Revixcare Reviews 

149
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and explain that the items are extremely convenient and helpful for managing daily pain. Many people love how well the products stay in place during use and truly appreciate the effective warmth and cooling features they consistently provide. However, some customers also noted that certain packs do not hold their temperature for very long or sometimes fail to stay in the correct position on the body. A few reviewers additionally experienced sizing limitations, unexpected shipping delays, or missing accessories upon arrival. These occasional drawbacks highlight areas where individual experiences can sometimes vary among buyers.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items like ice packs and warm... See more

Quality

Reviewers express mixed feelings regarding product quality, while some consumers praise the items for being... See more

Delivery service

Reviewers express general satisfaction with the delivery service, noting that orders arrived in a timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

found your product on the internet. Ordered from your website and it was delivered quickly. Love the knee iced pads. It fits completely around my knee and is perfect after surgery

Rated 5 out of 5 stars

This wrist ice pack is perfect! It covers from the hand and up the forearm, and stays put. This is my third purchase from Revixcare and their products do not disappoint.

Rated 5 out of 5 stars

What I like about REVIX cold pack is that I can put it on and tie the two straps by myself. It also gives me mobility, meaning I can walk around wearing it on my shoulder, unlike an ice machine whic... See more

Rated 5 out of 5 stars

We ordered the extra large ice pack for back pain relief for our son after my husband had been gifted one for his back pain and was helped greatly to relieve the pain and be allowed to do things he ot... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(149)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong size your site is not a friendly…

Wrong size your site is not a friendly site for clicking the right size

6 May 2024
Revixcare logo

Reply from Revixcare

We received your feedback regarding the size issue, and we wanted to reach out personally to address your concerns.

We sincerely apologize for any inconvenience caused by the sizing error. Your satisfaction is paramount to us, and we are committed to ensuring you receive the correct size promptly.

Is the regular size you received too small? We have the XL size in stock and are ready to ship it to you without delay.The active area for the XL size is 18 x 15''. And there are elastic bands.

Your satisfaction is our top priority, and we are dedicated to ensuring you have a positive experience with our products and services. We appreciate your feedback and the opportunity to make this right for you.

Thank you for your understanding, and we look forward to resolving this issue to your complete satisfaction.

Rated 5 out of 5 stars

Goes ALL the way around the knee!!

I looked *hard* for an ice pack that would ACTUALLY wrap all the way around my knee, and boy, this one did not disappoint. The straps are also super strong so they’re not gonna rip off even you tug them tight. Thank you guys for making this!!!

13 March 2024
Rated 5 out of 5 stars

Had gel injections

Had gel injections, cortisone, nothing gave me pain relief,out of desperation I got a revix ice wrap so far it's the only thing that has given me relief from the arthritis pain in my knee while waiting for knee replacement surgery thank god for this product ,very comfortable,easy to use ,the lining is soft against your skin ,the velcro straps keep the wrap in place ,you can walk with the wrap as you need ,love it .

2 February 2024
Unprompted review
Rated 5 out of 5 stars

The Great Helps

The cold and hot shoulder and neck devices are great! The shoulder one is used by my husband and we also bought a shoulder one for our son who will us his cold while my husband uses his hot. They are soft, comfortable and convenient. They do not need to be connected to electricity so you can move around with them. They also serve sizes from extra large to small. Thank you for them.

22 January 2024
Rated 5 out of 5 stars

Perfect ice pack

This is the second one I bought, since I gave my first one to a friend in pain. He had been skeptical, but got good results, so I bought myself another set for future use.

29 December 2023
Rated 1 out of 5 stars
Revixcare logo

Reply from Revixcare

Sorry for the late response due to the time difference. Thank you for your review and bring this issue to our attention.

I would present our sincerely apologize for the problem you encountered. Our warehouse regrettably still came across incorrect product shipping occasionally.

We eagerly want to resolve this for you. We just checked the L version is out of stock now and it won't be restocked currently. We have no choice but to refund you. Nice to check the refund status out. No need to send the product back to us.

We apologize that this order keeps you waiting and it arrived to be the wrong item. We would like to send you XL knee ice pack for your trying.
Product link is https://revixcare.com/products/revix-xl-knee-ice-pack-reusable-gel-cold-pack-for-knee-pain-relief?pr_prod_strat=use_description&pr_rec_id=d5448dcef&pr_rec_pid=7197712613558&pr_ref_pid=7614989729974&pr_seq=uniform

Rated 5 out of 5 stars

Back saver

I purchased the lower back wrap and heat it up every morning. 20 minutes on my back and it loosens it up and lasts all day!

11 August 2023

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