtesy car was excellent with no mileage restrictions.
Easy to access .Everything i needed included or easy to add . Low volentary excess good value pricewise . No messing proving having to prove NCD they sorted it .
Company details
Written by the company
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Contact info
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, United Kingdom
- motor@rias.co.uk
- rias.co.uk
4.3
Excellent
13K reviews
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Cant give much really, too early but sign up easy.
Cant give much really, signing up was easy, but asking for a review on service at this stage seems a bit daft, as when I need help for a claim will be the real test. So 3 stars for easy sign up, if I get a claim then I will review it accordingly.
29 June 2026
Was easy to sort out and got an amazing…
Was easy to sort out and got an amazing deal compared to most other companies I had tried.
23 June 2026
Very good price and efficient service…
Very good price and efficient service made buying the insurance easy and welcoming 🙂
1 June 2026
Easy to navigate application process.
9 July 2026
The price was better than others from…
The price was better than others from mainstream insurance companies, covering what we wanted.
24 June 2026
Very quick to get a really good quote…
Very quick to get a really good quote and set up the policy. Very Happy with the service I had
19 June 2026
Too early to make a comment.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unjust financial penalisation
We have not been insured with RIAS for very long. They are financially penalising us for 2 claims we made which were not our fault which they say are our fault. We were not insured with them at the time and we knew the person who had crashed into our car, drunk in the middle of the night. However neither the police or the insurance company were interested in knowing who they were and now it's gone down in history as our fault. Grossly unfair. Why am I paying insurance just to have to take the blame for everything and pay for it?
7 July 2026
Unprompted review
Reply from RIAS
Hello Mrs Braddock, we are sorry to receive this review from you and to hear of situation with your claim.
Unfortunately, if you have had a claim recorded as a fault claim with a previous insurer within the last 3 years, this should be declared as such on our policy and any correction to the details provided on your quote following information we receive, can result in your price changing. We would not be able to comment on the circumstances of claims with other providers, but do encourage you to discuss any concerns you have about the claim with them.
if there is anything further you fee we can help with, please do not hesitate to get in touch.
Kind regards,
MR, on behalf of the RIAS Team.
Simple and quick to register
Simple and quick to register, no difficult questions, thank you
2 July 2026
please don’t assume everyone is…
please don’t assume everyone is computer literate and perhaps don’t have family or friends to help them.
11 July 2026
Reply from RIAS
Good Afternoon, we do appreciate that not all our customers are able or prefer to use our online services.
If there is something specific we can do to assist you further, please do not hesitate to get in touch. You can give a Customer Services Team a call on 0345 650 0345 (Car) or 0800 183 9261 (Home) and our team will do their best to assist with your query.
Kind regards,
MR, on behalf of the RIAS Team.
Easy to access .Everything i needed…
Easy to access .Everything i needed included or easy to add . Low volentary excess good value pricewise . No messing proving having to prove NCD they sorted it .
11 July 2026
clear and unambiguous
11 July 2026
Straightforward and open.
9 July 2026
Changing policy to new car
Simple, straight forward and quick to do, despite a desire to do this over the phone. I am of the generation who likes to talk to a person, though online was a lot quicker and easier than I thought it would be.
9 July 2026
Very pleased.
Third year of car insurance. Renewal price always competitive. Very easy to navigate website and make online changes.
9 July 2026
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