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Rhino Trade Insurance Reviews 109

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TrustScore 4.5 out of 5

4.7

Insurance Broker
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See what reviewers are saying

Rated 5 out of 5 stars

Only just recently signed up for rhino insurance, but right off the get go the customer service is amazing. Guy I spoke to was incredibly helpful and helped me make changes to my account, also informi... See more

Rated 5 out of 5 stars

What can I say? How easy was that!! Due to being very busy it was hard for me to response to arrange cover, however Kieran followed me up with emails and calls when requested helping me get cov... See more

Rated 5 out of 5 stars

Liam is the man , called back every time, this guy should be making daily decisions for the company as he has the company at heart and the best interests of clients at the most important . The day Lia... See more

Rated 5 out of 5 stars

The whole experience was easy and to the point. The phone call took minimal time even though there were lots of changes I made to my policy before my renewal. Every question I had answered leaving me... See more

Company details

  1. Insurance Broker

Written by the company

Rhino Trade Insurance provides specialist insurance products tailored to the needs of tradespeople across the UK. From public liability and professional indemnity to tool cover and personal accident insurance, we offer affordable, reliable protection to keep your business covered. 🦏

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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Rated 1 out of 5 stars

Avoid! They can’t master the basics .

On the 13/04/26 I did a online quote for trade insurance . Unfortunately a quote couldn’t be generated . A message appeared on the screen telling me to phone a number this I did. I was informed the person I needed to speak was busy could I phone back in 10 minutes. I phoned back later to be informed no one was available to speak to me .
I didn’t receive any communication back.
Oh wait they never took any of my details on either of the phone calls .
If they can’t master basic business practices they might go from a Rhino to a dinosaur. Dinosaurs are extinct now !

13 April 2026
Unprompted review
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Reply from Rhino Trade Insurance

Thank you so much for spending the time to write this review, we value all customer feedback and use it to learn from, and further our services and functions. We're truly sorry that you feel let down by our service in this instance. We pride ourselves on our customer service and it certainly sounds like we could have done things a lot better for you.

We thank you for bringing this to our attention, and will endeavor to only improve off the back of this. We certainly don't plan on going the way of the dinosaur any time soon! If there is ever anything we can do to support you and your business in the future, we hope that you can give us another chance to show you why Rhino is so popular and well regarded by so many other tradespeople.

Rated 5 out of 5 stars

Great stuff

Great stuff. Very prompt and efficient. Will definitely use again and again. It's pulled up

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Good UK based company with great staff

Liam is very polite and friendly. Always does his best to find the best price. With comparison websites available, it is testimony to Liam that this is my 3rd year with Rhino. They are not the cheapest but they are competitive, and more importantly, a human from the UK answers the phone when I call.

17 June 2025
Unprompted review

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