Reward Mobile Reviews 

194
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... See more

Company replied

Rated 5 out of 5 stars

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... See more

Company replied

Rated 2 out of 5 stars

How to create the most annoying bad website to lose potential customers. I knew exactly what i wanted but this dire site will frustrate the hell out of you to the point you just give in. Links don't m... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.3

All reviews

(194)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely worth it

Came to RewardMobile as part of Health Service Discounts. Got the iPhone 15 for £30 per month (36mo Contract)! Arrived quickly, works great, brand new phone. Registered with EE and confirmed with the company itself with no issues. I have nothing bad to say!

7 January 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for leaving us a review.

We hope you enjoy your new product.

Kind regards
Reward Service

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from Chantelle, nothing was too much trouble and would highly recommend, never using anyone else for cheap contracts and handset!

9 January 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

I will pass on your kind feedback to Chantelle.

Kind regards

Reward Service

Rated 5 out of 5 stars

best service

4 January 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Rated 1 out of 5 stars

Disappointed!!

Disappointed!!
Took a 12 month contract with reward mobile and either the provider (3) or Reward mobile put me on a 24month contract.
I’ve been trying to resolve this issue with Reward mobile for almost 6 months now, and all they keep doing is just blaming each other and sending pointless emails to one another about who’s to blame .

I’m extremely fed up now because (3’s) signal is shockingly bad for me . And I need this sorting out asap because I want to change providers.

I have my contract to hand which states 12 months, i will be researching my own legal action.

I don’t normally write reviews unless I’ve received bad customer services from both parties.

From experience, Myself and my family will not be using Reward mobile anymore,
because of something so simple and they’ve caused me unnecessary stress.

3 January 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Sorry to hear you are having issues.

Please email your name and contact number to customerservices@rewardmobile.co.uk and we will be in contact as soon as possible.

Kind regards

Reward Service

Rated 5 out of 5 stars

Brilliant website with the best prices…

Brilliant website with the best prices going! Would definitely recommend this! I am shocked with the low prices for the contract phones!

22 December 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

I was thrilled by the price offer they…

I was thrilled by the price offer they had for the Iphone 15 pro which was with same network I already had ee but having been with ee for 8 years with good customer records they failed to provide me with anything near what I got with rewards mobile. With EE directly for the I phone 13 pro I have been paying until now as we speak twice more then what I got with rewards mobile for 15pro and EE couldn’t be more considerable for customs Of 8 years and yet I chose this platform where they beaten the whole thing in their deals and price plans they had with the same network EE And yet EE could not offer me anything like rewards mobile did. So I recommend highly if you want to save your money and have the same device you dreamed about would be better in long run for your wallet.

7 December 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.

I am pleased to hear we were able to offer a much cheaper package.

Enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

So quick to set up

So quick to set up, delivered within 3 days of ordering.

11 December 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the very helpful Chantelle today. Nothing was too much trouble & she ensured my upgrade went like a dream. Very friendly & pleasant, thank you so much x

6 December 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you so much for leaving this review.

I will pass on your kind words to Chantelle.

Kind regards

Reward Service

Rated 5 out of 5 stars

Facts

Honestly, I used reward mobile and it was nothing short of amazing. It was fast, well details and stress free. Their services are top notch

25 November 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thank you for taking the time to leave us a review.

Enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Got such a good deal on the new iPhone

Got such a good deal on the new iPhone, came very quickly and is all in working order.

28 November 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thank you for taking the time to leave us a review.

Enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Efficient and helpful. No extensive waiting times or annoying numbers to press to speak to a real human that was polite and kind. I received a fantastic deal too. Highly recommend.

27 November 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for leaving us a 5* review.

We are pleased to hear you are happy with the service provided.

Kind regards

Reward Service

Rated 5 out of 5 stars

Highly recommend!

I couldn’t believe me finding a new phone and fantastic contract at such an amazing price! No where can get near it. I was amazed when my phone handset actually turned up as arranged and all was good. Reward mobile even did the transfer of my existing number, cancelling my old contact and setting up the new direct debit without me lifting a finger. The online chat is to a ‘human’ and not an automated service. My questions were answered quickly and in a friendly manner.
I very highly recommend this company if you want quick, reliable and cheap service!

25 November 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for leaving us a 5* review.

Enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

I am pleased with my experience with…

I am pleased with my experience with Rewards Mobile with no hassle straight after placed the order I contacted and confirmed my delivery the next day and phoned me to ensure everything went well and happy with the services .. definitely I will recommend to family and friends

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, friendly, but also professional

17 November 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a lovely review.

Kind regards

Reward Service

Rated 4 out of 5 stars

Service was brilliant!

Service was brilliant they didn’t have the colour of phone i wanted in stock but called every few days to keep me updated. After 3 weeks I had to just change the colour for the 1 i wanted as i needed a new phone asap. That was my only downfall as wanted white & had to change to black. Can’t fault the service.

9 November 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi,

Thank you for taking the time to leave a review.

Sorry your chosen colour wasn't available.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Everyone at reward mobile was amazing

Everyone at reward mobile was amazing! Quick, friendly service and my devices were delivered super fast. Thank you especially to. Chantelle, Ella and Wendy. Highly recommended.

2 November 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thank you so much for taking the time to write a review. I will pass your feedback to the team.

Kind regards

Reward Service

Rated 1 out of 5 stars

I would give them 0 if I could

I would give them 0 if I could. I ordered a pink iphone 15 through them with a contract with EE, it came to something like 34 pounds a month which is incredibly cheap. It was all quite quick to come but the phone I got was faulty not to mention the box it came in was damaged too. I put the sim in the phone and it didn't work, after 5 hours on call with EE & 10 hours spent in the EE store I decided to cancel my contract because EE nor Reward Mobile did anything to help or support me. I now have bought the phone outright from carphone warehouse and 3 weeks later waiting for Reward mobile to cancel my contract with EE so I cannot buy a sim until this has been done. Therefore, Ive gone 3 weeks with a phone and sim that doesn't work.

18 October 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Sorry to hear you are having issues with your new contact.

Please contact us at customerservices@rewardmobile.co.uk and we will look into this for you.

Kind regards

Reward Service

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